Administrative Assistant Customer Service

PATRICIA J. LORD

*** ******* *******

Tipton, MI 49287

313-***-**** *************@***.***

PROFESSIONAL EXPERIENCE

UNIVERSITY OF MICHIGAN, Ann Arbor, MI January 2009 – Present

Administrative Assistant Intermediate

Horace H. Rackham School of Graduate Studies, Dean’s Office

• Provide high-level administrative support to the Policy Advisor to the Dean in order to implement

the Continuous Enrollment Initiative of Ph.D. students continuing to enroll until graduation

• Planning, coordinating and participating in several ongoing sub-group meetings and producing

and maintaining documents both on the web and on various drives

• Planning, coordinating, meeting minute taking and distribution for several ongoing Graduate

Coordinator meetings and producing and maintaining documents both on the web and on various

drives

• Calendar management, meeting and event planning and meeting minute taking, production and

distribution

UNIVERSITY OF MICHIGAN, Ann Arbor, MI October 2008 – January 2009

TEMPORARY EMPLOYMENT SERVICES

Executive Assistant

Horace H. Rackham School of Graduate Studies, Dean’s Office

Romance Languages Main Office

PFIZER GLOBAL RESEARCH AND DEVELOPMENT, Ann Arbor, MI 2002 - 2007

Administrative Specialist (A3) 2003 - 2007

• Supported Director and members of Leadership Team of Facilities Management and Engineering

Department

• Supported Therapy Area Site Head/Global Clinical Leader/Executive Director, two Associate

Directors and department of 50 physicians and clinicians

• Planned, coordinated and executed meetings and events of internal and external meetings for

local and worldwide events for groups up to 100

• Hosted international visitors from several different countries

• Functioned as technical editor for international scientific magazine, including proofreading,

manuscript formatting, submission details and correspondence related to publication process

• Coordinated travel, prepared expense reports and reconciled credit card statements

• Managed calendars for three high level executives

• Member of site-wide Administrative Core Team, Ann Arbor Recycle Team and Facilities

Management and Engineering Site Safety Committee

• Received three Employee Recognition Awards: two for meeting and event planning skills and

one for customer service

Administrative Assistant (A2) 2002 – 2003

• Supported the Director of the Clinical Development/Cardiovascular department

• Meeting and event planning-coordination and execution of internal and external meetings

• Coordinated travel, prepared expense reports and reconciled American Express statements

UNIVERSITY OF MICHIGAN, Ann Arbor, MI 1989 – 2002

Administrative Assistant I 1994 – 2002

Information Technology Division/Space Physics Research Laboratory

Secretary III 1992 – 1994

Information Technology Division-Office of the Vice Provost

Office Assistant III 1991 – 1992

Information Technology Division-Research Administration

Secretary II 1989 – 1991

Literature, Science and the Arts-SCIL Personnel

EDUCATION

Bachelor of Arts, Communication Studies, University of Michigan, Ann Arbor, MI 1998

Associates, General Studies, Washtenaw Community College, Ann Arbor, MI 1996

MEMBERSHIPS

Michigan Production Alliance (MPA)

Michigan Society of Research Administrators (MSRA)

Notary Public, State of Michigan (Commission expires 2012)

Research Administrators Instructional Network (RAIN)

University of Michigan Alumni Association (Lifetime Member)

2

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