Customer Service Sales

OBJECTIVE:

To obtain a challenging position within a progressive organization that

will allow for growth, career opportunities and utilize my varied skills.

EDUCATION:

El Centro College, Dallas, TX, 2000 - 2001

Southwest Christian College, Terrell, TX 1997-1999

QUALIFICATIONS:

. Responsible for processing payroll, maintaining accounts receivable,

accounts payable and the general ledger.

. Experience with bank procedures and operations, specifically wire

transfers, bank reconciliation and deposits and checking account

analysis.

. 10 years of diverse customer service experience dealing with various

issues associated with handling and resolving complaints and

discrepancies on customer accounts.

. Dedication and hard work led to receipt of Individual Performance

Award, in recognition of exceptional performance in providing

assistance to the Call Center Operations.

. Customer Service Representative of the Week, in recognition of

outstanding effort, extraordinary teamwork, and exemplary attitude.

. Knowledge of SAP financial system. Excellent written and oral

communications skills

. Certificate of Excellence Spirit Medallion for demonstration a team

player and strong leader.

. Certificate of Excellence Spirit Medallion for demonstration self

discipline, hard work and dedication to exceeding the customer's

experience.

EMPLOYMENT HISTORY:

TXU Energy, Irving, TX

Issue Management Analysis -2009 - April 2010

. Account corrections, re-bills, re-invoice and apply billing adjustments

. Clearing of transaction or billing failure

. Analyze and resolve problems with customer accounts

. Calculate manually and process billing adjustment amount

. Be responsible for resolving escalated customer issues/complaints

forwarded from the call

center or other groups within Customer Operations, as well as

written complaints from the

customer.

. Performs account corrections including rebills, adjustments, or

clearing of transaction or

billing failures.

. Assists in the development and establishment of creative solutions to

customer

problems/performance standards to meet service goals with all

Customer Operations, Sales,

Marketing, and related company essential/operational departments.

Bank of America, Dallas, TX

Remittance Processing Specialist -1999 - Present

. Responsible for the receipt, counting and reconciling of all large

Commercial deposits for bank reconciliation procedures.

. Verify correspondence, rejected items and customer service return items

and adjustments.

. Computed and reported check deposits.

. Perform cash management procedures, which includes handling deposits and

withdrawals for checking and savings accounts.

. Fill in as acting Workflow Team Leader when a Workflow Leader is out.

. Organized, trained and lead a team of 20 pre-processors.

US Debt Resolve, Dallas, TX

Customer Care Specialist -May 2007 - January 2009

. Accurately responds to incoming general consumer calls in a prompt,

professional, and courteous manner.

. Evaluates and responds to clients inquiries regarding status of their

accounts enrolled in the program.

. Collects and inputs competitive customer data.

. Communicate with customer via email, fax and by phone.

. Process Draft change request, Credits and Deferments for customers.

. Serves as the customer's primary advocate between the Company and their

creditor(s).

. Initiates and maintains appropriate paperwork and on-line documents to

the appropriate departments

. Researches all customer account documents necessary to address customer

concerns and communicate processing information to customers.

. Collects and inputs competitive client's information need by the

Contract and Settlement Department.

CompUSA, Dallas, TX

Executive Specialist I - Aug 2005 - May 2007

. Knowledge of SAP financial system

. Verify correspondence, rejected items and customer service return items

and adjustments.

. Accurately responds to incoming general consumer calls in a prompt,

professional, and courteous manner.

. Evaluates and responds to customer inquiries regarding billing and

adjustments

. Collects and inputs competitive customer data.

. Communicate with customer via email, fax and by phone.

. Process Claims, Returns, Credits for customers.

TXU Energy, Irving, TX

Customer Care Advocate - July 2003 - April, 2005

. Accurately responds to incoming general consumer electric and sales

calls in a prompt, professional, and courteous manner.

. Understands various products and services to provide detailed

information to customers.

. Demonstrates superior telephone and communication skills when handling

customer inquiries.

. Achieves quality customer service through attention to detail in data

entry and customer interaction.

. Evaluates and responds to customer inquiries regarding billing and

adjustments,

. Evaluates and fulfills customer requests using independent judgment and

initiative. Researches all customer account documents necessary to

address customer concerns and communicate processing information to

customers.

. Initiates and maintains appropriate paperwork and on-line documents to

inaugurate, terminate, or transfer service. Enters, sets up, and

dispatches customer orders for service inaugurations, terminations,

transfers and other types of services.

. Collects and inputs competitive customer data.

Superior Family Care, INC, Grand Prairie, TX

Accounting - 2002 - June, 2003

. Process weekly payroll which consists of collecting and inputting

timecards, reconciling nurse shifts to the appropriate pay schedule, and

posting entries to the related general ledger activities.

. Prepare daily funding documents for invoicing. Reviews invoices for

accuracy and completeness, monitors accounts receivable to ensure items

are paid according to terms and discounts taken.

. Enter and process all accounts payable invoices. Maintain and update

vendor information and status. Performs reconciliation on accounts which

are disputed or discrepancies exist.

. Perform bank reconciliation for adjustments to the general ledger, post

all transactions to the general ledger and perform daily cash management.

REFERENCES

Available upon request

Contact this candidate