Management Software

OBJECTIVE EXPERIENCE

To obtain a technical Avaya, Research Triangle Park, NC

position in a

progressive company that NMC Fault and Performance Library Development Engineer,

is committed to (12/2009-06/2010)

maintaining an Provide analysis, design and development activities in

innovative environment. building TTI Netrac alarm

and performance libraries used for external (customer)

QUALIFICATIONS device monitoring

Knowledgeable in various and management. Parse and Transform SNMP, TL1,

aspects of the software Teltronics and DMS Fault reporting traps and logs using

development and TTI Mediation Studio. Perform compilation of different

verification processes. proprietary MIBs to make them accessible for fault

More than 15 years of reporting by the device. Use SQL to perform database

experience in design and searches and updates in a Sybase database.

verification of Participate in tier three escalation support for

telephony software. Over Network Surveillance Engineers and OSS Support Teams as

3 years of experience in pertains to TTI library deployment and maintenance.

the design,

implementation and Nortel, Research Triangle Park, NC

verification of web

services and over a year NMC Fault and Performance Library Development Engineer,

of experience in project (03/2009-12/2009)

management. Provide analysis, design and development activities in

building TTI Netrac alarm

EDUCATION and performance libraries used for external (customer)

M.Sc-Computer Science, device monitoring

1995 and management. Parse and Transform SNMP,

McGill University, TL1,Teltronics and DMS Fault reporting traps and logs

Montreal, Canada using TTI Mediation Studio. Perform compilation of

Thesis: Management Data different proprietary MIBs to make them accessible for

Collection in a fault reporting by the device. Use SQL to perform

Distributed Environment database searches and updates in a Sybase database.

using SNMP and CMIP Participate in tier three escalation support for

Network Surveillance Engineers and OSS Support Teams as

B.S Hon - Computer pertains to TTI library deployment and maintenance.

Science, 1993

B.S - Mathematics Sr. SSL Call Processing Software Developer,

Science 1993 (06/2008-03/2009)

University of Ottawa, Develop Session Server Lines (SSL) SIP Application

Ottawa, Canada software for Access Gateway Control Function using Java

and the Agile software development process. Use

TCP/IP Networking Clearcase as software repository and Eclipse for

Analyst Certification, software coding. Write SIPP test scripts to verify

1999 different aspects of the software.

Global Knowledge, RTP NC

Sr. SST Web Services and Security Software Developer,

(02/2006-05/2008)

TECHNICAL SKILLS Designing a web Service using Apache AXIS SOAP Engine

Linux, Unix, C/C++, with Java for database provisioning of the Session

Pascal, SQL, Java, OOP, Server Trunking (SST) SIP Application. Implementing the

JavaScript, Assembly database XML Schema and the WSDL for the SST SIP

language for 8086 Application. Also implementing the implementation stub

Architectures, Lex/Yacc generated by the tool WSDL2Java for the web services to

(Flex/Bison), GUI and retrieve and add data from and into a Solid database

HTML, XML, WSDL, Web using SQL.

Services, Solaris, Sun SST web GUI and Security Prime for the SST Application,

OS and J2EE Platform, responsible for ensuring that the Application conforms

DOS, Windows to Nortel and the industry Security Standards. Also

95/98/Me/NT/2000/XP,MS responsible for providing web GUI support especially in

Office 97/2000/2003/XP, the area of multiple HTTP proxy support and the X.509

MS Excel, Netscape, Security Certificate.

Internet Explorer,

Mozilla, TTI Mediation SST Maintenance Release Project Prime,

Studio. (06/2006-12/2007)

Managing the SST SIP Application Maintenance Releases

Web Services: XML, and also documenting the changes in the release. This

Apache AXIS, SOAP and involves tracking Problem Reported that are to be fix

WSDL, AXIS-C++, for a release and ensuring the timely delivery of the

WSDL2Java, Java2WSDL solutions and status reporting on biweekly calls.

Providing ongoing solutions for problems that are

Databases: Microsoft reported for the SST SIP Application from the field and

Access, SQL, and Oracle also internally. This involves working with the SIP and

8.0, Solid SIPT protocols using C/C++ on the SST application, the

Gateway Controller and the Nortel CS2K switch.

Distributed

Computing: Threads, Project Technical Lead, (07/2005-05/2006)

Processes, Communication Technical Lead for the SST Logs, Alarms, Operational

and Concurrency, Measurements and Network Performance Indicators

Semaphores, Monitors, project. Work with 2 designers to enhance and provide

Shared-Memory new functionality for the application. Project was

programming, Distributed completed on schedule despite the constant change of

programming (Sockets, the requirements. Responsible for getting contactors up

RPC/RMI), J2EE to speed for getting their Computers, Passwords, Tools,

ordering software and any need that they had to begin

Awards designing as fast as possible.

Operation Management Supervised the SST Fault Management and Performance

Spot Award, QMS MIS, Management implementation involving the creation of

8XX, and Global Lines Fault Data Models and Performance Data Models in XML

Awards and validation of the schema against the XSDs.

REFERENCES Software Product Validation member, (01/2005-06/2005)

Excellent professional Performed Product Verification for the SST application

references available Interoperability with the Nortel MCS software.

upon request. Developed a lab configuration guide with the different

call types and call setups to facilitate the test

effort.

Sr. Software Developer, (03/2003-04/2006)

Setup load build and packaging framework for the SST

project to move to the VSE/ATCA platform to speedup

the move of the SST software on to the VSE

Designed the memory cache for the SST SIP Application

in C/C++ on a Linux platform to enable fast access of

provisioned data making the application Carrier Grade.

Providing ongoing Product Verification Support and

Patching support as the need arises for the SST SIP

Application.

Designed Multiple HTTPS Connections through the Nortel

SSPFS proxy providing the capability to have more than

one SST SIP application in an office. This involves

writing and modifying code in Java, JavaScript, JSP,

Shell script, SED, XML, XSD, HTML and PHP.

Sr. Software AT&T Custom Development, (02/2001

-12/2002)

Designed projects for the AT&T Custom Development team

to support CAIN (Carrier AIN) and 8YY Toll Free calls

over PRI and ISUP Trunks on a Carrier Grade Trunking

switch (Nortel DMS250 switch). Solved field issues for

the AT&T custom Development team as well as responded

to customer queries.

Organized CAIN training for the AT&T Custom Development

team and also primed the overseeing of exclusivity of

all the 8YY features.

TOPS Software Development, (08/1997 - 01/2001)

Designed Projects and also supported problems reported

for the Telephone Operator Position (TOPS) team. This

involved TOPS projects in Delay Calls, Query Management

System (QMS) and Management Information System (MIS)

over IP protocol, Direct Access (DA) over IP protocol,

Operator Centralization (OC) over IP protocol, Operator

Services System AIN (OSSAIN), Table provision changes

designed for TOPS, OLNS Support for No Automation and a

range of other little projects. Worked on different

TOPS call types such as ADAS, ADAS+, MCCS, OSSAIN,

AABS, ACTS, TOPS EA, 0+ calls and LNP. This involved

making calls on the different TOPS trunk types on a

Carrier Grade Trunking switch (Nortel DMS250 switch)

and using the TOPS operator position.

Wrote a proposal to management on how the TOPS

framework could take advantage of the IP protocol.

Nortel Networks, Ottawa, Canada

Software Designer on the GSF (Global Services

Framework), (04/1995-07/1997)

Implemented the V5.2 protocol CLASS work to de-risk a

Global Lines Releases.

Performed Object-Oriented design and implementation of

several Telephone Lines services using Nortel Protel-2

Object-Oriented language.

Computer Research Institute of Montreal, Montreal,

Canada

Research Assistant, (07/1994-03/1995)

Investigated and documented as part of my Masters in

Computer Science thesis the feasibility of building

management information gateways that relay information

at regular intervals between SNMP protocol and CMIP

protocol, storing the information in an Object-Oriented

Management Information Base (MIB) to be accessed by the

Common Management Information System (CMIS) management

applications.

McGill University, Montreal, Canada

Lab and Teaching Assistant, (09/1993-03/1995)

Tutored undergraduate students in Computer Science

during their tutorial periods and also worked in the

Computer Science Lab to help students with questions

related to their assignments.

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