Customer Service Manager

Kirk Wills

* ***** **.

Belleville, IL *****

636-***-**** ********@*******.***

SYSTEMS / NETWORKING TECHNICIAN

I have a broad technical background including high-quality performance in

System / Networking Installation, Configurations, Upgrades. Strengths

employers appreciate are my successful approach to solving challenges, self-

starter initiative, and outstanding interpersonal skills. I would be a

wonderful asset to your company.

SKILLS AND ABILITIES:

(Troubleshooting systems/networks

(Repair components

(Microsoft windows- based platforms

(Protocols and services

(Upgrading networks

(Server installations

(Preventative maintenance

on networks

(Installing software / operating

systems

(Active Directory

(Systems Security

CERTIFICATION SUMMARY:

CompTIA

A+: Certified in performing tasks in installation, configuration,

diagnosing, preventative maintenance, and basic networking; including

security, safety and environmental issues along with human relations

CompTIA

Network+: Certified in installing, upgrading, and troubleshooting network

hardware; knowledge of functions and features and their

components

PROFESSIONAL EXPERIENCE

January 09-Present Electro Savings Credit Union

Maryland Heights, Missouri

COMPUTER OPERATOR I:

Troubleshoot computer systems; Installation of PC's, Servers, Networks;

Work with or support of Windows Server 2000/2003, XP Professional, Windows

7, Active Directory, Dreamweaver, Photoshop, Remote Desktop, FTP, Office,

May 06- June 08 Dobbs Tire and Auto Chesterfield,

Missouri

TIRE TECHNICIAN/ SHIFT MANAGER:

Customer service; tire service; oil changes; replaced engine components

EDUCATION:

May 2007- Sept 2008

Tech Skills

Creve Coeur, MO

January 07-May 08

Lewis & Clark Community College Godfrey, IL

August 05-December 07

Principia College

Elsah, IL

REFERENCES

Available upon request

Contact this candidate