Project Manager Software

* ****** *******

Home: 913-***-**** ***** S. Mullen Circle

Mobile: 913-***-**** Olathe, Kansas 66062 *********@*********.***

SUMMARY

Software technical writer with more than 20 years experience in every

aspect of documentation. Most recently, produced user guides and on-line

Help for financial tracking and management software. Excellent skills in

written and verbal communication, concise and clear writing style. Enjoy

working in a team.

Computer software Computer hardware

User guides On-line Help

Web content Formatting in foreign languages

Experience training junior technical

writer

SKILLS

Thorough knowledge of computer-based writing tools: Word 2007, RoboHelp X5

on-line Help authoring tool, Adobe PageMaker 7.0 for desktop publishing,

Adobe Acrobat Professional 9.0, XMetal Author 5.5; basic knowledge of Adobe

InDesign

Proficiency in page layout; experience producing foreign language versions

of existing English user guides in 11 European languages

Basic knowledge of Microsoft FrontPage web tool

Experience in ISO 9000 quality documentation

Fluency in written and spoken German

EXPERIENCE

BLUE CROSS BLUE SHIELD OF KANSAS CITY, Kansas City, Missouri 2010

Contract Technical Writer / Editor (12 weeks)

Edited 2010 printed edition of the Provider's Office Guide, including the

establishment of new standards and a new template

Transferred entire Provider's Office Guide onto Blue KC's updated Web site,

using Ektron CMS400.NET Web content management system

Produced disaster recovery procedure documents for Application Integration,

Databases, Network, Production Support, and System Administration

departments

DST SYSTEMS, INC., Kansas City, Missouri 2003 - 2010

Senior Technical Writer / Editor

Documented WinHelp system for a software suite for transfer agents who

monitor and track financial transactions for shareholders and investors

using RoboHelp X5

Maintained intranet web site content using Microsoft FrontPage

Delivered PDF versions of guides for installation and configuration,

implementation, and release notes for internal software using Word 2003 and

Adobe Acrobat Professional 9.0

Produced WebHelp systems for financial tracking browser applications using

RoboHelp X5

1 MARKUS MERRILL Page Two

DST SYSTEMS, INC., continued

Created elements for a new environment that integrates an entire suite of

financial management software using XMetal Author 5.5 XML-based tool

SPRINT, Overland Park, Kansas 1998 - 2002

Project Manager II - Sprint PCS

Implemented functional engineering group managers' programs, including

costs and budgets

Trained engineers in project management tools and provided technical

support

Provided technical writing expertise as necessary; produced HTML on-line

Help system using ForeHelp authoring tool

Technical Analyst - Sprint Paranet

Produced network and other technical documentation as needed by various

customers per project

Created on-line reference documents for Sprint Helpdesk advocates using the

Information Mapping documentation approach

FREELANCE TECHNICAL WRITER, England 1990 - 1998

Produced on-line Windows Help system, using ForeHelp authoring tool, for

accountancy package designed for lawyer's practice - Solace Legal Systems

Produced British equivalent of International Organization for

Standardization (ISO) 9000 quality documentation, such as quality

procedures and work instructions, for 4 departments, including Bulk

Mailing, of a major British banking institution - Nationwide Building

Society

Prepared computer and automotive user guides in 11 European languages using

Adobe PageMaker for major translation company - Alpnet Interlingua

Created user, training, and marketing documentation of in-house computer

system for warehousing company in Ireland that stored components for

computer manufacturers; also trained new permanent technical writer - Walsh

Western Corp.

Experience documenting software processes based on the IBM AS-400 system

Completed numerous contracts documenting computer software and hardware in

various companies in Britain

EDUCATION

Bachelor of Arts, German Language, Brigham Young University, Provo, Utah

Diploma in Software Documentation, Gloucester College of Arts and

Technology, Cheltenham, England

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