Manager Assistant

Melissa K. Jelaca

***** ***** **** ***** ( Phoenix, Arizona 85027

*******.******@*****.*** ( 623-***-****

Summary of Qualifications

. A highly organized and detailed-oriented Executive Assistant with over

10 years' experience providing thorough and skillful administrative

support to senior executives.

. Dedicated and focused; able to prioritize and complete multiply tasks

and follow through to achieve project goals.

. Frequently trained new support staff, several times was call upon

often to teach co-workers how to use new acquired software programs.

. An independent and self-motivated professional with excellent research

and writing skills; able to grow positive relationships with clients

and colleagues at all organizational levels.

. Computer skills include: MS Word, Excel, PowerPoint, Access, Outlook,

and Internet

Key Strengths and Skills

Organizational: Impeccable organization skills and knowledgeable working

in a multi-tasking project oriented environment. Known as a "highly

organized and productive employee."

Communications: Effective and precise verbal and written communication

abilities. A highly motivated team player that understands the value of

working together towards a common goal.

Efficiency & Accuracy: Coordinated activities of various divisions in

order to provide designated functions or services with minimum delay and

optimum efficiency and accuracy.

Professional Experience

Meridian Bank, N.A. - phoenix, arizona

Executive Assistant to CEO, 2007-2009

Executive Assistant to the President, 2009- Present

Operations Manager/Payroll, 2009- Present

Administrative & Organization

. Created highly organizational filing systems, including quick and

thorough indexing, filing, and offsite storage

resulting in easy access to critical information and streamlined

office functioning.

. Coordinated and set up high-level conference calls, webinars, board

and management meetings, special events, and travel arrangements

for top executives.

. Conducted extensive Internet research on competitors and potential

acquisitions, reported findings to the President and management

team. Developed, formatted, and maintained databases.

. Updated and maintained CEO, president, and five executives'

calendars, completely re-organized the executives and senior

management with an effective reporting system, and assisted

managers with special projects as needed, including building

renovations and a corporate office move.

Communication and Client Relations

. Answered a high volume of incoming calls and in-person inquiries from

clients and colleagues; treated

each person with respect and provided information and referrals.

. Acted as a liaison and maintained open lines of communication among

senior executives, board members

shareholders, middle management, and administrative staff.

. Wrote correspondence; proofed and edited

marketing media and other documents to ensure accuracy and consistency.

. Coordinated preparation and time dissemination of company reports and

slide presentations for board meetings.

. Accountable for collecting and maintaining all personnel payroll,

updating company contact information, processed accounts payables,

expense reporting, resolved accounting issues regarding invoicing, and

maintained

employee uniforms.

. Administered and purchased all employee annual and milestone service

awards.

. Monitored the corporate suite to ensure that it remains safe, secure,

and well maintained.

. Planned, administered, and controlled budgets for contracts, equipment,

and supplies.

AMERICAN FAMILY INSURANCE-salt lake city, utah

District Manager Assistant 2000-2007

. Provided superior administrative support to district manager, sales

agents, and staff including

correspondence, financial management, events/logistics coordination,

communication, and policy

compliance, and problem resolution.

. Established a reporting system to improve current reporting on

production of all campaigns.

Prepared meeting agendas and carefully monitored all action items for

outstanding risk indicators.

Recruited new staff for all Agency Marketing Centers; attended local

business-to-business expos, Chamber

of Commerce luncheons, and recruiting seminars.

Trained and evaluated performance reviews for all agency staff.

Facilitated event planning for state office; Spring Awards, Annual

Sales Meetings, All Lines, and District

functions. Key person for annual Make a Wish Golf Tournament and Make

a Wish Duck Derby.

Selph and Smith media resources-salt lake city, utah

Controller/Business Manager, 2000 to 2002

. Processed payroll for all employees and explanation of benefits.

. Properly handled all receivable and payable accounts. Maintained an

accurate general ledger

including balance sheets for three credit lines for separate DBA

accounts.

. Developed a procedure to ensure proper tracking of outside jobs and

proposals.

. Communicated all correspondence through partners and employees.

. Maintained exceptional relationships with clients to ensure accurate

billing and payments.

Hard Rock Cafe-salt lake city, utah

Financial Assistant, 1997-2000

. Accountable for all accounts payable, payroll, benefits, and any

accounts receivable issues.

. Confirmed a general ledger and profit and loss report.

. Maintained all deadlines in a timely manner to ensure accurate

reporting.

. Supported all caf managers through daily procedures.

. Maintained all banking accounts; deposits, withdrawals, and balancing.

. Safeguarded employee information in a highly confidential and

professional manner.

. Interviewed and evaluated potential employees for hire.

Continued Education

. 2007- Ronald E Dulek Business Writing for Effective Communication

. 2008- Fred Pryor Seminars Microsoft Excel and Advanced Microsoft Excel

Training

. 2010- Fred Pryor Seminars The Conference for Administrative Assistants

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