Quality Assurance Project

Donna Burdette

**** *** **. *** * Opelika, Al 334-***-**** * 334-***-**** ************@*****.***

Sr. Process/Product Engineering Team Leader

Seeking a long-term position in an organization where an extraordinary record of improving the Quality Assurance program at the lowest

cost and enthusiastic customer relation would be needed using expertise acquired during a 29 year career.

Proficient with Microsoft Office software MS Access, Excel, Word, PowerPoint, Publisher, Outlook, Lotus Notes, QuickBooks, Adobe

Photoshop and specialty software including Supplier Tracking, Gage Calibration, Project Management, and Statistical Process Control

Key Skills

• • •

Performance Management Report & Document Preparation Records Management

• • •

Teambuilding & Supervision Spreadsheet & Database Creation Problem Solving Analysis

• • •

Staff Development & Training Project Management ISO/TS 16949 Auditor

• • •

Policies & Procedures Manuals Lean Manufacturing Practices Greenbelt Six Sigma

Qualifications and Industry Expertise

• Analyzed, resolved and improved potential production problems delays with Raw Materials, Raw Material nonconformance’s,

material shortages, equipment repairs, etc., created implemented and maintained procedures to minimize lost time due to these

occurrences.

• Directed several “Lean Rapid Improvement” events: Visual Management, 5S Implementation, Staffing reduction, Standard Work

Implementation, Inventory reductions, and Cycle time improvements

• Lead improvement teams to systematically analyze real time quality issues, implement quality improvements, and provide summary

reports.

Work Experience

DURACELL BATTERIES AUGUST 1980 – JUNE 2008

Sr. Process/Product Engineering Team Leader

Conducted performance appraisals, mentoring, counseling and salary reviews with direct reports.

Supervised staff of 15, and trained employees in quality procedures.

Performed organizational duties for R&D laboratory. Responsible for development and validation of analytical methods for

testing & certification of chemicals and Raw Materials.

Utilized Excel and access to create data entry files and a database to capture the historical data for the trending of testing

results. This included creating data entry configurations using the appropriate formulas to generate SPC charts and reports in

addition to the desired target, specification limits, standard deviations and process capabilities.

Created, implemented and maintained an electronic multimedia weekly reporting system utilizing MS PowerPoint to display

product performance vs. the desired targets and goals.

Sr. Test Department Leader

Created and maintained Chemical Laboratory, Final Test Laboratory and Production In-Process procedures and work

instructions to ensure product compliance by specification, engineering drawings, blueprints and engineering prints.

Maintained customer information data bases to monitor vendor quality data compared to internal testing to identify and

reduce variability.

JOHNSON CONTROLS NOVEMBER 2009 – MARCH 2010

Quality Inspector (Seating / Doors)

Performed compliance inspections on the final product.

Create, develop, obtain in-house and customer approval for Visual Standards to clearly identify defects.

Troubleshoot quality issues to determine root cause of problem effectively.

(Work Experience Cont.)

Develop, implement, and monitor countermeasures to vehicle related quality issues.

Gather and analyze statistical data in order to determine vehicle related quality trends.

PRODUCT QUALTIY SERVICE (PQS) FEBRUARY 2010- CURRENT

Area Supervisor

Communicate with customer to fully understand inspection/sorting criteria for each project.

Write work instructions for each project based customer specifications, including pictures of the components when

applicable, and get customer approval.

Train all inspectors and team leaders on work instructions, document training.

Supervise all inspectors and team leaders working on each project.

Education

Associate Degree - Business Administration Devry University (2008)

LABORATORY EQUIPMENTS AND COMPUTER SKILLS

Purchased, and coordinated the installations, attended training, obtained certification(s), created methods, documented procedures,

troubleshooting, repair(s) and trained staff for the following analytical equipment operations: Inductively Coupled Plasma (ICP) emission

spectroscope, Microwave Digester, Carbon/Sulfur Determinator, Brookfield Engineering- Viscometers, Rheometers, Texture Analyzers,

and Thermo Electron One Spark Emission Spectroscope. Experienced using scales, rulers, micrometers, calipers, height gauges and other

precision measuring devices and instruments.

Summary

Extremely energetic, self motivated, result oriented individual with excellent analytical, organization, and creative skills, a

gift for solving complex problems in a fast-paced environment, committed to excellence. Using appropriate methods and

a flexible interpersonal style to help build a cohesive team: facilitating the completion of team goals. Strong interpersonal

skills, able to lead, delegate, instruct coordinate the completion of team goals and objectives.

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