Project Manager Customer Service

SUMMARY

Information Technology professional experienced in project planning,

software testing, helpdesk support; end-user training. Results oriented

with strong communication, interpersonal, and customer service skills.

TECHNICAL SKILLS

Platforms: Windows Vista/XP/NT, Windows Server 2003, UNIX/Linux

Applications: MS Office Suite 03/07, MS Project, Siebel Tracking, Intuit

Track-IT

Databases: Crystal Reports, Oracle9i, MS Access, My SQL, SQL Server 2005

Web Design: HTML/CSS, XML, Java/Java Script, site management

Other Tools: SharePoint, Outlook, Lotus Notes, Text/Source Code Editor

EMPLOYMENT HISTORY

UNITED WAY OF METRO ATLANTA, Atlanta, GA 10/2003

- 2/2009

Project Manager, Information Technology Department

. Developed and implemented project plans for technology projects.

. Researched technology hardware/software solutions; grant technology and

donations.

. Helpdesk PC-desktop support; technology project liaison between

departments.

. Trained end-users via classes, webinars, individual consultation, and

group activities.

WORLDSPAN, LTD., Atlanta, GA 9/1994

- 4/2003

Systems Analyst, Product Development Department

8/2001 - 4/2003

. Participated in planning sessions to improve business processes.

. Collected, analyzed and documented multiple clients' process

requirements.

. Conducted systems analysis with a focus on process models.

. Performed software testing determining root cause of application

defects.

Technical Instructor, Training Department

6/1996 - 8/2001

. Delivered company-wide PC-desktop training to local and international

staff.

. Facilitated software development requirements curriculum to development

teams.

. Instrumental in the database design of a new proprietary enrollment

system development.

. Performed end-user desktop technical support.

Technical Training Assistant, Training Department

9/1994 - 6/1996

. Scheduled training classes, reserved classrooms and prepared course

materials.

. Monitored and maintained training enrollment database.

. Created structured and adhoc reports tracking training history

information.

. Assisted in preparing PowerPoint training materials for special training

projects.

EDUCATION

University of Phoenix, Sandy Springs, GA

Bachelor of Science Information Technology (2009)

Chattahoochee Technical College, Marietta, GA

Associate of Applied Technology (Database Specialist - Oracle 9i)

PROFESSIONAL DEVELOPMENT

. Certified Professional Instructor/Facilitator

. IT Project+

. Business Analyst

. Project Management Boot Camp

United States Military

(Army - Telecommunications) Honorable Discharged

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