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Medical Customer Service

Location:
Atlanta, GA, 30350
Posted:
August 09, 2010

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Resume:

OCTAVIA PHILPOT

*** ******* ******* ***** 678-***-****

Atlanta, Georgia 30350

abl3e0@r.postjobfree.com

MEDICAL BILLER & CODER

Medical Terminology ICD-9 and CPT Coding

Anatomy and Physiology

Medical Records Patient Scheduling Account

Reconciliation

Patient Intake Insurance Claims Processing

Medicare

Vital Signs Third Party Recovery Collections

Medicaid

Chart Updating Accounts Payables/Receivables

HMO/PPO

Medical Billing Data Entry

Medical Coding

Customer Service Research

Negotiations

EXPERIENCE

Medical Collector Third Party Superior Asset

Management 01/09 - 05/10

. Responsibilities included contacting debtors regarding past due

medical accounts; accepting payments via telephone, making payment

arrangements, and updating information in database

. Maintained ambulatory and past due medical accounts while receiving

inbound and outbound calls in a call center

Realtor Zip Realty 05/04 - 08/08

. Licensed Residential Realtor working with both buyers and sellers

. Grossed over $1,000,000 in sales yearly

. Earned the right to be a member of the President's Club due to a

consistent level of high sales

. Negotiated sales in a manner that protected my clients as well as

forcing buyers to spend more on my listings

Government Logger / Bad Debt Analyst Columbia HCA

01/00 - 12/03

. Maintained seven HCA facilities for accounts aged over 120 days,

generated weekly and monthly reporting, worked HCFA 1500 or CMS 1500

and EOB'S

. Improved cash flow by recovering uncollected debts that exceed $3

million to $5 million

Medicare Specialist NCO Financial Group

02/99 - 01/00

. Recovered over $1 million in debt in Medicare claims

. Proficient in billing claims and follow-up, worked HCFA 1500 or CMS

1500 and EOB'S

Solicited reimbursement from intermediaries via phone and on-line

transmissions, received inbound and outbound calls in a call center

Third Party Recovery Specialist Emory Clinic-CBO

03/96 - 02/99

. Collected over $3 million in unpaid medical claims, received inbound

and out bound calls in a call center

. Reconciled accounts and made payment arrangements, worked HCFA 1500 or

CMS 1500 and EOB'S

. Communicated with United Healthcare, BCBS, Aetna and many other 3rd

party vendors

. Trained staff

COMPUTER SKILLS

IDX, EXCEL, WORD PERFECT,POWER POINT, MEDI-SOFT, MEDICAL MANAGER, SAP,

ADVM, PA HOST, ARTRAC, SSI, PREMISE, FLORIDA SHARED, CALL PILOT,

MOBIUS, MEDA, TOUCHSTAR AND CUBS

EDUCATION

Sanford Brown Institute, Medical Billing & Coding Certificate, Atlanta,

Georgia 2008-2009

Georgia MLS Real Estate, Real Estate, Atlanta, Georgia 2003

Georgia Perimeter College, Developmental English and Algebra, Atlanta,

Georgia 1998-1999

Georgia State University, Developmental English and Algebra, Atlanta,

Georgia 1988-1992

The American College for the Applied Arts, Interior Design, Atlanta,

Georgia 1982-1984



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