Quality Assurance Customer Service

Skill Sets and Accomplishments

MOTIVATED MBA WITH STRONG INTEREST IN INTERNATIONAL BUSINESS . SPEAK, READ,

AND WRITE; ARABIC, FRENCH, AND ENGLISH . ACCOMPLISHED DIVERSITY SKILL SETS

. CREATIVE, DISCIPLINED, FOCUSED AND HIGH-ENERGY . REPUTATION FOR UNIQUE

MIX OF RIGOROUS ANALYTICS AND INTUITIVE CREATIVITY . SUCCESSFUL RESULTS IN

CROSS CULTURAL ENVIRONMENTS

Professional Experience

Phonzz.com, Cincinnati OH

09/2009 - Present

Business Operation Manager. Oversee overall financial management, planning,

systems, and controls. Manage and increase the effectiveness and efficiency

of the business operations including but not limited to HR and Finance.

Oversee monthly and quarterly assessments and forecasts of organization's

financial performance against budget, financial and operational goals.

Managing day to day processing of accounts receivable and payable.

International

Business Center, Northern Kentucky University

08/2008 - 08/2009 Outreach Coordinator. Provided research support and

assistance for International Marketing and business planning. Collected and

analyzed data for actual and potential clients. Administered surveys and

conducted interviews, prepared reports, and administered assessments as

needed. Researched potential growth and expansion of client's operations

Forest

Pharmaceutical, Cincinnati OH

01/2007 - 07/2007 Quality Assurance Inspector.

Maintained quality assurance operations through efficient application of

policies and procedures. Ensured operation of equipment through innovative

preventive maintenance. Investigated and resolved complicated customer

complaints. Hilton Hotel Corporation,

Cincinnati OH 07/2006 -

12/2006 Guest relations and customer service satisfaction trainee.

Coordinated guests' reservations and trip planning. Supervised credit card

and cash payments from guests.

Northern Kentucky University, Highland Heights KY

01/2003 - 05/2007 Networking Specialist. Performed online job submissions

and monitored the Alpha system and SAP as needed. Handled input/output

media for Operations. Configured system issues and notified appropriate

personnel if necessary. Provided support for network hardware and software.

Processed payroll trials for students, staff, and faculty.

Northern Kentucky

University, Highland Heights KY 08/2002 - 12/2002 French

Tutor. Counseled French language students in grammar and culture.

Education

MBA International Business 2009 - Northern Kentucky University, Highland

Heights KY

Bachelor of Science, Management, (Minor in Business Administration) -

Northern Kentucky University, Highland Heights KY

Activities and Honors

International Students Leader, Northern Kentucky University

2006

Recruited and counseled foreign students to attend NKU

Secretary, International Student Union, Northern Kentucky University

2004-2005

Staff Assistant, International Business Center, College of Business

2007-2008

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