Customer Service Administrative Assistant

Sara A. Rostad

**** ****** ***** ** • Castle Rock, CO 80108

303-***-**** (mobile) • 303-***-**** (home) • *************@*****.***

PROFESSIONAL EXPERIENCE

HOERBIGER SERVICES NORTH AMERICA, Greenwood Village, Colorado

Corporate Credit / Accounts Receivable Analyst

2009 - Current

• Evaluation of current and past account/credit performance to establish lines of credit.

• Financial statement/D&B review for determination of credit and or prepay status.

• Canadian & US Cash Applications - ACH & Lockbox

• Account reconciliations via SAP.

• AR reviews for product and service order releases on credit held accounts.

• Adding & editing of all existing and new US customer accounts.

• Responsible for all AR functions within four US Region Offices and one Canadian Region Office.

• Heavy phone contact with customers and staff regarding account status, payments and orders.

• Recommended cost saving procedures regarding customer accounts.

CHRYSLER FINANCIAL, LLC Greenwood Village, Colorado

Retail Credit Analyst- (Chrysler Financial has ceased operations & is in liquidation status)

2007-2009

• Assist team of three with analyzing; approve/declining of retail credit applications.

• Strong consumer credit review skills utilizing three credit bureaus.

• Advanced knowledge of financial structuring of consumer loans.

• Supported and assisted team member s credit decisions by coaching and educating on principals of credit.

• Frequent competitive analysis of other lenders/rates.

• Daily reporting of applications versus contracts and funding reports.

• Analysis and staff coaching of repossession logs and first payment defaults.

• Daily reviews and collections to include skip-tracing delinquent accounts.

VOLKSWAGEN OF AMERICA, Greenwood Village, Colorado (Colorado region office Closed in 2006)

Wholesale Operations Analyst: VW Credit, Audi, Bentley, and Lamborghini Financial Services

2000-2006

• Analyzed, modified, reviewed and approved floorplan loan requests up to $200K.

• Daily wholesale floorplan portfolio payment postings via DataScan's Dealer Access System.

• Weekly reporting of outstanding region wholesale portfolio totaling in excess of $450 million.

• Inputting of monthly dealer financial statements for manager review.

• Reconciliation and collections of weekly wholesale funding / audit reports.

• Heavy dealer contact regarding available credit, outstanding balances, and interest rates.

VOLKSWAGEN OF AMERICA, Greenwood Village, Colorado

Administrative Assistant: VW Credit, Audi, Bentley, and Lamborghini Financial Services

1999-2000

• Provided confidential secretarial and administrative support for the Customer Service Center, Dealer Sales & Service Office.

• Coordinating employee benefit activities and processed termination paperwork.

• Sorting and screening of applications and resumes for conducting new hire orientations.

• Copying, distributing and maintaining of Regional Office files.

• Accurately and quickly typing a variety of reports, forms and correspondence.

• Prompt and courteous answering and screening of phone calls.

• Coordinated travel arrangements and reconciling of expense reports.

Education

UNIVERSITY OF PHOENIX, Lone Tree, Colorado, February 2008

Master of Business Administration

COLORADO STATE UNIVERSITY, Fort Collins, Colorado, December 2000

Bachelor of Science

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