Project Manager Management

PATRICK T. CAMPBELL, PMP

ISO ****:**** Lead Auditor, CMMi Assessor; Baldrige Assessor

Laurel, Maryland

301-***-**** ( *********@****.***

Executive: PMO, Software Operations, Quality Assurance

Results-driven, top-performing executive with hands-on project management,

operations management, performance analysis, risk assessment, and system

design skills used to enhance the performance and growth of multi-million

dollar corporations with Fortune 100 clients. Straightforward communicator

proficient in distilling complex, highly technical jargon into plain

language understandable by diverse audiences. Experienced personnel manager

equipped to direct teams of up to 125 people. Quality-focused leader

committed to continuous process improvement. Spurred the achievement of the

IS0 9001-2000 Certification, CMMi Level III and Maryland State Baldrige

Quality Award. Certified Project Management Professional.

Full Lifecycle Project Management ( Risk Assessment, Management ( Systems

Architecture ( Process Definition

Business Process, System Design Implementation, Improvement ( UML ( Best

Practices ( QA Testing ( Client Relations Business Process Automation (

Team Building ( Group Facilitation ( Performance Analysis, Improvement

Strategy Technical Presentations ( Staff Management ( Organizational

Development ( Technical Project Lead ( Technical Project Manager (

Development Manager ( Director

EDUCATION

Bachelor of Science in Computer Science, Strayer University, Washington, DC

Masters of Business Administration (Information Management Systems), John

Hopkins University, Maryland

PROFESSIONAL DEVELOPMENT/AWARD

Project Management Institute - PMP ( ISO 9001-2000 Certified Lead Auditor

CMMi Assessor ( Baldrige Quality Standard Auditor ( Innovation and

Excellence Award (Vecna, 2008)

PROFESSIONAL EXPERIENCE

Words and Numbers, Baltimore, Maryland ( 2009-Present

Executive Director, Project Management/IT Services

Provide oversight and direction to the practice of Project Management

across the organization. work with the team to define best practices,

refine processes to ensure efficient and effective delivery of our

solutions, and identify opportunities for improvement. Provide executive-

level support and oversight to both the Project Management Production teams

and IT Services.

ACCOMPLISHMENTS:

. Built Project Team and Project Management Office from the ground up.

. Introduced innovative project management framework (leveraging MSSQL,

SharePoint and Project Server) with customized web parts for the

vertical market. Framework increased visibility and efficiency

through the operations of the organization. The framework became

productized as WNFlow and evolved into a service offering for clients

adding, annuity revenue stream to business

. Streamlined workflow process throughout organization including

Business Development, Content Delivery and Production - using

SharePoint and InfoPath to automate processes.

. Designed and managed software development of web based Freelancer

Database/Portal to manage the 1800 Freelancers that the organization

interacts with. Site provides method for Freelancers to register with

the organization and submit pricing for opportunities on company on

contracts.

. Manage staff of 15 (Production and Project Management)

PATRICK T. CAMPBELL, PMP ( Page 2 ( *********@****.***

Vecna Technology, Greenbelt, Maryland ( 2003-2009

Company specializing in high-technology project management and consulting.

Director of Operations/Senior Project Manager

Drive the execution of $11M+ in wide-ranging Enterprise Architecture

projects using proven best practices and standards. Orchestrate service

delivery and contract execution, deftly managing the requirements of

internal and external stakeholders. Meet project milestones and manage

client dependencies. Perform strategic planning and systems analysis as

required. Solicit and review client feedback. Employ value analysis

methodologies to gauge performance both per project and portfolio.

Spearhead the achievement of the CMMI Level 3 Rating.

Project Achievements:

. QCPATHFINDER

. Managed organization which integrated the QCPathfinder product into

the RackSpace hosted environment for 42 hospitals in first year of

program (2008). Fueled the transmission of near real-time messages

comprised of such hospital data as patient admissions, discharges and

transfers (ADT), microbiology test results and pharmacy drug orders

via HL7 and flat files into the application environment. Completed

the project at 12% under the operating budget.

. Assembled the integration, client support, quality assurance, and

technical solution teams.

. Originated a run book outlining the details, processes, checklists,

and support documentation governing the operational system. Optimized

the operational system through ongoing evaluations.

. Managed a department of 45 staff members (Engineers, Technical

Support, Clinical Analysts and Project Managers)

. maryland departartment of transportation (Mtrack project):

. Cut bi-weekly payroll processing from 720 to 80 hours after installing

the mTrack automated time entry system within the 7 agencies of the

Maryland Department of Transportation within the 14-month deadline.

. Minimized training time and user acceptance by the 8500 employee end

users by duplicating the paper time card within system user interface,

thereby decreasing system acceptance time and training time

throughout installed user base.

. Managed the competing and complex requirements of the 7 agencies,

working around 4 accounting systems and charge code methods.

. Plummeted the number of payroll modifications (edits) from 1200 to

<20 per pay period.

. System passed internal audits by the State Audit by Department of

Budget and Management as well as a Legislative Audit by the State of

Maryland.

. Massachusetts Connector Authority (Commonwealth Connector Premium

Billing)

. Directed the installation of a monthly billing solution powered by

Vecna's GoalMind ERP platform in fulfillment of the Massachusetts

Universal Healthcare mandate.

. Maximized expertise with EDI, XML, and database structures to

originate, execute, and perform end-to-end system testing.

. Facilitated the monthly full lifecycle billing of 170K residents

automated interfaces to state health records systems, print

warehousing services to print invoices and notices, and financial

institutions for payment reconciliation and posting to member

accounts.

. Right-sized the project to meet the client's strict 60-day deadline on

an implementation typically requiring 6 months to complete. Performed

QA testing to ensure viability of vital financial transactions within

timeline. Executed non-crucial applications enhancements after initial

implementation deadline.

ADDITIONAL WORK HISTORY (Full details upon request)

Digex, Beltsville, Maryland ( 2000-2003

Senior Technical Manager: Tripled revenue by delivering such services as

Akamai implementations, performance testing and analysis, and advanced

application tuning to such clients as L'Oreal, Ford, Mars, and Novartis.

Achieved ISO 9001:2000 certification in 8 months, realizing zero non-

conformities over the following two years. Slashed delivery times by 150%

by standardizing performance testing, capturing repeat business from key

customers.

PATRICK T. CAMPBELL, PMP ( Page 3 ( *********@****.***

Paragon Computer Services ( Ellicott City, Maryland ( 1999-2000

Project Manager/Senior Certified Engineer: Performed comprehensive

project management functions, encompassing client needs identification,

planning, execution, analysis, and quality control. Engineered Internet-

driven databases, collaborating with telecom vendors to provision ISDN,

DSL, T-1, DS3, AND OC3 lines.

PITAGORA, INC., Valley Stream, New York ( 1998-1999

Managing Partner: Directed daily operations, from contract procurement

and negotiation to client and vendor management. Acted as technical

consultant on network and project management initiatives.

Note: Additional work history includes Manager of Network Services for

McGladrey and Pullen and Chief Technical Instructor for TechTeach

International. Full details upon request.

TECHNICAL SKILLS

. Expert: CMMi (Assessor) ( ISO 9001:2000 ( (Lead Auditor certificate) (

Microsoft Windows 2000/2003 Server Malcolm Baldrige Criteria (trained

examiner) ( Microsoft Office 2007 (Including Project and Visio)

Microsoft Project 2007 ( Microsoft Project Server ( Microsoft SharePoint

(MOSS 2007) ( Microsoft SQL 2000/2003 ( Mirth (HL7 Messaging Integration

Engine) ( JIRA

. Experienced: Linux (Redhat, CentOS) ( Microsoft SharePoint Designer (

Clarify ( Mercury QTP 9

Kintana (Business Automation Engine) ( Mercury LoadRunner ( Metilinx

( Microsoft Exchange Server

Sanctum AppScan ( Rational Clearquest ( Rational Rose

. Industry Knowledge: HL7 ( Akamai Freeflow and EdgeSuite ( BEA Weblogic (

BigIP (F5) ( BroadVision

Cisco Intelligent Director ( Guass Interactive ( Interwoven Teamsite

( Java/J2EE ( Oracle 10g/11i

Peoplesoft ( PerformaSure (Sitraka) ( Unix Administration

PUBLICATIONS/SPEECHES

. Co-Author, Mastering Windows NT Workstation 4.0

. Networking the Small Office (Sybex, 1996)

. General Session Speaker: GovCom, Help Desk Institute, Digital Wizards

Conference

Contact this candidate