Project Manager Customer Service

Jeff Dodd

*** ******** ***, **********, ** *****-2235

(h) 215-***-****, (c) 215-***-****, ****@****-****.***

www.linkedin.com/in/jeffldodd, www.jeff-dodd.com/Portfolio.html

Summary of experience

I am an analyst and project manager with proven results for process

improvement and problem solving. My results include reduced costs,

production efficiencies and enhanced production flow.

Professional experience

Strategic System Solutions, Horsham, Pennsylvania 9/06-4/09

Deployment Manager

. Member of an international 24-hour management team overseeing the

deployment of software for an international investment bank. Develop

and execute plans for the orderly deployment of code in SIT, UAT and

production environments.

. Developed VBA and formats for planning tool to aid with the execution of

plans.

TVGuide (Gemstar-TVGuide, News America Corporation), Radnor, Pennsylvania.

1/97-6/05

Project Manager/Business Analyst

. Project manager to merge two corporate program listings databases into a

single corporate asset while sustaining weekly production for over 200

weekly editions of the magazine. Lead teams on re-engineering extracts,

reports and utilities from new database.

. Managed the project team and participated with the design and

development of an archive of the magazine on the corporate intranet.

Realized $300K annual savings. Derived electronic tear sheets to

deliver ad pages and billing to advertisers via PDF, replacing staff.

. Business Analyst and developer on a team to automate the conversion of

digital ads to a production-ready files. This saved significant time

and effort in ad production. Converted channel customization to a multi-

threaded process, cutting close time significantly. Developed internal

procedure for conversion of pages to gravure format prevented sizable

charges from printer.

Contract and freelance work

. Analysis and new-product specification writing for a software house.

. Project management with a medical publisher managing the development of

on-line training modules in English and Spanish.

. Analysis and development of web-based sign creation site using SAS

vendor.

International Computaprint, Fort Washington, Pennsylvania /

Reed Technology and Information Services, Horsham, Pennsylvania. 7/88-

1/97

Technical Project Manager

. Analyzed, developed and administered UNIX pre-press production system

and wide area network for publishers' service bureau serving industrial

directories and telephone directories.

. Developer and analyst on a team to augment the ad tracking database by

integrating a bar code system for file name entry and batch control.

The client's staff was able to handle four times as many ads and the

company was able to handle five times the number of ads.

. Developer and analyst on a team to create an interface for operators to

use for production of display ad directory pages on film and bond paper.

Developer and analyst on system to integrate ads from desktop platforms

into proprietary composition environment, including four spot colors and

white knockouts in yellow page directories.

Volunteer Experience

Cat Tales, Inc., Warminster, Pennsylvania 2001-present

Treasurer, foster parent, fund-raiser and marketing manager for non-profit

animal rescue.

. Member of an un-paid team running this "small business" with minimal

financial resources, end-less supply and unpredictable consumer market.

Organize fund-raising events, donor relations

. Developed forms, brochures and display signage for adoption centers and

fund raising events, storing in an on-line library. Developed and

supported public web site on behalf of Cat Tales, www.cattalesinc.org

. Organized internet-based system for distribution of incoming faxes and

incoming calls to distributed teams for smooth customer service.

Organized internet-based "home office" for the sharing of business

information with volunteers and between board members.

Philadelphia Zoo, Philadelphia Pennsylvania 1998-2004

Volunteer at the Zoo and officer in the Zoo's Camera Club

Education

University of the Arts, Philadelphia, Pennsylvania, Web technology 09/06-

present

Drexel University, Philadelphia, Pennsylvania, Masters candidate in

Publication Management 9/90-7/92

Rochester Institute of Technology, Rochester, New York, Bachelors in

Printing Management 9/81-8/83

An expanded listing of skills, along with non-proprietary samples of work,

is available on the web, www.jeff-dodd.com/Porfolio.html

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