Customer Service Technician

Michael Jarrard

***** ********* *****

Frisco, TX 75034

972-***-****

**********@*****.***

Summary of Qualifications

Extensive experience testing, troubleshooting, repairing, and supporting

communication systems, linear and switching power supplies, broadband

systems, and various accessories.

Education

A.A.S., Digital Electronics, Fayetteville Technical Community College,

Fayetteville, NC, July 1997

Work Experience

RF Systems Technician, EF Johnson Inc., 8050 Jetstar Drive, #175, Irving,

TX

. Test and repair system infrastructure, mesh networks, access

point/bridge repeater products, and accessories.

. Provide suggestions for corrective action for repeated

hardware/software issues to Design Engineering Department.

. Interface daily with manufacturing, customer service, shipping, and

design engineering.

. Provide comprehensive support for product installation and warranty

service.

Software Installation Technician, AudioTel Corp., 15510 Wright Brothers

Drive, Addison, TX

. Conducted remote and onsite implementation, integration, installation,

and training of browser based software and document capturing

hardware.

. Provided programming department with necessary data and source files

for additional programming modifications, to ensure product

functionality and customer satisfaction.

. Provided customer service and technical support for legacy software

and new product releases.

Communications Technician, U.S. Army

. Supported customer requests for IT services to determine and resolve

physical or logical processing malfunctions.

. Resolved equipment configurations, realigned ports, and distinguished

between computer hardware, software, peripheral, or LAN faults.

. Prepared reviews to analyze and evaluate the status and availability

of system assets.

Professional Certifications

. Department of Labor Certification-Communications Technician

. Fiber Optic LAN and OSP Certification

. FCC General Radio Operators License

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