Project Manager Management

Dear Sir:

I am seeking a position of responsibility, progressive and dynamic in

nature and performing financial, IT functions, project management,

planning, administration and control of systems and processes.

I was the Head for Broadband Service Management of Globe Telecom in

the Philippines for 2 years. I was responsible for the end-to-end service

and customer management of the Company's Broadband business including

implementing systems and procedures to optimize revenue and lower expenses.

Previously, I was the Head of Billing & Settlements for 10 years, also

with Globe Telecom.

I am a Certified Public Accountant, a project manager and an IT

professional with 20+ years experience.

Attached is my resume for your perusal.

I look forward to speak with you in person to discuss my

qualifications. Please feel free to call me at 551-***-****.

Sincerely,

Filoteo S. Villamayor III

*****@****************.***

FILOTEO S. VILLAMAYOR III

17 Lee Ct., Jersey City, NJ 07305

Voice: 551-***-****

*****@****************.***

Job Objective

An Executive position of responsibility, progressive and dynamic in

nature and performing financial, IT functions, billing operations, project

management, planning, administration and control of the company's systems

and processes.

Qualifications

Certified Public Accountant and up until April 2009, was the Head of

Broadband Service Management of Globe Telecom. Responsible for the end-to-

end service and customer management of the broadband business.

Previously the Head of Billing & Settlements for Globe Telecom for 10

years. As Head of Billing, responsible for the retail and wholesale

(settlement) billing of Globe Telecom.

Globe Telecom is the #2 wireless, broadband and landline telephone

company in the Philippines and is jointly owned by Singapore Telecom and

Ayala Corporation. Globe Telecom provides domestic, international, mobile

telephone and broadband services. Presently, Globe Telecom has

approximately 25M mobile subscribers and 600K broadband and landline

subscribers.

2-years experience as Head for Broadband Service Management and 10-

years experience as Billing Head for Globe Telecom and with more than 20

years of experience in Telecommunications and Information Technology.

Major achievements includes:

1) Implemented in 2007 a new customer care and billing system for broadband

service;

2) Implemented in 2007 and 2008 various OSS (AxiOSS/Axiom) and process

improvement and automation for the broadband business;

3) Implemented in 2005 voice (Inopac/Basset) and content settlement (In-

Bill/Argent) systems for Globe Telecom;

4) Implemented in 2001-2003 several billing systems for both wireless and

wireline;

5) Y2K Test Director and Billing Process Team Head in Globe Telecom;

6) Project Manager in significant number of projects in Globe Telecom;

Employment Summary:

Name of Company Position Date

Globe Telecom Head - Broadband Service 1/1/2007 -

Management 4/23/2009

Globe Telecom Head - Billing & Settlements 6/1/2002 -

12/31/2006

Globe Telecom AVP - Billing 3/1/1998 -

5/31/2002

Globe Telecom Director - Billing 1/2/1997 -

2/29/1998

Major Telecoms Senior Manager - Corporate 11/1/1995 -

Services 12/31/1996

Major Telecoms Senior Manager - MIS 4/1/1995 -

10/31/1995

Philippine Global Manager - MIS Operations 9/21/1988 -

Communications, Inc. 3/31/1995

(Philcom)

Sycip, Gorres, Velayo & Audit Staff II - Field in 11/4/1985 -

Co. Charge 9/20/1988

(SGV)

Philippine Airlines, Inc Accounts Assistant 8/26/1985 -

11/3/1985

(PAL)

Details of Work Experience

Globe Telecom, Inc.

5/F Globe Telecom Plaza Tower 1

Pioneer Corner Madison Street

Mandaluyong City

Philippines

Head - Broadband Service Management January 1, 2007 to April 23,

2009

Details of Position:

Division Head responsible for the maintenance and improvement of end-to-end

processes of customer servicing and operations of the broadband business.

Responsible for the following:

Overall process owner for the broadband business. Develops new processes

for new products and identifies improvement to existing processes and

procedures;

Project Director for process improvement initiatives including automation

and OSS/BSS

Responsible for the Sales flow-through

Responsible for the Repairs flow-through

Responsible for reducing customer problem incidence and contact rates by

monitoring and analyzing root causes of common troubles and implementing

changes to the processes

Head - Billing & Settlements January 2, 1997 to Dec 31, 2006

Details of Position:

Division Head with supervision of the following departments:

Wireless Bill Control Department - Mobile business billing

Wireline Bill Control Department - Wireline business billing

Bill Receipting Department - Centralized payment processing

Bill Quality Management Department - Bill quality and adjustment processing

both wireless and wireline

Bill Distribution Department - Bill printing and distribution both wireless

and wireline

Vis/Min Billing Support Department - Billing support in Visayas and

Mindanao

Billing Project Management Department - Billing projects management for any

product and systems implementation

Carrier Billing & Settlements Department - Voice settlement for foreign and

domestic carriers for voice and SMS and VAS settlement with local content

providers

Responsible for the following billing and settlement functions:

< Wireless Billing of voice, roaming, SMS, VAS, content, data and IDD

services

< Wireline Billing of voice, data, leased line and broadband service

< Content settlements with content partners

< Voice settlements with foreign and domestic carriers

< Roaming settlements with foreign roaming partners

With 8 direct reports and 130 total staff in the Division

Major Telecoms, Inc. (Philcom Corp)

8755 Paseo de Roxas, Makati City, Philippines

Senior Manager - Corporate Services Nov. 1, 1995 to Dec. 31, 1996

Details of Position:

Group Head for the following sections:

Management Information Systems (MIS) section; and

Systems and Quality Assurance section - composed of Systems & Procedures

group and Service Quality Assurance group

Supervises 2 managers, 6 supervisors and 36 personnel in Makati, Cagayan de

Oro and Panabo;

Reporting directly to the President.

Senior Manager - MIS April 1, 1995 to October 31, 1995

Details of Position:

MIS Section head performing operations, planning, administration and

control of the company's information system providing management with

timely and accurate information for quick management action;

Supervises 2 managers, 5 supervisors and 30 MIS personnel in Makati,

Cagayan de Oro and Panabo;

Responsible for the programming, operations and maintenance function of the

company's MIS computer system;

Study, design, establish and maintain the initial computer hardware and

software to be used by the company;

Coordinates with computer vendors and consultants on the study, design,

installation and testing of new computer hardware and software to be used

by the Company;

System Administrator for all shared corporate databases, computer security

and network;

Monitors the computer hardware requirements of MIS and of other users based

on the Company's Strategic Information Plan and latest information

technology trends;

Identifies training requirements of each staff to keep abreast with the

developments in information technology;

Plans for the career path of each staff within the group;

Ensures the controllable costs are maintained within budget; and

Develops, implements and test the Company's Disaster Recovery Plan.

Philippine Global Communications, Inc. Sept. 21, 1988 to March 31, 1995

8755 Paseo de Roxas, Makati City, Philippines

Manager - MIS Operations

Details of Position:

Supervises the work of eight (8) MIS Operations personnel to ensure the

accurate and timely release of reports needed by the Company;

Coordinates with users as to their reporting requirements;

Evaluates the adequacy of system controls periodically;

Responsible for the preparation of approved ad hoc reports needed by

Management using available programming languages such as Clipper and Visual

Basic;

System Administrator for all shared corporate databases, computer security

and network;

Ensures that the MIS computer systems and peripherals are maintained in

good working condition;

Coordinates with computer vendors and consultants on the study, design,

installation and testing of new computer hardware and software to be used

by the Company;

Monitors the computer hardware requirements of MIS and of other users based

on the Company's Strategic Information Plan and latest information

technology trends;

Conducts seminars to users on the operations of new software packages or

new computer applications for implementation;

Identifies training requirements of each staff to keep abreast with the

developments in information technology;

Plans for the career path of each staff within the group;

Ensures the controllable costs are maintained within budget; and

Develops, implements and test the Company's Disaster Recovery Plan.

SyCip, Gorres, Velayo & Co. Nov. 4, 1985 - Sept. 20, 1988

Ayala Avenue, Makati City, Philippines

Audit Staff II - Field-In-Charge

Details of Position:

Reports to the Audit Manager for audit engagements of various clients;

Responsible for the actual field work, audit, preparation of financial

statements and management letter of clients with the aid of staff

assistants assigned;

Performs audit tasks which can not be delegated to staff assistants;

Ascertains that audit work is completed in an amount of time considered

reasonable for the engagement; and

Participates in rating assistants assigned to him on fieldwork engagements.

Philippine Airlines, Inc. Aug. 26, 1985 - Nov. 3, 1985

Phil. Airlines Building, Makati City, Philippines

Accounts Assistant

Details of Position:

Responsible for the preparation of bank reconciliation statements for 17

major United States and European banks.

Educational Background

A. College:

Philippine School of Business Administration 1981 to April 1985

Quezon City, Philippines

Bachelor of Science - Business Administration (BSBA)

Major in Accounting

University of the Philippines - Diliman June 1977 to 1981

Quezon City, Philippines

Undergraduate - BS Geology

B. High School:

University of Santo Tomas (Pay) High School June 1973 to April 1977

Manila, Philippines

C. Elementary:

Dominican School - Gov. Forbes Street June 1966 to March 1973

Manila, Philippines

Government Examinations Taken

Certified Public Accountant (CPA) Board Examinations

May 28 to June 2, 1985

Passed - 83.30%

Contact this candidate