Engineer Management
Resume:
Tim Custodio
Fairburn, GA 30213
Profile of Experience
•
Software: Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook. Lotus
•
Notes, Windows XP, IBM sametime, Spark
Knowledge of PC setup and installation, Dell, HP, IBM
•
Experienced in Windows 2003 Server, Windows XP, AIX
•
NT Backup programs: BrightStor, ARC serve, Netbackup, Exec view
•
Desktop Support: Windows XP, Lotus Notes, Office 2007, Dell, IBM, HP.
•
Monitoring Tools: Autosys, Tivoli TSM, HP Openview, BMC, Foglight
•
•
•
Professional Experience
•
•
Takes ownership of client issues, ensuring appropriate parties are engaged for timely
•
resolution
Make sure customers acknowledges quickly to those needs with a specific action
•
Makes frequent positive decisions when asked by my Management
Understands and communicates the need for working and conducting business in a team
•
environment
Supports team members during high-pressure or frustrating situations.
•
Contributes to team efforts, encourages others to participate in new tasks.
•
Understands what it is to be a leader.
•
•
•
S1 Corporation, Atlanta 2007-Present
Tim Custodio
1140 Buckingham Terrace
Fairburn, GA 30213
System Administrator
Implementation and Administration
•
Windows 2003 and 2008 Server
•
Virtualization with Hyper-V
•
Cluster 2005 Setup using Failover Cluster Services.
•
EMC Storage
•
Creating production and pre-prod servers with 2008 R2 Hyper-V
•
BMC, Foglight Monitoring
•
Ensure changes are in accordance with appropriate operating procedures.
•
Utilize standard corporate tools to record changes, service requests, and problem activities for
•
tracking purposes
Coordinate hardware and software installations and upgrades to ensure work is performed in
•
accordance with company policy.
WSUS
•
Familiarity with Intel-compatible hardware
•
Ability to maintain a reliable and methodical approach to support and documentation
•
Solid understanding of networking fundamentals and security
•
Ability to learn new material quickly
•
Applying patches and updates to servers, responding to drops in server performance, and
•
resolving hardware issues
Windows 2003 Active Directory
•
Work on an on-call rotation
•
Creating new domains to the network
•
Cable management
•
Independent worker and self-starter
•
Tim Custodio
1140 Buckingham Terrace
Fairburn, GA 30213
Open and perform change controls
•
Configure V-Lan Settings for Blade and standalone servers
•
Involved in all aspects of the project life cycle, from the initial kickoff through the requirements
•
analysis, design and implementation
Performs incident resolution, problem determination and root cause analysis in accordance
•
with SLA.
Good working knowledge of networking functions (i.e. function of TCP/IP, SNMP,), sub netting
•
and routing
Rack and Stack
•
Create new users in active directory
•
Adding persistent routes
•
Adding servers to a Domain
•
Install Anti-Virus Client and Agent
•
Building IBM X-series servers
•
Maintaining and supporting Windows Servers 24/7
•
Ensured that projects are delivered on time and meet quality expectations
•
Build/rack/configure new servers
•
Installing/Upgrading hardware/software Releases
•
Troubleshooting hardware/software/network problems
•
Troubleshoot and manage backup server issues
•
Work proactively in identifying and consolidating critical infrastructure information in an
•
accurate and efficient manner
Hewlett-Packard, Atlanta 2006-2007
Data Center Technician (Server Build)
Tim Custodio
1140 Buckingham Terrace
Fairburn, GA 30213
Traveled from Atlanta Ga. to Houston TX. To cross-train new members of the Server Build Team
•
on data center standards.
Build rack mountable servers-Power Edge, Proliant, server
•
Build Cat5 network cable: straight through, crossover and gigabit
•
Build, assemble, upgrade, and configure server hardware to include Operating System
•
installation, rack preparation and network configuration
Install Hubs, KVM monitors.
•
Spec server hardware to meet requirements as outlined by customer needs
•
Installed over 500 HP racks.
•
Configuration builds, racking, stacking and network cablings of all Data Center equipment
•
Physical access Cable management
•
Worked directly with site Manager.
•
Point of contact for HP for any issues
•
Rack and install HP Unix Itanium/PA Risc hardware, connect
•
J.P. Morgan Chase & Co. New York, NY 2000-2006
•
Data Center Supervisor / Engineer
Functioned as Lead Operator supporting 24/7 data center Operations.
•
Manage over 18 full time employees.
•
Point of contact for 3 Shifts for any severity issues
•
Staff realignment /reorganization – including work schedules changes
•
Administer staff development/performance evaluations
•
Opsware to install patches on servers remotely.
•
Used Opsware to test patches
•
Tim Custodio
1140 Buckingham Terrace
Fairburn, GA 30213
Part of the server build team, Build Server for JPMorganChase, Servers included, IBM, Dell,
•
HP.
Install and configure servers using a build CD
•
Manage backup media to/from off-site vendor for disaster recovery needs
•
Responsible for providing support of disaster recovery test environment
•
Configuration builds, racking, stacking and network cablings of all Data Center equipment
•
Responsible for On-site Operations Management for over 8000 AIX, Solaris and Windows
•
servers and all Cisco network components in (2) locations in the downtown New York area and
Dallas.
Server racks/stacks, server relocations, server reboots. Tape handling for backups & restores.
•
Physical access to the Data Centers, tape handling for backups & restores, facilities
•
management, Installation of patches, Change Management and data integrity
Provided effective production support including accurate problem identification, ticket
•
documentation, and customer/vendor dialogue.
Trouble shoot issues with IBM techs on large production IBM Silo’s
•
Worked with the Production Support teams to schedule workload and manage system
•
resources for both hardware and software
Incremental & Full backups on Daily, Weekly and Monthly basis. The backups are taken on
•
Backup Exec & Arc Serve on more than 157 Servers. These servers are of NetWare’s,
Windows NT 4.0, Lotus Notes, and UNIX. Perform system restores for the legal dept
Decommissioned over 1000 servers.
•
Perform day-to-day monitoring, issue identification, evaluation, troubleshooting, and resolution
•
of first and second level production support for over 150 applications
Hardware/ Network Support and Computer Operations. This Data Center was a 24/7
•
environment that supported over 150 applications.
Maintained processes and schedules to periodically check all systems within the data center.
•
International Business Machines (IBM), New York, NY 2003– 2004
Tim Custodio
1140 Buckingham Terrace
Fairburn, GA 30213
IBM Global Services – Team lead
• Performing startup/shutdown procedures, hardware troubleshooting, system monitoring,
job scheduling, media handling, output handling, Field Engineer management, and
problem escalations.
• Monitor and react to all system interruptions in a timely manner and effectively manage the
operation of all systems within the Data Center
• Maintained an environmental monitoring system complete with appropriate alarms/alerts
via Tivoli.
• On call 24/7 and Weekends for all Severity issues.
• Manage all hardware installation/de-installation, including – Rack/Stack.
• Assist with rack solutions and cable management.
• Acted as technical support for users.
• Opened trouble tickets, worked with clients to trouble shoot problems.
• Troubleshoots and resolves tactical issues; resolve daily tickets. Make sure all tickets are
handled in a timely manner
• Responsible for all daily operational procedures for day and night shifts
• IBM series and AS400 Server Operations & Support
• Enterprise Management Tools used included: (HP/Open view, CA/Unicenter,
Peregrine/Service Center, Netcool, Autosys, Tivoli)
• Reviewed Operations Procedures Run books, perform Tivoli test with users and Project
managers
New York City College of Technology, 1998-2000
CUNY, Brooklyn, NY,
• Computer Information Systems Technology
Contact this candidate