Software Technical Support

J ean Marc Larosiliere

*** ******** *** ********, ** 60084 847-***-**** ***************@*****.***

OBJECTIVE

To obtain a position in the area of Technical Support or a related field.

Education

Eastwest University,Chicago, IL Major: Computer Science (Current)

Cisco Certified Network Associate

Microsoft Office User Specialist Certification

Taylor Business Institute, Chicago, IL Diploma: Computer Repair/Networking

A+ Certification

SKILLS

• Software Installation (Microsoft Windows 95 Windows 7,Office 98 2010 Mac OS 6.0

10.5)

• Proprietary Software(Case CATalyst, CATalyst VP, CATalyst BCS, CaseViewNet)

• Hardware Upgrades (Memory, CPUs’, Hard Drive, Motherboards, CD Roms)

• Programming language ( Visual Basic, C++, JAVA)

• Web Application (Dreamweaver, Flash, FrontPage, HTML)

• Graphics (Photosuite, Paint Shop, Adobe Photoshop, Easy CD & DVD Creator)

• Database (Access, Excel,SQL)

• Remote Support Application ( GoToAsssist,, Windows Remote Desktop,

PCAnywhere, LogMeIn)

• Ticketing Programs(Microsoft Dynamics NAV, Desktop, MSN, Heat)

• Basic Networking

Work Experience

Stenograph, Elmhurst, IL Technical Support Rep. 03/04 Present

Worked independently on Nights and Weekends providing sole tehcnical support for the largest

Court Reporting Software Company

Provided 1st to 3rd level Application/Help Desk support

Configured routers for home networks

Assisted in managing 20+ employees

Beta tested new software and hardware

Review software and hardware documentation

Handled escalated client support calls

Composed various technical documentation for customer and department use

Analyzed customer disk, hardware, software to resolve ongoing technical issues

Performed maintenance on computers for company personnel

Advised other representatives on resolving customer issues

Assisted in the deployment of all Hardware and Software update for the Court Reporting schools

Installed various hardware devices on a Windows/Mac base system

Provided training on a one on one/group settings for new workers

Used Gotoassist to resolve customer issues and conduct Webinar sessions

References Available upon request

Contact this candidate