Anthony Holleran

**** ****** ******* *****, ********* Heights, OH 44147

Cell Ph: 216-***-****

Home Ph: 440-***-****

abl3h9@r.postjobfree.com

OBJECTIVE

Enthusiastic and highly motivated individual seeking an opportunity as a

Computer/Field Service Hardware Technician with possibilities for

advancement in the IT field and a particular focus on Networking and

Network Administration.

EDUCATION

ITT Technical Institute, Strongsville OH (Graduate June 2009)

. Associate of Applied Science Degree in IT- Computer Network

Systems

. National Technical Honor Society Member (N.T.H.S.)

The University of Northwestern Ohio, Lima OH (Sept 2000-June 2002)

. Associate of Applied Science in Automotive Technology

SKILLS AND ABILITIES

. Attained experience in the following, while attending ITT

Technical Institute

. I have restored and repaired 25+ computers

. Familiar with LAN and WAN Technologies

. Proficient in the Concepts of Networking

. Familiar with Network Security Procedures

. Configuring Routers (Linksys, Cisco 2800 Series)

. Troubleshooting

. Basic knowledge of Visual C++

. Basic knowledge of Visual Basic.NET

. Excellent Mechanical/Electronics Aptitude

. Very familiar with Electronics and Circuitry

. Familiar with Linux Open SUSE 10.3 and 11, Fedora and Ubuntu,

Windows XP Professional, Windows NT, Windows 2003 Server,

Windows Vista, and Windows 7

. Proficient at performing Computer Hardware Upgrades

. Definitely have an open mind to learn new things

. Familiar with writing batch files and scripts

. Very familiar with the concepts of backing up data

. The key to succeed is to be a Team mindset

PROFESSIONAL EXPERIENCE

Fox International Ltd., Inc., Beachwood OH (July 2009 Present)

Call Center Representative

. Data Entry to log customers information and issue(s) with their

product(s)

. Assisting customers with troubleshooting Coby Electronics

products over the phone, using specialized software to perform

my job functions

. Assisting Help Desk Personnel with troubleshooting computer

issues

China Buffet Restaurant, Broadview Heights OH (Mar 2008-July 2008)

Server/Operations Management

. Provided Top notch customer service

. Acted as a liaison between owners and operators

Mobil Martin, Inc. Cleveland OH (Sept. 2002-Oct 2003)

Office Clerk/Assistant (Mar 2006-Aug 2007)

. Data Entry via Microsoft Excel and Microsoft Word

. Answering phones to assist customers

. Assisting Network Support Specialist

. Troubleshooting computer usability issues, installation of

printers

. Driving War Veterans to and from doctor's appointments as needed

Ganley Dodge, Bedford OH (Feb 2004-May 2004)

Automotive Technician

. Performed warranty work on vehicles via a proficient

Mechanical/Electronics aptitude

. Assisting the Master Automotive Technician as needed

FREELANCE EXPERIENCE

Administering and Configuring and troubleshooting desktop and laptop

computers, experience restoring computers from scratch to full useful

condition, when infected by viruses. PC hardware upgrades, peripheral

upgrades.

Experience restoring internet connectivity by configuring the Cisco

routers.

Set up my Supervisor's computer and enabled internet connectivity.

Experience with Dell Desktops and Dell Laptops, fixing from non-boot state

and installation of drivers, etc. My own computer is a Dell Latitude D520

model laptop.

Written very simple basic programs in Visual Basic.NET and Visual C++.

Languages:

. Mandarin Chinese[pic]

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