Engineer Project Management

Max Meinhardt **********@*****.*** New York, NY **7-270-

8543

http://www.linkedin.com/pub/max-meinhardt/1/1a6/608

OBJECTIVE

A FIELD APPLICATIONS ENGINEER POSITION IN THE IT OR TELECOMMUNICATIONS

INDUSTRIES.

Summary

. 17 YEARS OF EXPERIENCE IN THE TELECOM AND IT SECTORS.

o 5 YEARS IN A CUSTOMER-FACING ROLE AS A FIELD APPLICATIONS ENGINEER

AND CONSULTANT IN THE US AND SAUDI ARABIA.

o 11 YEARS OF SOFTWARE DEVELOPMENT EXPERIENCE.

. MBA IN INTERNATIONAL MANAGEMENT.

. PMP (PROJECT MANAGEMENT PROFESSIONAL) CERTIFICATION.

TECHNICAL SKILLS

DLNA, UPNP AND DTCP-IP HOME NETWORKING Unix administration

MEDIA STREAMING TECHNOLOGIES. H.323 protocols

Telecom signaling protocols: SIP, MGCP, VxWorks and IOS RTOSs

SDP, Megaco (H.248), Qualcomm's QSP, Cisco Access Registrar (AAA)

Level-3's IPDC Push-To-Talk technologies (iDen, Q-chat

ISDN and SS7 signaling protocols and PoC)

Switch and Router configuration C, TCL, PHP and SQL expertise

Professional Experience

ROVI CORPORATION SAN JOSE, CA

Field Applications Engineer (August 2008 to

July 2010)

. As an expert with Rovi's software which provides media-on-demand in the

home network, served as the point of contact within product development

for their largest customers by:

o Assisting in diagnosing issues in software source code both on and

off the customer site.

o Validating feature design and bug fix strategies.

. In many cases, the customer would customize Rovi's source

code, and understanding these changes was crucial in helping

with their development efforts.

o Providing source code patches as appropriate

o Training their engineers and writing documentation on Rovi's

software architecture and code base.

o Creating software applications in C to demonstrate how to use

Rovi's source code APIs.

. Contributed to the maturity of the support organization by developing

processes and making customer issue tracking system changes using the

Salesforce application.

o Initiated a Salesforce/Jira integration effort which allowed non-

Salesforce account holders (engineers) to see Salesforce ticket

information from the Jira internal bug tracking system.

o Updated Salesforce tickets with dependencies such as patches and

related tickets.

. Represented Rovi at the DLNA Plugfest interoperability conference.

o Tested and debugged Rovi's products with other vendors.

o Collected competitive intelligence information for Rovi Marketing

and Product Management.

Sprint/Thrupoint Sterling, VA

Network Engineer Consultant (March 2007 to June

2008)

. Tested Sprint's Push-To-Talk (PTT) cellular network using SIP-based

simulation agents and real wireless network equipment, including OMA

(Open Mobile Alliance)/3GPP/3GPP2 POC (PTT over cellular), Motorola iDen

and Qualcomm Qchat components. The controlling application for the

simulation agents was a Java J2EE Jboss app with clustering enabled.

. Improved some of the customer's project management methods to be more

consistent with the PMI PMBOK (Project Management Body of Knowledge),

such as a proper Work Breakdown Structure and a Risk

Mitigation/Contingency plan used for the testing of the PTT network.

. Assisted Thrupoint with breaking down the scope of Sprint RFPs so that an

accurate price and schedule could be submitted in their corresponding

proposals.

Cisco Systems/Thrupoint, Advanced Services Business Unit, Strategic Partner

Riyadh, Saudi Arabia

Network Engineer Consultant (Dec 2005 to

Jan 2007)

. Represented Cisco Systems Advanced Services at multiple customer sites

(both ILEC and CLEC).

. Worked with an ILEC customer on-site to help upgrade their NMS (Cisco

CTM, ISC, LMS, and ACS). Also wrote MOP (Method of Procedure) documents

to help the customer understand what was done to their network.

. Helped with the deployment of a RADIUS AAA (authentication, authorization

and accounting) system called Cisco Access Registrar which was used for a

wireless (WiMax) data network based throughout Riyadh.

Cisco Systems, Carrier Packet Voice/Multi Service Switching Business Unit

San Jose, CA

Software Engineer III, IV (1999 to 2004)

. Wrote VoIp MGCP call-control and ISDN PRI-backhaul software for the

MGX8xxx carrier-class voice gateways.

. Setup variants of the SS7 PRI and ISDN gateway solutions for software

development and customer bugs using soft-switches (Cisco

PGW2200/VSC3000), routers, Ethernet switches (Catalyst 5500), 2600 SLTs

(Signaling Link Terminal) and gateways (MGX8260, MGX8850, AS53xx).

. Worked with customers and external soft-switch partners to resolve

software bugs for both pre and post-sales.

. Trained development and customer-support engineers on the use of new

software features and tools.

Hypercom Network Systems

Phoenix, AZ

Senior Firmware Engineer

(1997 to 1999)

. Developed a Voice-Over-Ip (VoIp) gateway, including the DSP wrapper,

E1/T1 line interface, and the integration of an RTP/RTCP (H.323) protocol

stack.

. Proposed, architected, and implemented a state-machine scripting language

for CAS signaling which resulted in a 10% increase in sales for the VoIp

gateway product.

. Integrated an IVR system into VoIp gateway software. Changes to the DSP

wrapper were made which switched codecs from configured to the pre-

recorded dialog codec formats.

Performance Telecom, The Sutherland Group, Millenium corp.

Rochester, NY

Firmware Engineer, Consultant (1994 to 1997)

. Wrote firmware for SDSL, HDSL, and ADSL modems. Windows 3.1 development

using C++.

Education and Certifications

THUNDERBIRD, THE SCHOOL OF GLOBAL MANAGEMENT GLENDALE, AZ

MBA in International Management (2004 to 2005)

. Rated the #1 International Business MBA program in the U.S.

(www.thunderbird.edu/about_thunderbird/rankings/index.htm)

PMP (Project Management Professional) certification, PMI institute

(2005-2009 expired)

Rochester Institute of Technology Rochester, NY

BS in Computer Engineering

(1989 to 2004)

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