Manager Management

Matthew Carrion

***** ********* ** **** 713-***-****

:

Houston, TX 77089 Home: 281-***-****

***************@*****.***

Sr. Manager (Technology)

Lead from the intersection of business and technology to provide top-level strategic planning, analysis and operations

leadership for advanced technology systems, services and solutions.

Solutions-driven, customer-focused IT leader successful in leveraging technology assets to build corporate and market value.

Combine strong business and technical acumen with the ability to lead technology teams through the complex processes of

technology development, acquisition, deployment, integration and operations management.

Track record of success in information technology management, project management, call center management, network design

and administration, Windows Server administration as well as enterprise application development and documentation.

Microsoft Certified Professional (MCP)

CompTIA Network + Certification

UNIX Network Administrator

Software Engineering Process

Software Engineering Application

Object Oriented Methods

PROFESSIONAL EXPERIENCE

Continental Airlines Houston, Texas 2008 to Present

Sr. Manager Technology

Senior Manager for Continental Airlines Technology division responsible for support and implementation of enterprise

applications and hardware solutions for the Technical Operations division. Technology Manager leading the strategic planning,

development, operations and technology infrastructure for Continental Airlines maintenance operations at all hub and secondary

locations throughout the United States. The Technical Operations division is responsible for maintenance operations on all

Continental aircraft ensuring safe, reliable service to all of Continental's customers.

Plan and direct IT development, operations and delivery including directory services, network infrastructure, hardware support

(services, laptops), proprietary applications, systems engineering, user training and support, and quality. Career highlights

include:

Organizational Development & Leadership

• Managed Information Technology projects with a budget ranging from $100,000 to $5 million. Work collaboratively

with executive management on key strategic business and IT initiatives.

• Led implementation of the Continental Airlines mobile computing project throughout the Continental Network to meet

global performance standards. Trained and administered Technical Operations maintenance technicians on the use of the

mobile devices increasing efficiency and reducing overhead costs to the division.

• Created administrative policies, documentation and procedures.

• Managed relationships with vendors in order to achieve optimal pricing for hardware and cellular requirements.

• Continually evaluated business processes to identify opportunities to streamline operations, standardize processes,

eliminate repetition and accelerate productivity.

• Responsible for the development and management of 5 management employees.

• Currently facilitating evaluation and analysis of a complete MRO solution in order to replace Continental's 30 year old

back-end system and facilitate the integration of various divisional applications into a single enterprise system with

applicable modules.

Matthew Carrion 713-***-**** ***************@*****.***

Technology Leadership & Advancement

• Planned and directed 10+ technology development, installation and upgrade projects over the past year. Major

projects included:

Proprietary Software Applications Network & Desktop Security Programs

Mobile Computing Implementation Symantec Anti-Virus Upgrade/Integration

Windows XP to Vista Migration IPSec Tunnel Implementation

Active Directory Citrix MetaFrame Solutions

• Collaborated with Sr. Management, Development and Infrastructure teams to establish software release management

procedures, resulting in fewer ad hoc updates, improved standardization and 100% user availability during peak production

times.

• Orchestrated a number of upgrades to Continental Airlines Maintenance Training application, improving escalation

notification, and providing real-time visibility to technician schedules and availability.

• Perform top down analysis of current infrastructure in order to make recommendations for future infrastructure and

process improvements.

• Successfully negotiated optimal pricing for ruggedized mobile devices and cellular services with vendors in support of

Continental Airlines Paperless Initiative resulting in a cost savings of over $200,000.

• Successfully implemented an aircraft weigh system application reducing errors as a result of misinterpretation of data

or poorly documented information. The weigh system reduces the need for secondary aircraft weighs resulting in a decrease

in out of service aircrafts and a cost savings of over $500,000.

• Coordinated and investigated process improvement plans with executive management in order to create cost effective

and efficient processes within the Information Technology Operations organization

AT&T Houston, Texas 1997 - 2008

Sr. Communications Specialist

Mid level manager within the AT&T Information Technology Operations division responsible for Program Management in

support of AT&T's Network Services division. Technology manager responsible for planning, development, execution and

support of proprietary software applications and system engineering in relation to hardware implementation.

Plan and direct IT development and delivery of network services, AT&T's server environment in support of call center

operations, proprietary applications, database management systems, systems engineering, training and support. Managed IT

support desk with a team of 25 managers supporting Network Services technicians in the continental United States.

EDUCATION

B.S., Software Systems Engineering, Colorado Tech University, Colorado Springs, CO

M.S., Industrial Distribution, Texas A&M University, College Station, TX

Anticipated Graduation May, 2011

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