Customer Service Software

Joseph C. Troiano

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Home Address: *** ******* **** ** #**, New Milford, CT 06776, (203)

*** - ****

E-mail: *********@*****.***

Education

Lehigh University, Bethlehem, PA

BS Mathematics, May 2003

Courses Include:

Statistics, Calculus I, II, III, Linear Methods, Linear Algebra,

Discrete Structures, Probability and Statistics, Principles of

Analysis, Methods of Applied Analysis, Complex Variables,

Combinatorics

Skills

. Understanding and knowledge of differential, integral, and

vector calculus, differential equations, linear algebra,

probability, statistics and boolean algebra.

. Proficient in Windows 95/98/2000/XP/Vista, Windows 3.1/3.11,

Microsoft Office, Works, Netscape Navigator, Mozilla Firefox and

Internet Explorer.

. Accomplished in design with Adobe Photoshop

. Skilled in computer hardware/software troubleshooting.

. Familiarity in C++, Python, LISP, Prolog, 8085/8086 Assembly,

Maple.

Experience

Relocation Accounting Analyst, Cartus/Cendant Mobility, Danbury CT,

09/04 - 07/10

. Responsible for financial reimbursement regarding all

aspects of a relocation

. Solely responsible for the handling of all VIP relocations

for the client

. Auditing of documents and computations regarding HUD's,

escrow statements, lease agreements, etc.

. Compliance and auditing to a client's relocation policy,

including government clients (FAR/FTR/GSA regulations)

. Sarbanes - Oxley Act compliance

. Responsible for the training of new analysts for the team

. Member of year end taskforce (SWAT), responsible for

identifying potential issues contained within large amounts

of data

. Named year end Deputy Senior RAA, handling QC database,

escalations, staff and workload management, audits

Customer Service Associate, NewMil Bank, New Milford CT, 07/03 - 04/04

. Interacting with customers while handling transactions

. Handling of private data while maintaining compliance with

the Patriot and Privacy Acts

. Open Solutions Banking Software

Computer Technician, Oxford Home Mortgage, Danbury, CT, 05/03 - 07/03

. Software/Hardware/Network (win2000) Troubleshooting and

setup

Achievements

. SAT: 1370 (720 Mathematics, 650 Verbal), SAT IIs: Chemistry

(700), Biology (730), Math I (670)

. Member of American Mensa / Mensa International

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