Customer Service Manager
Resume:
Lucas L. Garcia
Somerton, AZ 85350
PRODUCTION MANAGEMENT / LOGISTICS
FRESH CUT PRODUCE ... POULTRY PROCESSING ... DISTRIBUTION ...
WAREHOUSEING
Manufacturing professional with over 25 years of experience as a
Production Manager, Production Supervisor, Shipping Supervisor, and
Warehousing Manager working within ISO 9002/QS-9000 compliance
standards.
Proficient in supervision and management of fresh cut produce,
poultry further processing, Warehousing of fresh and frozen foods,
shipping and distribution of food stuffs and parcel packages,
ensuring quality standards, product specifications, and customer
service expectations were met or exceeded in a safe and efficient
manner.
Experienced using a full range of processing equipment which
include, Safeline metal detectors, Commercial, Urshel, Brothers
Cutters. Hayssen and Bosh vertical form fill baggers, Yamato scales
and Key shakers.
Experienced in working and negotiating in union environments.
Employee hiring and evaluations and applying disciplinary actions.
Member of Quality audit teams, full participation of AIB, BRC, and
military audits
Special Projects, consultation of operations.
Proficient in planning and implementation of schedules and budgets.
Participated in continuous improvement efforts. 5s, Gemba academe,
Lean manufacturing
PC-literate in a Windows environment to include Microsoft Word,
Excel, SPC software, and gauge calibration software.
Knowledge of ANSI, AIB, BRC, FDA, USDA, and military standards.
Ability to communicate effectively - written and verbally - with
co-workers and customers - Bi-lingual, fluent in Spanish, written
and oral.
PROFESSIONAL EXPERIENCE
MISSION FOODS - Tempe Arizona 2009 to
Present
ISO 9002 compliant manufacturer specializing in manufacturing of
flour and corn tortilla and corn chips.
PRODUCTION SUPERVISOR
Supervise and oversee shift production of flour and corn tortillas
and fried chips.
Supervising a workforce consisting of 4 Crew Leaders and workforce
of 35.
Training and implementation of 5S, Lean, and A3 concepts and
procedures. Plan
Responsible for personnel and food safety training, work schedules
and labor tracking.
Customers include Taco Bell, Fry's, Bashe's.
UPS UNITED PARCEL SERVICE - Yuma, AZ 2006 to
2009
Parcel shipping and delivery service to residential and business.
PRELOAD SUPERVISOR
Supervise the activities of 12 employees that unload, sort, and
pre-load of parcel packages in delivery cars.
Duties consist of continuous monitoring of activities, Safety
audits, reporting, compliance, training, and communication on an
hourly and daily basis.
Routing and dispatching of 20-36 route vehicles.
Certified Hazmat responder and trainer.
Customers included various businesses and individuals.
DOLE FRESH VEGERTABLES - Soledad, CA & Yuma AZ 1994 to
2005
ISO 9002 registered producer of fresh cut ready to eat salads.
OPERATIONS MANAGER (2003 to 2005)
Yuma Arizona - Oversee year round operations with a union workforce
consisting of one Production Manager, six Production Supervisors,
one Sanitation Supervisor and 100 to 300 hourly employees per shift.
Manage the processing and packaging activities to maintain the
highest quality standards in the industry. Regulate and enforce all
Safety standards to meet or exceed company, state, and local
regulatory standards.
PRODUCTION MANAGER (1997 to 2003)
Assigned general work orders and processed expedited projects.
Monitored work-in-process and safety conditions in work areas.
Handled employee work performance and disciplinary issues.
PRODUCTION SUPERVISOR (1995 to 1997)
Supervision of a large workforce consisting of 10 Leads and 150
union employees
Responsible for safety and GMP training.
Project work to reduce production costs by reducing work-related
injuries and increased product yields.
PRODUCTION PLANNER (1994 to 1995)
Refined and developed scheduling programs and reports to improve
production processes.
Coordinated sales requirements and increased throughput and
productivity.
Generated daily production schedules by shift of salads by use of
Excel.
FLEMING COMPANY - Fresno, CA 1993 to
1904
Distributor of IGA product, foods and retail merchandise
TRANSPORTATION SUPERVISOR
Dispatched and supervised 61 Teamsters drivers
Processed orders, planned loading and routes, coordinated backhauls.
Conducted customer service calls and maintained operating expenses.
ZACKY FARMS/FOODS, POPPY FOODS - Dinuba CA 1982 to
1993
Processor of poultry products from fresh cut to further processed
ready to eat retail and foodservice products
WAREHOUSE SUPERINTENDENT (1990 to 1993)
Manage warehousing, shipping and loading of fresh and frozen poultry
products
Manage a workforce of 15 union employees
Dispatched routes with 8 drivers
Inventory control products and packaging materials
PRODUCTION SUPERVISOR (1985 to 1990)
Supervise a union work force of 45 employees in the production of
ready-to-eat poultry products
Supervise the process from raw commodity to finished package while
maintaining GMPs and complying WITH USDA standards.
CUSTOMER SERVICE SUPERVISOR (1982 to 1985)
Supervise 4 employees responsible for order processing, scheduling
and customer service activities which included direct contact with
customers and sales representatives
EDUCATION AND PROFESSIONAL DEVELOPMENT
Studies in Business - College of the Sequoias & Arizona Western
College, Visalia CA & Yuma AZ
* Ergonomics in packaging. Concepts and programs for the
implementation of ergonomics programs within the work place
Hazmat Training Response and handling techniques of hazardous
materials on the job site.
Statistical Process Control Training Concepts and application of
statistical process control.
Planning and Managing Warehouse Operations and Strategies.
Material Handling Equipment "Train the Trainer" Certified to
instruct personnel in the operation of material handling equipment.
Total Quality Management, TQM concepts and implementation within the
work force.
First Aid - Trained & certified
ARC Flash Training - Electrical safety
HACCP Planning and developing courses to enhance food safety
programs
Meat Science and Microbiology Training of basic microbiological
concerns of the handling of meats
Materials Management - Principles and fundamentals of material
management.
* Dale Carnegie - Employee Relations and Leadership Skills and
Leadership Training for Managers
* AMA - Fundamentals of Financial and AMA - Accounting Non-financial
Manager
* AMA - Building Better Work Relationships: New Techniques for
Results-Oriented Communications
* AMA - Improving Managerial Effectiveness
Gemba Academy - Lean Manufacturing implementing 5S & A3 concepts.
*College Education Units
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