Active Directory Management
Resume:
SHAYNE JEAN-BAPTISTE
**************@*****.***
SUMMARY
Business driven and results oriented IT professional with multiple disciplines. Self motivated and an
innovative thinker that is known for challenging the status quo and implementing solutions that are “out
of the box”.
TECHNICAL SKILLS
SOX, PCI, CPNI, HIPPA, GAAP, COSO, Technical Writing, QA Testing, Windows Server, Access
Management, MS Suite, Share Point, Visio, SQL Server, UNIX, Active Directory, Requirements
Gathering
PROFESSIONAL EXPERIENCE
THE LEARNING LAB, Tampa, FL 2003 – Current
Owner Operator
Established a virtual driver improvement school that offers both online and in person driver improvement
courses, www.safedriver101.com
• Analyze market trends to determine the best ROI for advertising budget
• Ensure business strategy aligns with company value proposition
• Taught interactive in person 4 hour accident, new driver and ticket class to 30+ student per week
• Implemented an automated marketing campaign that contacts all individuals that receive traffic
tickets
• Counsel students on the dangers of driving under the influence
• Web developer responsible for interactive content
T-MOBILE, Tampa, FL 2004 – 2009
Analyst II, IT Business Analyst (2005 – 2009)
Specialized in working with cross-functional and project teams to redesign business processes to meet IT
security needs while ensuring compliance needs are met
• Led team managing 150 financial system compliance controls each quarter
• Gather requirements and assist in implementation of business process improvements
• Created and communicated timeline, workflow and SLA for 150 compliance controls and
evidence requirements
• Managed 9-12 changes per quarter to production environment that affected 20,000+ user accounts
• Spear headed 10+ right sourcing efforts per quarter that aligned team functions with core
competencies
• Lead analyst that implemented certificate based authentication for 20,000+ VPN users
• Gathered and authored business requirements for automated compliance tool including use cases,
that saved company $300,000 per year
• Lead tester for Oracle Identity Management & Aveksa compliance tools
• Administration of forensics investigations, content filtering and system access while managing,
providing support & solutions for incident response
• Hosted enterprise wide security awareness web based training (WBT) with over 6,000 attendees
to train managers on the use of compliance tools
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SHAYNE JEAN-BAPTISTE
813-***-**** **************@*****.***
Analyst II, Enterprise User Management (2005 – 2005)
System administrator responsible for active directory maintenance, access management and tier 3
support
• Active Directory SME responsible for role mining and maintenance of regulated groups
including creation and modification
• Performed Active Directory maintenance and audits quarterly to ensure compliance. Responsible
for disabling, deleting, creating or modifying 18,000 to 20,000 accounts/groups per quarter to
maintain compliance
• Admin for asset tracking, POS and billing applications
• System Admin responsible for provisioning and maintenance of 50+ applications
• Tier 2/3 support for hardware, software and user access for 36,000+ users
• Managed 50 compliance controls that were 100% compliant
• Created and documented SOP’s,SLA’s and security policies around database, SQL server
and UNIX access
Help Desk Specialist (2004 – 2005)
Managed IT related incidents for 29,000 internal customers ranging from call center managers to
Sr. Executives. Achieved first call resolution rate of above 90% during tenure
• Promoted to Account Security Analyst
• Thorough working knowledge of a complex multiple system environment which supports a large
number of users
• Knowledge of networking concepts including shared media, VPN, switches and routers
• Provided expert, creative and rapid response to OS, software, computer network, VPN, LAN &
hardware issues over the phone and virtually
• Developed software solutions to add to the knowledge management system
BP & GRAPHICS, Tampa, FL 1998 – 2004
CEO
Established a commercial printing and marketing company that focused on developing the
corporate image of small to midsize businesses
• After six years of operation, turn-key sale generating six times the investment start-up costs
• Developed aggressive business plan that detailed income forecasts and specified target market
• Managed relationships with executives responsible for purchasing decisions
• Managed plant staff as well as relationships with over 200 vendors
• Streamlined operations by implementing emerging technology which reduced overhead
• Implemented total quality management system that reduced errors
• Consulted business owners on the most effective way to create loyalty
EDUCATION
• Master of Business Administration Candidate, Nova Southeastern, Tampa, FL
• Bachelor of Science, MIS University of South Florida, Tampa, FL
TRAINING
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SHAYNE JEAN-BAPTISTE
813-***-**** **************@*****.***
• Information Technology Infrastructure Library, ITIL
• Rational Unified Process, RUP
• MCTS
Contact this candidate