Quality Assurance Management
Resume:
Raani [pic]
************@*****.***
Professional Summary:
. 6+years of diverse experience in the field of Information
Technology with emphasis on Quality Assurance, Quality Control
and Software Testing
. Extensive knowledge of all stages of the Software Development
life cycle (SDLC), Software Testing Life Cycle (STLC), QA
methodologies and processes
. Experience in Black Box testing, Functional Testing, System
testing, Integration testing, Regression testing, Data Driven
testing, Back End and Front End testing and User Acceptance
testing
. Experience in testing Client/Server (2-Tier), Multi-Tier, Web
Based applications, Financial, Health care, Telecom applications
and commercial Stand-Alone applications.
. Expertise in writing Test Plans, defining Test Cases, developing
and maintaining Test Scripts, analyzing the Test results of
scripts.
. Expertise in creating the test suite to perform regression
testing across various releases and build.
. Proficient in using Mercury provided automated testing tools
such as Win Runner, Quick Test Pro, Quality Center
. Expertise in creation of Scripts and Scenarios, Run tests with
process and multithreaded environments, analyzed and generated
performance test reports
. Expertise in Manual and Automated Correlations to Parameterize
Dynamically changing Parameters
. Expertise in gathering Performance metrics such as Connection
Pools, JVM Heap and Garbage Collection in WebLogic and WebSphere
during test execution
. Proficient in using bug-tracking tools and the regression
testing of defects identified in the testing process
. Experience in Installing, Configuration and Administering
Mercury Automated testing tools
. Strong skills in testing backend SQL Queries on Oracle and SQL
Server
. Expertise in PL/SQL development, writing packages, stored
procedures, Functions
. Accountable for timely and quality deliverables during the transition
and operational phases of the engagement.
. Thorough knowledge of the Software Engineering Institutes (SEI)
Capability Maturity Model Integrated (CMMI); ISO-9001:2000
. Enforce quality standards and procedures of the testing principles and
practices through out the project.
. Facilitate lessons learned sessions, analyze findings and propose
improvements.
. Maintain high motivation levels and positive dynamics in the team and
champion a continuous improvement approach.
. Excellent communication and interpersonal skills while dealing
with business community, end users and developers to discuss
user requirements and functional specifications.
Certifications:
Certified Software Quality Assurance (CSQA) from Quality Assurance
Institute (QAI)
Skill Summary:
Testing Tools QTP 9.0, 8.0/6.5, Rational Performance Tester, Selenium,
Jmeter, Test Complete
Bug Tracking Tools Quality Center 9.0/8.1/7.2, Test Director 8.0/7.6/7.2,
Clear Quest 2002.05.00, BugZilla, Jira
Operating Systems Unix, Red Hat Linux, Solaris 8, Windows NT/2000/2003 &
Windows 7
Languages C, C++, Java, J2EE
Servers Apache, Tomcat, Weblogic, Websphere
Web Technologies HTML, DHTML, Java Script, Servlets, JSP
Database Technologies Oracle 9i/10g, MS-SQL Server, MySQL4.x/5.x
Configuration Visual SourceSafe, Rational Clear Case
Management
Documentation Tools MS-Word, MS-PowerPoint, MS-Excel
Quality Systems CMMI, CMM, ISO
Functional / Domain Broker, Insurance, Health Care and Pharmaceutical,
Experience Banking, Telecommunication
Others MS Project
Professional Experience:
Applied Systems Inc, Chicago, IL
Mar 2008 - till date
Senior QA Analyst
Applied Systems, Inc. develops, sells and supports health insurance
agency and broker management systems and provides services for
accounting, customer, policy, claims management, and all related
broker functions. More than 129,000 users in 11,000 brokerages of
every size and complexity level use Applied Systems technology and
services. The company leads the industry in broker-carrier real-time
and batch communication solutions. Applied Systems automates insurance
transactions at every distribution level from consumer through
carrier, providing technical support and professional services to
maximize customers' return on investment.
Running an insurance agency is risky business and EPIC is an agency
management system which helps agencies reduce the risks inherent in running
their operations. It helps them sell more and write better business and at
the same time cut costs. It is a system that perfectly suits for handling
both personal lines and/or commercial lines business. All the information
related to clients, policies, attachments, notes or activities, process an
attachment or record a claim, the difference between policies from
different carriers at a glance, coverage's and limits, customized reports
etc are all in one system.
Responsibilities:
o Responsible for all software quality assurance activities, including
test plan engineering, test case generation, automated & manual test
execution, hardware configuration, client configuration, usability
analysis, problem reporting, and documentation analysis.
o Assisting the teams in designing and ensuring overall integrity of the
testing strategy.
o Worked with appropriate business and technology leads to determine the
acceptable range for test results and performance.
o Designed, developed and implemented test plans, scripts, and tools
using the detailed business requirements document provided by the
business analysts.
o Worked with business and technology leads to identify the appropriate
data for testing, and prepare that data for the test cases.
o Assisted Application Developers and technical support staff in
identifying and resolving problems.
o Facilitated resolution and communication of cross-
application/organization architectural issues and decisions.
o Assessing and revising test sequence and scope based upon test
results/changes in product design.
o Coordination of component, system and documentation testing with the
appropriate technical groups and Release Management.
o Documentation of test procedures and findings.
o Reconcile test results from different tests and different groups.
o Assessed readiness and deviation of product/project performance based
upon test results and product specifications.
o Performed the tests in both the QA and contingency/backup
environments.
o Contribution to test planning, test preparation and scripting, and
test execution according to defined best practices, standards and
procedures.
o Data preparation to cover various scenarios and wrote SQL queries to
verify the database updates, inserts and deletion of the records
o Interaction regularly with peers and management regarding test related
topics including the coordination of test related initiatives with QA
leads, Project Managers, Development Managers, and other QA Core team
members.
o Participation in all phases of the IT Project Delivery Framework,
including review of complex business and functional requirements.
o Risk Assessment to quality service based upon results of verification
and validation.
o Adherence to established test standards and procedures established in
the organization.
Environment: Quick Test Professional, Quality Center, VB Script,
VB.Net, XML, HTML, SQL Analyzer, Oracle 8i/9i, Windows NT and Windows
7, MS Office Suite
Arthur J. Gallagher & Co, Chicago, IL
Jan 2007 - Feb2008
Senior QA Engineer
Arthur J. Gallagher & Co., one of the world's largest insurance brokerage
and risk management services firms, provides a full range of retail and
wholesale property/casualty (P/C) brokerage and alternative risk transfer
services globally, as well as employee benefit brokerage, consulting and
actuarial services. Gallagher also offers claims and information
management, risk control consulting and appraisal services to clients
around the world.
Responsibilities:
o Development of Test plan, Test Scenarios and Test scripts for manual,
automation and performance testing of the various applications
o Interaction with Business Analysts on regular basis to understand the
Business Requirements
o Study of High Level Design documents, Flow charts and Screen shots to
interact with Business Analysts, Technical Lead and Lead Developers to
clarify issues upon business requirements
o Developed various Scenarios and Requirements Traceability Matrix from
Functional requirements
o Participation in various Design Review meetings with various teams
involved in the project
o Participation in various Use case Review meetings with Business
Analysts, Technical Lead, Lead Developer and Team Lead
o Involved in various sign off meetings with the Business Analysts,
Technical Lead, Lead Developer and Team Lead
o Developed and executed manual test scripts using test plan and test
lab sections of Test Director for System, Integration and Regression
testing of the application
o Defect reporting, participation in bug triage meetings with developers
to validate the severity of the bugs and reported the status of the
defects in the daily and weekly status meetings
o Prepared the data to cover various scenarios and wrote SQL queries to
verify the database updates, inserts and deletion of the records
o Developed and executed test scripts for Automated testing of the
application using QuickTestPro
o Developed test scripts for Data Migration testing and Regression
testing using QuickTestPro
o Developed user defined function libraries using VBScript to facilitate
the Automated process of testing
o Facilitate lessons learned sessions, analyze findings and propose
improvements.
o Maintained the Source Code Version Control using Visual Source Safe.
o Involved in knowledge transfer of the applications under test.
o Developed the Test Results documentation which aimed at suggestions to
improve the performance of the application.
Environment: QuickTestPro, Quality Center, Apache 2.0, Weblogic 8.1 SP4,
Oracle 9i, Verity Servers 5.5, Epiphany IA Servers 6.4, JDA (AS 400), DB2,
Red hat Linux 3.0, Sun Solaris 2.8, Windows server 2003, Windows 2000 and
TOAD 8.5
GSICommerce, King of Prussia, PA
Jul 2005 - Dec2006
QA Engineer
GSICommerce is a leading provider of e-commerce solutions and they enable
retailers, branded manufacturers, entertainment companies and professional
sports organizations to operate e-commerce businesses. Worked on various
projects at GSI which include Epiphany IA Upgrade, ZALES, Radioshack, GNC
and LNT Gift Registry
Receivables EdgeSM is a Web presentment application that combines advanced
image and data capture technology with the power of the Internet to deliver
a consolidated and timely view of electronic and paper remittance images
and related data directly to the client desktop. Clients access the server
via the Internet, using a standard Web browser. Lockbox images are
available within approximately a half hour after lockbox processing is
completed; electronic payments are available on a scheduled basis.
Responsibilities:
o Study High Level Design documents and flow charts and interacted with
Business Analysts and Functional Managers to clarify issues upon
business requirements
o Developed test requirements by decomposing the functional requirements
and interacted with end-users, Business Analysts and Developers
o Involved in various sign off meetings with the Lead Developers,
Business Analysts, Managers and Team Leads
o Responsible for preparing the test data for the various test scenarios
o Developed the Test plan and test scripts for manual and automation
testing
o Worked closely with the Business Analysts to understand the Business
Requirements
o Developed and executed manual tests using Test Director for System
testing and Integration testing of the application
o Responsible for giving the status of the defects in the daily status
meetings
o Participated in bug triage meetings with developers to validate the
severity of the bugs and responsible for tracking of the bug life
cycle using Test Director
o Wrote SQL scripts to verify the database updates like insertion and
deletion of the records
o Compared actual Vs expected test results, discussed the defects in
defect meeting with development team and Business Analysts
o Automated the web-based and client server application's using
QuickTestPro
o Maintained the QTP automation scripts for enhancement and
modifications for future releases
o Overlayed various graphs to measure the system performance, analyzed
the reports by interacting with various administrators
o Involved in knowledge transfer of the application
o Developed the Test Results document which aimed at suggestions to
improve the performance of the application
Environment: LoadRunner 8.0, TestDirector 8.0, QuickTestPro, Apache 2.0,
Weblogic 8.1 SP4, Oracle 9i, Verity Servers 5.5, Epiphany IA Servers 6.4,
JDA (AS 400), DB2, Red hat Linux 3.0, Sun Solaris 2.8, Windows server 2003,
Windows 2000 and TOAD 8.5
Blockbuster, Dallas, Texas
Jun 2004 - Jun 2005
QA Analyst
Blockbuster Inc. is one of the world's leading providers of videos, DVDs
and video games. Blockbuster has grown from a single video rental store to
more than 8,500 stores throughout the United States. It is one of the
strongest entertainment brands in the world.
CANADA Merchandise Management Solution (CMMS) is a solution developed by
Blockbuster to enable transfer of product from Vendors to Distribution
Centre (DC) and then From DC to Stores. It generates Purchase Orders (POs)
for Vendors to DC, Transfer Requests (TRs) for DC and Receiving stores. POs
and TRs are generated in CMMS. EDI is used for any transfer or Receipts of
Information
Responsibilities:
o Review the Business Requirement and Technical Specification documents
o Involved in creating Test Plans, Test Cases and Test Scripts by using
TestDirector
o Automated the web-based version of the application using QuickTestPro
o Maintained the QTP automation scripts for enhancement and
modifications with the product for future releases
o Worked for multiple releases on different environments at the same
time
o Generating, Analyzing and interpreting the reports after the
performance test execution
o Identified key metrics and reported to management
o Maintained Defect Reports using Test Director Defect Tracker
o Involved in decision making with development, design, and management
teams
Environment: Quick Test Pro, Test Director 8.0, VB 6.0, Oracle 8.0, TOAD
and UNIX
Indus Research And Development, India
Oct 2003 - Apr 2004
Software Engineer
Indus RAD is a leading provider of innovative technology solutions that
helps to visualize, design and build advanced solutions for
Telecommunications and Control Systems with technical innovation and
expertise, which form the foundation of IndusRAD's comprehensive portfolio
of solutions. IndusRAD combines emerging technologies and innovation,
creativity and expertise to bring value to the solutions we offer and help
our customers address their needy areas.
Project Information Management System (PIMS) is a sub system of the Office
Online Management System. PIMS is envisaged to be developed as an
information management system for both project and process management. It
captures both the Planned and Real-Time information pertaining to various
projects and tracks the project on continuous basis. The system is
envisaged to possess the capabilities of report generation both at Project
and Organizational (Process) level.
Responsibilities:
o Involved in design, development and testing and documentation
o Writing Java Beans for Java Server Pages
o Developing the Web client using JSP, Servlets, HTML, and JavaScript
o Involved in preparation of Class Diagrams, Sequence Diagrams
o Writing queries in SQL
o Accessing Database using JDBC
o Involved in writing the test cases from the existing use cases
o Involved in execution of the test cases
o Involved in the preparation of bug summary reports
o Maintained the Source Code Version Control using Visual Source Safe
and Clear case
o Involved in training the employees of various levels
o Involved in the entire documentation of PIMS intranet
Environment: Java, JSP, JDBC, JavaScript, HTML, SQL Server, Apache, Tomcat
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