Management Project

Tammy Barnett

**** *. ********* ******

Glendale, AZ 85303

Home: 623-***-****/Cell: 623-***-**** *********@*****.***

Summary of skills and technical knowleDge

Change, Configuration and Asset Management practitioner with 20 years

Software: Maximo 6.2/7.1.1.4 - Integrated Solution, SharePoint 2003/2007,

SQL Report Builder, Trained on Eclipse/BIRT, HP Quality Center, MS

Office

Professional Experience

AAA NCNU (AAA Northern California, Utah and Nevada) 5/30/2006 -

Present

5353 W. Bell Rd., Glendale, AZ 85308

IT Analyst III (IT Configuration Management)

. ITIL V3 Intermediate Release Control & Validation Certified

. Certified in ITIL Foundations V3

. Successfully identified and built approved CMDB Model into designated

tools within project timeline

. Classify, Identify and define Infrastructure Configuration Items

. Control access rights to CMDB tools

. Successfully prepared, cleansed, and submitted data for Maximo CMDB

Project in cooperation with IBM to data map nine databases to ensure

release into AAANCNU, meeting all project schedule dates for Test,

Staging and Production.

o Asset Management, Release Management System, Active Directory,

Asset Custodians, Commodities Codes (which are now the current

UNSPSC Codes), General Ledger Accounts, Real estate locations,

Units of Measure and Asset Statuses.

. One-hundred percent compliant with company standards for all

Configuration Management Processes and Procedures.

. Write all Configuration Management Library Processes and Operational

Procedures.

. Write training materials for various tools sets.

. Train co-workers on job tasks as needed.

. Train one on one AAA employees as needed on Process, Procedures and

Tools.

. Populate Configuration Management Plan in accordance with approved

Configuration Management Standard.

. Defined naming standards for Configuration Items.

. Met 100% of Service Level Agreements set for Configuration Management.

. Successfully created requirements for Asset and Configuration

Management to meet the needs of these process areas for the Maximo

CMDB Project.

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General Dynamics, 8201 East McDowell Road, Scottsdale, AZ 85257 2/2006

- 5/18/2006

Configuration Specialist II

. Support configuration management activities on a major program to control

configuration baseline, processing engineering changes, electronic

release and status accounting of engineering documentation.

. Ensure configuration identification by reviewing design release documents

for completeness and proper authorizations. Act as a change agent for

ongoing process improvements.

. Assist in planning Configuration Management (CM) support implementation

for specific programs, ensuring that all CM elements are addressed,

tracked, and evaluated during the system life cycle, including

Configuration Audits, Configuration Identification, Configuration Change

Control, and Configuration Status Accounting.

. Prepare documentation for internal and external customers per contract

and procedural guidelines for release and implementation ensuring

assigned program segment met Product Development Cycle dates.

. Change Control Board (CCB) meetings, gather information for agenda,

meeting minutes, distribute action items and control all PCRs (Problem

Change Requests) related to identified configuration items.

. Write Configuration Management Team operating procedures.

. Audit all configuration items to ensure accuracy.

Contract with General Dynamics through Superior Technical Resources,

2/2005 - 2/2006

2255 N. 44th St. Suite 170, Phoenix, AZ 85008, 602-***-****

Lucent Technologies, formerly AG Communication Systems, Phoenix, AZ 1994 -

2004

Member of Technical Staff, (Release/Change/Configuration Management)

Coordinate the release of products to customers, verified accuracy and

quality of all graphics, documentation and software for products released.

. Streamlined build procedures for multiple software products reducing

processing times by 50%, provided measurable quality control throughout

the life cycle of product development.

. Maintained and allocated part numbers for documentation, software and

hardware for multiple products to support customer satisfaction, ISO

compliance and to ensure correct hardware compatibility listings in

documentation.

. Delivered software and documentation to field sites, advised on-site

engineers on current migration paths to ensure smooth software

installation.

. Generated statistical data and reported information on products from

customer sites to Project Management for monthly customer satisfaction

reporting.

. Generated statistical information and standardized exporting/importing of

data from multiple databases to provide Project Analyst with accurate

progress reports on products in development.

. Maintained and controlled the Customer Tracking System to support

accurate processing and resolution of customer problems.

. Process databases from customer sites to enable timely audits for Right-

To-Use fee software features for quarterly billing of customer to meet

company financial goals.

. Assisted Project Analyst in achieving Product Development goals by

providing information and participated in activities requested by Release

Managers and Process Owners.

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