Project Manager Customer Service
Resume:
KELLY MCMAHON **** W. Eastwood Ave.
Chicago, IL *0630
*******@*****.***
OBJECTIVE Summary of
Seeking a challenging construction management position where acquired Qualification
experience and exceptional performance will provide an opportunity for s
career growth
High-energy
PROFESSIONAL EXPERIENCE construction
Vive Bene Enterprises, Inc. Elgin, IL project
March '09 - Present manager with
Senior Project Manager, Rosati's Pizza and Papa Saverio's exceptional
Developed store design and specifications books for both the Rosati's interpersonal
and Papa Saverio's brands, which helped streamline their new store ,
opening and remodel processes and establish consistency in store d cor organizationa
across their 150 store fleet l,
Established a new nationwide franchisee communications model that leadership,
assisted with informing stores of internal process changes, improved and
new product adoption, and optimized brand communication communication
Created franchisee operations manuals and recipe books for both the skills and a
Rosati's and Papa Saverio's brands proven record
Produced and implemented revised customer service procedures that of delivering
resulted in increased efficiency and improved client satisfaction simultaneous
Designed and implemented highly effective internal franchisee website critical
for Rosati's Pizza that allows store owners to access critical projects on
operating information in a secure online environment time and
Assisted with the redesign and implementation of myrosatis.com and under budget
papasaverios.com websites, increasing usability and traffic for both
sites
Led research and selection processes for critical technology vendors
for functionality such as online ordering, on-demand printing, and Core
email marketing Competencies
Assisted with editing and renewal of 2010 Franchise Disclosure Construction
Documents for both the Rosati's and Papa Saverio's brands
Management
Brand Growth, Inc. Newport Beach, CA October '05 - Project
March '09 Estimating &
Director of Consulting Services, Chicago Office
Directly managed over 120 Gap, Inc. new construction and remodel Scheduling
projects with combined budgets totaling over $50 million dollars Business
Developed nationwide remodel programs for two major Gap construction Development
rollouts, including a pog wall structural reinforcement program in 35 Architect /
stores, and a denim vault removal in 45 stores, managing program Consultant
budgeting, scheduling, quality control, store operations' Administratio
communications, and closeout n
Supervised all facets of project lifecycle, including drawing Value
development, landlord negotiations, bidding and GC selection, job Engineering &
progress tracking, punchlist collection and remediation, invoicing and
payment, and project archival Cost Controls
Directed architectural and engineering consultant design professionals
to ensure construction documents complied with established client Process
criteria and standards Enhancement
Controlled project costs through accurate estimating, effective Internal and
reporting methods, aggressive scheduling, and change order negotiations
External
Provided onsite construction management and value engineering to ensure Reporting
all projects remained on budget and schedule Proposal
Displayed a proven track record of building mutually successful, Writing
long-term relationships with clients, consultants, municipalities, Strategic
contractors, and vendors Planning and
Coordinated the opening of Brand Growth's Chicago office, recruited top
employee talent, and personally mentored their development Execution
Designed websites for various company initiatives, including an Marketing
internal document repository and task tracking functionality Web Design
Produced marketing campaigns for print, direct mail, website, and email
use
Corporate Development Outsourcing Chicago, IL May '03 - October
'05
Construction Project Manager Computer
Worked on projects for various clients such as McDonald's, TGI Skills
Friday's, and Gap, Inc. and earned a reputation for developing solid Proficient
processes, exercising great attention to detail, and having great with
communication skills Microsoft
Simultaneously supervised many different project types while balancing Office
project budgets, schedules, quality, and design integrity including
Demonstrated the ability to develop and implement cost controls to Word, Excel,
maximize financial productivity throughout the development process Project,
Coordinated building sequences by setting up contractors, utilities and PowerPoint,
municipalities, reviewing and establishing final time lines, and daily and Access;
evaluations and adjustments comfortable
Maintained relations with clients, vendors, sub-contractors, local working on
agencies, and professional firms all Windows
Established and implemented highly productive internal project and Mac OS
management software with data control and reporting functionality platforms
Accenture (Andersen Consulting) Northbrook, IL September '98 -
June '02 Experienced
Consultant, Technology Research and Innovation Group (now Accenture with
Labs) Internet-rela
Selected to join the firm's exclusive Technology Research and ted
Innovation group applications,
Acquired project management and methodology skills in developing languages,
e-commerce solutions, including planning of deliverables, milestones, and design
and release dates, as well as familiarity with the software development tools such as
life cycle HTML, CSS,
Participated in research and internet development prototype work using PHP,
emerging technologies DreamWeaver,
Developed strong client and vendor relationships through working and Photoshop
closely on teams with both, including various remote engagements at
client offices
Supervised two new Accenture employees, meeting weekly for status
updates and tracking their progress on key deliverables Familiar with
Demonstrated proven leadership skills through delivering work on time packaged
and within budget project
Authored various technical documents, including test plans, specs, and management
reports software
Received continuous management training outside of work engagements solutions
including
EDUCATION Expesite and
University of Notre Dame Notre Dame, IN August '94 - May '98 Projectmates
Bachelor of Science in Civil Engineering, Overall GPA: 3.4/4.0
Notre Dame Dean's List, National Civil Engineering Honor Society,
Illinois State Scholar, High School Salutatorian
Notre Dame Student Leadership Award, 1998 - Honor presented to only
10-15 undergraduate students annually
Notre Dame Scholar - Designation given only to the top 10% of the
incoming freshman class
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