Engineer Design

Sowari Wilcox

**** ****** ***** ( Clinton, MD ***35 ( Cell: 202-***-**** (

************@*****.***

Summary

IT professional offering 12+ years of technology experience driving

innovation and spearheading initiatives that improve processes and deliver

bottom-line results. Respond to operational and technical challenges with

confidence, and determination

. Earned solid reputation for root cause analysis, resolving complex

issues, and ensuring continuity of services.

. Known for speed, efficiency, and a solid history of producing exceptional

results in the face of aggressive deadlines.

. Personal strengths include excellent work ethic, broad-based knowledge,

organization, and flexibility.

Technical Skills

Education: MBA, Technology Management, University of Phoenix, 2006

B.Sc. Computer Information Systems, Strayer University,

Washington, DC 1999

Operating UNIX, Windows NT, Windows 95, 98, 2000, XP, Vista, MS-DOS

Systems:

Software: Metasolv Telecom Business Solutions (TBS),Granite Xng 6.5,

Granite worXng, MS Office, EASR, MS Office, CTS, Trifecta,

EASR, F&E, SSGUI, Carrier Services Gateway (CSG).

Technical Skills: Data Integrity / Data Management, ASR Writing,

Provisioning, Network Management, Data Migration and

Analysis, Systems Implementation, Circuit Design

Hardware: Nortel DMS 250, Lucent 5ESS, Tellabs Titan 5500, Titan 532L,

Protocols: Node-B, SIAD, Smart Jacks.

Synchronous Optical Networking, UMTS, GSM,T-Carrier (Sonet),

Spanning Tree Protocol (STP), Signaling System 7, ATM,

Frame Relay, Session Initiation Protocol (SIP), Network

Operating System, Voice Over IP

Professional Experience

Kineticom, Inc( King Of Prussia, PA 2010 - 2010

(Privately Held; 100& -250 employees; Information Technology and Services

industry)

Ran Design Engineer

. Spare select elements; switch port, DACS port, CFA- Update User

Defined Attributes Create and update circuit and segment paths within

Granite database.

. Create UMTS tickets in CTS and Granite Works.

. Design R2A (SIAD to Node B) & R2C solutions ( DS3 to Node B).

. Provide Project technical support for troubleshooting and resolving

issues, escalations from project and overall responsible for the 3G

RAN (RNC and Node B ) network element technical Issue handling.

. Support operations services such as traffic rehomes, feature

activations and performance analysis.

. Ensure seamless handoff to Centralized Assignment Team- Support all

cell site re-homes by providing before and after designs along with

cut-sheets

. Work closely with project teams and complete requirements by project

timelines - Complete all RAN circuit designs for IUB growth, 2nd

Carrier, New Site Build, cell site re-hubbing optimization, and future

Ethernet to the cell sites.

. Follow all engineering circuit design guidelines (Granite Gold

Standards, Diversity, and all Policy Letter directives)

. Support DS0 mapping for E911 for all New Site Builds- Work closely

with all teams to capture Cost of Service MRC savings- Complete

Granite Accuracy Review/QA Responsibility.

. Complete all designs and requirements by SLA timeline - Forward

completed circuit design and ticket to CAT team.

. Review incoming ticket for accuracy and completeness

TRSI Solutions ( Buffalo Groove, IL 2009 - 2009

(Privately Held; 50-100 employees; Information Technology and Services

industry)

Senior Telecom Consultant

. Auditing of Network Equipment in various client network locations for

input into the Granite Xng application.

. Create and modify equipment, build new switch sites, Switch port

mapping, DACS port mapping.

. Create and update circuit and segment paths within Granite database.

. Responsible for the accuracy of all carrier issued work orders (T1/T3

orders, DS3 disconnect T1 migrations).

. Experience designing OC3, STS1, DS3, & DS1 level circuits for carrier

transport networks.

. Performing transport optimization for Access, backhaul and PSTN

network.

. Work with the Switch Techs to obtain DACs dumps records.

. Port assignment clean up upon switch decommissioning.

. Build trunk group paths in Granite Xng to match existing Trunk Group

records.

. Responsible for planning the growth on various Switches and DACS

network elements.

. Document error management processes and create Methods & Procedures

documents (M&P's) for upper management.

Verizon Business ( Greenbelt, MD 2000 - 2009

(Delivers advanced IP, data, voice and wireless solutions to large business

and government).

Senior Telecom Engineer

. Resolve inventory issues related to equipment database by creating

data population and refining updates to the Telcordia Granite system.

. Create and modify equipment, build new switch sites, conduct port

mapping, and update circuit paths within Granite database.

. Network planning functions such as capacity planning for entrance

facilities, DS3 Hubs, colo-cabinets, cage layouts, coordinating

carrier fiber builds, identifying and resolving data center issues

pertaining to Customer/ backbone issues.

. Validated the bulk data upload to verify that all equipment data

configurations are in correct locations without any discrepancy during

the bulk data upload.

. Responsible for validating CLLI codes, Segments and Paths ID's in the

Granite Database.

. Plan, organize, manage and implement network designs and

infrastructures.

. Verifying existing data, completing removals, adds, and re-homes in

Granite Xng.

. Capacity management planning process for SS7 diversity infrastructure.

. Circuit Path and Segment creation of varying bandwidths from DS1 to

DS3's.

. Provide second tier software support via telephone and remote access

for sites throughout North East Region, quickly resolving design

malfunctions and failures.

. Install & Design Network infrastructure for Voice and Data network as

required by clients.

. Exceptional training and communications skills. Able to take highly

technical and complex information and translate it into easily

understood instructions that empower users.

Qwest Communications ( Arlington, VA 1999 - 2000

(Provides long-distance services and broadband data, as well as voice and

video communications globally.)

Design Engineer / Team Lead

Led 5-member engineering team in full life cycle management of circuit

designs, installations, configurations, and testing.

. Consolidation of clients onto more reliable networks paths and

equipment.

. Served as escalation point of contact for all 56k/T1/T3 related

issues.

. Analyzed and assessed circuit requirements and initiated design of

inventory management systems. Proactively negotiated network

installations to meet or exceed client expectations.

. Negotiated project delivery dates with local exchange carriers,

monitored order/project status, and worked closely with

telecommunications vendors to negotiate start-up dates, fix, circuit

design errors, and customer readiness for circuit turn up.

. Assisted with design initiatives & system cross training of team

members through effective knowledge sessions.

. Support user group in requirement gathering and application

implementation.

. Managed network utilization to ensure that capacity availability met

client requirements. Served as central point of contact in the

resolution of problems within Network Operating Center. Analyzed

Network Paths, and applied best practices across network routes for

diversity. Designed circuits from network to customer access extension

for 56K, T1, T3 and OC3 circuits.

Affiliations

CITE, Consortium of Information and Telecommunications Executives

Alpha Sigma Lambda, Honor Society

NSBE, National Society of Black Engineers

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