Customer Service Manager

Richard P. Sprowl

*** ********** **., #***

S. Boston, MA 02127

Phone #: 617-***-****

********@*******.***

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Education University of Massachusetts, Boston, MA

College of Arts and Sciences, BS Economics

Experience B.L. Trading, Hanover, MA -Presently Employed-

Virtualization & Storage Sales Consultant

( Lead Generation & Opportunity Recognition through social

networking, cold calling, and email campaigning.

( Consistently maintaining the highest standards of

continuing

education and certification of emerging technologies.

( Educating the customer on emerging technologies through

one-

on-ones and through the creation and management of

technology social media groups.

( Quote, Negotiate, and Cater to the individual client.

( Customer Service before, during, and after the Sale.

B.L. Trading, Hanover, MA, 2004-2009

Technology Procurement Manager

( Core economic responsibility was scouting, negotiating,

and

purchasing the enterprise server and storage networks of

corporations moving towards liquidation.

( Upon receipt of liquidated lots, I would maximize

profitability by

allocating individual costs relative to market demand,

and scrap

non-essential items for their precious metals.

( Purchased new equipment from manufacturers for order

fulfillment and to maintain adequate stock levels.

( Ensured inventory reports precisely reflected the

company's true

worth.

( Supervised employees and operations of a 20,000 sq.'

warehouse.

Experience Century 21 Cityside, Back Bay, Boston, MA, 2002-2003

Licensed Real Estate Sales Executive

( Extremely resourceful detective in the apprehension of

listings.

( Developed strong relationships with several Investment

Property

Owners in South Boston, South End, and the Back Bay.

( Created relationships with Developers locally and out of

state.

( While covenanting the interests of the seller, I provided

superb

service to buyers and acted as the liaison between the

parties.

RPS Research Company, Amherst, MA, 1997-1998

Owner/President & Intellectual Property Research Analyst

( Created Company Identity and Business Infrastructure.

( Built customer base through cold calling and mailing

campaignes

( Performed patent and trademark research on various

computer

databases using exact word(s), phonetic, Boolean, class,

and

design code search tactics; manual review of USPTO

circulations

( Managed Accounts Payable and Accounts Receivable.

B.L. Trading, Hanover, MA, 1989-1995

Traffic Manager

( Managed incoming/outbound logistics & warehousing

operations.

( Managed workflow from sales order to shipment.

( Implemented cost effective recycling and allocation of

supplies.

( Trained and supervised assistants and shipping

department.

( Established and managed transport company contracts.

( Prepared all international Customs documentation.

( Provided customer service and solutions to clients with

lost

shipments.

Legal Knowl. Familiar with Massachusetts & Federal Rules of Civil

Procedure and Rules of Appellate Procedure. Thorough

experience with drafting Pleadings, Motions, Memorandums,

and Briefs within the Massachusetts Trial & Appellate Court

Systems. Efficient legal researcher using Lexus/Nexus,

Westlaw, & MassCases.com.

Computer All mainstream software currently used in modern business.

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