Customer Service Technical Support

Stephen Perrault *** Seacrest Dr. Apt *** ( Largo, FL

***** ****:

727-***-**** *******@*****.***

Objective: To acquire a challenging technical position with a company that

will benefit from my skills, passion and work ethic.

Summary of Experience

10 years of management experience. 7 years of technical support

10 years of computer data entry skills. 5 years of supervisor experience.

10 years of MS Office skills. 3 years of on-the-job trainer experience.

10 years of customer service experience. 2 years of accounting experience

Summary of Skills

Software/Databases: Microsoft Office Suite 2003 - 2007: MS Word, Excel,

Access, Power Point, SQL, CCC Pathways, Complete shop by Rome tech, Diamond

II, Quick Books, Windows OS 95, 98, 98SE, Millennium, 2000, XP, Vista &

Business suite 2007

Summary of Qualifications

A results oriented professional with over 10 years of supervisory and

technical experience in private and public sector environments. Effective

communicator with professional and support personnel, management and the

public.

Raytheon. Clearwater, Florida

12/2009 - Present

Technical Support and Security Network Centric Systems

. Provide technical assistance and troubleshooting.

. Conduct security and safety inspections

. CCTV monitoring of multiple physical locations.

. Adherence to (NISPOM) and other government security protocol.

. Analyze critical data and documentation of all security related activity.

Certified Protection Services. Tampa, Florida

07/2008 - 12/2009

Technical Support and Security Equipment Tech

. Provided mobile technical support and assistance.

. Responsible for upgrading and maintaining of all company computer

equipment.

. Designed and implemented an internet VPN allowing staff to effectively

communicate.

. Performed document reviews to ensure accurate transfer of information.

. Installed printer and software applications.

. Responsible for installation and maintenance of all 12v vehicle

electronics.

Lokey Automotive Group. Clearwater, Florida

03/2004 - 07/2008

Technical Support and Security Manager

. Oversee and direct all security relations.

. Maintain and improve relationships by filing client

needs.

. Configured and utilized Remote desktop.

. Monitored and recorded employee attendance, disciplinary, and behavioral

data.

. Human Resources contact for employee requests and scheduling.

. Technical support and training of new employees.

Education

Associates of Science Degree, Computer Network Systems

(CNS) ITT Technical Institute, Pinellas Park, FL

Currently attending

Clearwater High School, Clearwater, FL

Training

Certificate in Leadership at Hillsborough County Sheriff's

Office (2001)

Certificate in Teamwork at Private Corporation (1998)

Contact this candidate