Software Management

**** * ******* *** 1-309-***-****

Chicago, IL *0614 abl3d0@r.postjobfree.com

Kyle Timmerman

Education

Illinois State University, Normal, IL.

Bachelor of Science Degree, graduated 2006

Major: Telecommunications Management, Minor: Business Administration

Work Experience

Walgreen Company. Desktop Support Technician. 2007-Present. Deerfield, IL.

. Team Lead on various projects including Windows 7 deployment, active

directory workstation migration and user migration from Palm Treo's to

Blackberries

. Primary support contact for the following departments: Facilities

Planning, Real Estate, Market Planning and Corporate Strategy

. Provide support for over 11,000 corporate users using Remedy ticket

based system

. Support over 3,000 mobile devices including Blackberries and Palm

Treo's using Blackberry Enterprise Server and Intellisync Server

. Implemented data recovery and backup procedures including Safeboot

encryption software for laptops

. Created images for the various desktop systems using Windows Imaging

Format (WIM) and Microsoft Deployment Toolkit

. Diagnose and repair hardware, software, and connectivity issues

including VPN support

. Provide network support on an as needed basis

. Testing and deployment of monthly security patches and upgrades

. Implementing asset tracking software

Allstate Corporation. Desktop Integration Analyst. 2006-2007. Buffalo

Grove, IL.

. Provided support to over 950 users

. Diagnose and repair hardware and software issues

. Scheduling software drops through a Systems Management Server (SMS)

. Resolving wireless issues for laptop users

. Implementing data recovery and backup procedures

. Testing periodic security patches and software upgrades

. Researching software upgrades and implementing new testing procedures

. Deploying software upgrades and security patches

. Assisting in asset management process

. Imaging machines for new users

. Working with software and hardware vendors to diagnose and resolve

issues

. Provided Blackberry support including network provisioning and

enterprise activation

Illinois State University. Helpdesk Support for Computing & Technology

Services. 2004-2006. Normal, IL.

. Supported various areas of campus including the Career Center, Bone

Student Center, Student Services building, and the Student Recreation

building

. Installed and upgraded computer hardware and software

. Tested and implemented new software

. Answered phone calls and troubleshoot computer and printer problems

More below

Country Insurance & Financial Services. Systems Support Analyst Intern.

2005-2006. Bloomington, IL.

. Supported 2nd tier applications on various systems and workstations

. Supported approximately 2,500 field agents, claims offices, and home

office users

. Deployed software upgrades and patches to the standard platform

. Tested monthly security patches and software upgrades

. Researched software upgrades and implemented new testing procedures

. Worked with software vendors to troubleshoot problems

Technical Competencies

. Knowledge of C++ -- I have taken 2 classes on C++ at Illinois State

. Experience using the Cisco IOS on Cisco routers and Catalyst Switches

. Experience using Oracle 10g and knowledge of SQL

. Microsoft Outlook and Lotus Notes

. Windows (Vista, XP, Server 2003 and 2008)

. BES (Blackberry Enterprise Server)

. Systems Management Server (SMS)

. Windows Imaging Format (WIM)

. Active Directory

. Safeboot Encryption Software

. Cisco VPN client

. Checkpoint VPN client

. Novell

. McAffee Antivirus

. Symantec Anitvirus

. Remedy Action Request System

. Citrix

Academic Honors

. Civil Service Scholarship from the Illinois State University

Foundation

. ISU Credit Union Scholarship

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