Sales Management
Resume:
Jonathan M. Steward
Woolwich Township, NJ 08085
***********@*****.***
Multi-unit Restaurant Operations Professional with experience in
franchise consulting,
casual dining management, finer dining management, and hotel rooms
operations
American Dairy Queen Corporation (ADQ) - March 1999 to Present
Minneapolis, MN
ADQ is a domestic franchisor of Dairy Queen restaurants for International
Dairy Queen (IDQ). IDQ also franchises Orange Julius and Karmelkorn
Shoppes
Franchise Business Consultant (1/10 to Present)
. Responsible for improving sales and profitability in a district of
40+ Dairy Queen restaurants.
o Organized and led small group meetings to roll out crew
training program at the store level.
o Train management teams on basic COGS control including
inventory and ordering best practices
o Coordinate reinvestment projects ranging from replacing
signage to relocating stores.
o Special focus on improving speed and accuracy in the kitchen
and drive-thru areas
Director of Operations (7/03 to 1/10)
. Developed and led teams of up to 8 business consultants (BCs)
responsible for improving franchisee sales and profitability, while
maintaining brand integrity in a region of 200+ stores
o Only region in division to have positive same to same sales
growth in 2009
o Traveled with BCs and provided coaching and feedback on the
quality of store visits and use of capability-based
consulting
. Worked with team to guide franchisees in implementing DQ's
proprietary PRIDE operating systems and routines at the store level
o Successfully rolled out food safety program to region in 2009
o Met metrics in relation to cleanliness and facility
maintenance store level performance
. Led meetings and conference calls on a regular basis to impact store
operations
o Co-led, with Regional Marketing Manager, yearly DMA meetings
of 10-100 people to introduce marketing and operations
initiatives to the franchisee community
o Facilitated workshops for 5-60 franchisees
. Topics included food safety, cost of goods control, and
crew training
. Workshops met the goal of 70% franchise participation
o Provided coaching and feedback to BCs to improve their
presentation skills in small group meetings of 4-6 units
o Led new product kick off and holiday readiness calls for 40-
60 Orange Julius operators via conference call format
. Mastered details of facility reinvestment programs and communicated
same to franchisees and BCs
o Conducted store level visits to complete estimates of scope
of work and sell remodel/conversion programs, met with
contractors to review bid details, and conducted DMA level
meetings to communicate details of franchisee options
o Region was tied with another region for most remodel projects
in division completed in 2009
o Region scheduled to have most reinvestment activity in
division in 2010
. For over a year (9/05 to 2/07), led a team of operations consultants
responsible for assisting franchisees in opening new restaurants
throughout the country from project approval through achievement of
financial objectives.
. Received Top of the Field award in 2005
Operations Consultant (3/01 to 7/03)
. Provided operations support for the opening of new restaurants
throughout the Eastern United States, including direct training of
from 10-30 employees.
Business Consultant (3/99 to 3/01)
. Supported franchisees in enclosed shopping malls in 7 mid-Atlantic
states
. Received Top of the Region award in 2000.
Additional Related Employment Experience:
. Bennigan's Irish American Grill & Tavern (4/95-2/99) - Managed all
disciplines (kitchen, bar, service, and general management) at 4
corporate units of this casual dining chain with direct p&l
responsibility.
. Sheraton Gateway Hotel; Atlanta, GA (11/93-4/95) - Managed multiple
outlets (Italian bistro, 2 bars, concierge lounge, and 24 hour room
service) in this 396 room hotel. Interim F&B director for 8 months.
. Philadelphia Hilton and Towers; Philadelphia, PA (10/91-10/93) - Worked
in the front office and managed the restaurant of this 427 room hotel.
Education, Related Skills, and Interests
Drexel University; Philadelphia, PA
BS in Hotel, Restaurant, and Institutional Management, minor in Business
Administration, 1993
Continuing Education seminars completed - Dale Carnegie, Covey's Seven
Habits, Interpersonal Communication Skills, Interaction Management,
Behavioral Interviewing, Situational Leadership, Situational Leadership
Applied, TIPS certification, ServSafe (current).
Intermediate to advanced computer skills in MS Word, Excel, PowerPoint,
and Publisher
Past church deacon in charge of advertising and promotion, member of
church expansion subcommittee for finance and communication, past member
and president of Tau Kappa Epsilon - AT chapter Alumni Board of Advisors,
Little League baseball and youth soccer coach, and Cub Scout den leader.
Eagle Scout.
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