Management Customer

Gautham Jayanna

[pic][pic][pic]

*******.*******@*****.***

Cell: 510-***-****

EXPERIENCE SUMMARY

. Over 5+ years of experience in IT - All phases of Software Development

and Support Life Cycle from Requirements Analysis, Design, Coding,

Unit Testing,Deployment and Maintenance

. ITIL procedures followed in the Production support area

. Thorough working knowledge of Change Management,Release Management and

Incident Management and Problem Management procedures.

. Experienced in J2EE Technologies like EJB and Web Services

. IT Production Support - Level 2 and Level 3 Production Support

. Triage and Resolution of complex technical issues involving

BIGIP,Network,MQ,Servers,Database etc.

. Extensively used IBM ClearCase for Software Configuration Management

. Strong problem solving and logical reasoning skills. Ability to

understand new ideas and technical concepts quickly and produce meaningful

results

. Demonstrated strong written and verbal communication skills and a comfort

level in communicating with individuals and groups along various

organizational levels

TECHNICAL SKILLS

. Languages Java,C,SQL,PL/SQL

. Operating Systems Sun Solaris 2.9,Unix, Linux,Windows XP,

NT

. RDBMS ORACLE 8i,MySQL and SQL Server

. Java Technologies Servlets, JDBC, JSP

. Application & Web Servers IBM WAS 6.1 and Tomcat

. Development Tools (IDE) RAD 6.0/7.0, Eclipse

and XML Spy

. Configuration Management Rational Clear Case and CVS

. Frameworks Struts

. Other Tools Toad and MS Visio

EDUCATION

. Bachelor of Engineering(Computer Science and Engineering)

CERTIFICATIONS

. ITIL V3 Certified Professional

. SIX Sigma Green Belt Training

. Sun Certified Java Programmer (SCJP 1.4)

. GLOBECON Certification in "Foundations of Finance"

. TCS-FTC Certification in Banking Competency

. TCS-FTC Certification in Investment Banking Competency

PROJECT SUMMARY

Websphere Customer Center June 09

- Till Date

Bank of America, Concord,CA

Description:

WCC is the Customer Information Integration Product from IBM.WCC is used as

the primary Customer Hub database in Bank of America. This provides a 360

degree view of the customer and thereby enhances the ability to serve the

customer by removing redundant data.WCC acts as the single repository for

all the channels like Banking Centres, ATM, Online Banking, Telephone

Banking etc. It has both Webservices and OAG services for Legacy

applications.

Responsibilities:

. Analyse production issues related to network,code and database issues.

. Defect fixes for Scheduled Releases

. Certification after release in Test and Production

. Defect fixes for Emergency changes and Certification

. Co-ordination with multiple teams on Issue Triage

Environment: JDK, J2EE 1.4, XML, UNIX, RAD IDE, Websphere Application

Server, DB2, Clear Case and Rational Rose.

Interact/Touchpoint Application

Aug 08 - June 09

Bank of America, Concord,CA

Description:

Touchpoint is the premier Banking product from Fidelity which is used in

Bank of America. The application is a suite consisting of features like

Account Setup and Maintenance, Customer setup and Maintenance. It also

integrates the various applications used in Bank of America thereby making

it the single gateway to serve the entire consumer banking customers from

Banking centres and call centres.

Responsibilities:

. Prepared Test cases for Production certification

. Identifying the affected components

. Carry out the coding and testing activities

. Enhancements to JSP and Servlets

. Bug Fixing, Perform peer reviews, Prepare program specifications

. Document the program changes as per agreed procedures

Environment: Windows XP, Linux, WSAD 5.0, Java, JSP, Servlets, Oracle

8.1,SQL scripts and Struts.

E-alerts Apr 07 - Jul

08

Bank of America,Concord,CA

Description:

E -alerts is an application to service the clients to setup automatic

alerts facility from the Online Banking facility.

E alerts can be used to setup alerts about Recurring payments,Over the

limit transactions,Withdrawls etc.

The Alert facility generates the alerts to be sent to the email addresses

of the recipients using a 3rd party software.

Responsibilities:

. Develop the wireframes and HTML pages

. Writing client side validations using Javascript

. Used Log4J for logging and debugging application

. Support Releases in Test Regions and in Production

. Triage Production issues and fix issues

. Coordinate with external vendor on the issues

. Debug code,parse production logs for Issue resolution.

Environment: Windows XP, JSP, Servlets, JDBC, HTML, CSS, XML,

JavaScript and CVS

Channel Technology Mid-Tier

Sep 05 - Mar 07

Client - Bank of America, Bangalore,India

Description:

CTMT is a host of Mid-tier applications developed in Java/J2EE to interface

with many applications like Card Solutions, ODAO, Safesend, CRM Process

Bar, Keep the Change and CRE Forms Engine. CTMT interfaces with these many

applications with varied technologies.

Card Solutions is the Credit Card fulfilment application for Bank of

America which is a critical application and a complex system involving

numerous interfaces.

ODAO is the system enabling the Online Account opening process in BoA.

Safesend is the Money transfer application to send money to Mexico.

Responsibilities:

. Level 3 Production support - Including Maintainence,Testing and

Certification activities.

. Defect fixing for Tickets received from Level 1 and Level 2

. Data Fixes in database.

. Development of Wireframes and the jsp pages for applications servicing

Credit Cards, Money Transfer and Mortgage products.

. Implemented client side validations for the screens of Card Solutions and

Safesend applications using JavaScript and Struts validation framework.

. Bug tracking and Unit Testing

. Documentation of the application flow to be used by users.

Environment: JDK 1.4, JDBC, Servlets, JSP, Struts, EJB, Oracle 9i,

Eclipse,Clear case, Log4j, RAD 5.0, Windows 2000, Unix, Websphere MQ

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