Project Manager

SUMMARY OF QUALIFICATIONS

. Experienced Business Analyst, Technical Writer, and Trainer

. Fully proficient with the Microsoft Office suite and a wide variety of

other applications

- Taught Microsoft Office suite at college level

. Familiar with an extensive list of desktop applications and able to

pick up new ones in absolute minimal time

EDUCATION

. Pursuing MBA in Management through Florida Institute of Technology,

Melbourne, FL

- 8 of 12 courses complete with a 3.9 GPA

. B.S., Accounting, Rollins College, Winter Park, FL - with Honors

. A.S., Electronic Systems Technology, Community College of the Air

Force

. A.S., Math and Science, Rollins College, Winter Park, FL

TRAINING

. Microsoft Project/Project Server (2010)

. CMMI - Capability Maturity Model Integration (2008)

EXPERIENCE

Technical Writer, CAE USA (Oct 2008 - June 2010)

Continuation of previous temp-to-perm position with TEK Systems. Developed

and managed contractually deliverable documents in accordance with

contractual and Data Item Description (DID) requirements. Created process

documents in support of CMMI level III. Worked with Program Management

Office maintaining database of hours worked per program and tracking

Business Development projections. Alternate Change Control Board

Coordinator.

. Coordinated, facilitated, and documented Change Control Board (CCB)

meetings

. Developed document tracking database in MS Access to provide status

and forecast approaching deadlines. Included several links to

generate automated reports for a variety of users' needs

. Developed Word and Excel templates and checklists for the various

contractually mandated requirements and design specifications to help

engineers and other writers create draft documents

Worked with Microsoft Word, Excel, PowerPoint, Access, Visio, and

Project/Project Server; PaintShop Pro, SnagIt, Subversion, DOORS, Adobe

acrobat, and SharePoint.

Technical Writer, TEK Systems (Mar 2008 - Oct 2008)

Temp-to-perm position, assigned by contract to CAE USA and performing same

functions as CAE USA Technical Writer position above.

Worked with Microsoft Word, Excel, PowerPoint, Visio, and Project;

PaintShop Pro, SnagIt, Subversion, DOORS, Adobe acrobat, and SharePoint.

Configuration and Data Manager, AT&T Government Solutions Inc. (GSI)

(Aug 2005 - Jan 2008)

Continuation of previous temp-to-perm position with TEK Systems. Led a

strong cohesive team of seven individuals performing six different

functions; Hardware and Software Configuration Management, Data Management,

Graphics, Shipping and Receiving/Property Control.

Managed the configuration of software and hardware, drawings, development

documentation, and baselines to Military and ASME standards. Maintained

data libraries on the in-house server and SharePoint. Developed and

implemented configuration management plans and processes, compiled and

analyzed metrics, performed trend analysis, and maintained configuration

databases. Managed shipping, receiving, and control of Government Furnished

Equipment (GFE)/Contractor Furnished Equipment (CFE). Participated in

design reviews, audits, scheduling, and budgeting. Managed Change Control

Board (CCB) activities. Coordinated activities of the prime contractor and

12 subcontractors, over 140 personnel, to ensure contractual requirements

were met and quality products were delivered on time. Member of the

Business Development team, identifying opportunities and co-writing

proposals.

. Completed 77 different contract deliverable documents, many with

multiple submissions, while achieving a 97% first time pass rate --

well above the 90% corporate standard

. Key member of the team that organized documentation and

created/coordinated processes to lead AT&T GSI in achieving CMMI Level

3 rating - identified and compiled more than 2,000 documents over a

three month period for evaluator's review

Worked with Microsoft Word, Excel, PowerPoint, Access, Visio, and Project;

PaintShop Pro, SnagIt, Subversion, DOORS, Adobe acrobat, SharePoint and

several versions of CAD viewing/editing applications.

Technical Writer, TEK Systems (Feb 2005 - Aug 2005)

Temporary to Perm position, assigned by contract to AT&T GSI, initially as

Technical Writer and transitioned into the Configuration and Data Manager

position above.

Coordinated and edited documentation from AT&T GSI and twelve subcontract

companies to produce complete Program, Hardware, and Software documentation

with a unified voice and style. Performed as alternate to the

Configuration/Data Manager and the alternate Shipping and Receiving/

Property Control clerk.

. Designed templates and forms to improve documentation quality

. Developed and coordinated new and tailored process work instructions

Worked with Microsoft Word, Excel, PowerPoint, Access, Visio, and Project;

PaintShop Pro, SnagIt, Subversion, DOORS, Adobe acrobat, and SharePoint.

Senior Technical Writer, Software Resources, Inc. (Apr 2003 - Dec 2004)

Assigned by contract to Walt Disney World Company. Supported several

Information Technology teams developing and upgrading both hardware and

software systems throughout Disney's parks and resorts. Generated Life

Cycle Methodology (LCM) documentation to include business rules use cases,

testing requirements and scenarios, etc.

. Created training presentations and aids

- Produced self-running, narrated tutorials using PowerPoint

- Created many quick-reference guides and folders

. Developed HTML Help

Worked with Microsoft Word, Excel, PowerPoint, Visio and Paint; and Adobe

RoboHelp.

Instructor, Keiser College (May 2003 - Oct 2003)

Developed and presented eight-week, 100-hour courses on Computer

Applications based on the Microsoft Office 97, 2000, and XP Professional

Suites (Word, Excel, Access, and PowerPoint).

. Taught students to design and use templates, apply formats, set up

page and print properties, develop and apply formulas, create charts,

perform mail merges, and work interactively between applications

Senior Logistics Engineer, ITT Industries (Aug 2001 - Apr 2003)

Managed Integrated Logistics Support (ILS) for a wide variety of projects

upgrading launch and tracking facilities supporting NASA and Cape Canaveral

Air Force Station. Oversaw logistics support; provisioning, R&M, RSPL, and

repair level analysis.

. Developed statement of work inputs, schedules, project flows, and cost

estimates

. Updated and automated an Excel spreadsheet that produced estimates and

timelines for use in the proposal process.

. Initiated and coordinated revisions to Air Force and commercial

manuals. Reviewed design specifications, interviewed development

engineers, and conducted Internet research to gather technical data,

updated site configuration documentation, and led technical order

guidance conferences, validations, and verifications.

. Provided training to Operations and Maintenance personnel for system

upgrades; Evaluated existing training and planned, budgeted, and

scheduled additional training; Developed training courses and

materials, and presented training.

Worked with Microsoft Word, Excel, PowerPoint, and Project.

Technical Writer, Terion, Inc. (Consultant, Jul 2000 - Aug 2001)

Developed and updated hardware and software installation and user manuals

on company products, software applications, and internal procedures. Key

member of proposal team. Consolidated and polished final proposal

packages.

. Documented software coding standards in Help file format for

developers' desktops

Worked with Microsoft Word, Excel, and PowerPoint; and ForeHelp.

Technical Writer, CIBER Information Services (Feb 1998 - Jul 2000)

Assigned by contract to Walt Disney World Company. (70 percent

telecommuting).

. Developed standardized cash handling policies and procedures for Walt

Disney World resort operations, tailored to front desk operators and

managers, food & beverage workers, and recreational operations

. Drafted program requirement and design/planning documentation

(functional specification documents and use cases, system requirements

specifications, and test cases for a central data warehouse

development project

Worked with Microsoft Word, Excel, and PowerPoint; and PaintShop Pro.

Senior Logistics Engineer, Norrell (Aug 1997 - Feb 1998)

Assigned by contract to Boeing Company. Worked as part of a team that

produced Air Force technical manuals.

. Documented operations and maintenance of a worldwide networked

computer system operated by the Air Force Technical Applications

Center (AFTAC)

. Planned and led extensive in-process documentation reviews

Worked with Adobe FrameMaker and Microsoft Word, Excel, and PowerPoint.

Technical Writer, Dictaphone Corporation (Oct 1994 - Aug 1997)

Supported several teams developing, installing, and supporting computerized

recording and transcription systems used primarily in the medical field.

. Produced installation and maintenance procedures to guide technicians

- Verified procedures on actual equipment sets

- Installed, programmed, tested, and documented various

configurations of voice and data processing equipment in both stand-

alone and client-server systems

. Created service manuals, bulletins, and Windows help files

Worked with Adobe FrameMaker, MS Word and Excel.

Earlier Experiences

Earlier experiences, including Air Force experience in Electronics

Maintenance, Quality Assurance, and Logistics Management, available on

request.

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