Project Manager Quality Assurance
Resume:
Gwen Skortz
Franklin Park, IL 60131
E-Mail: ******@*****.***
PERSONAL OBJECTIVES/GOALS:
To obtain an administrative/client services position for a successful and
dynamic establishment that emphasizes a team environment. Seeking expanded
opportunities within an organization where expertise in achieving profit
orientated results using inherent skills to enhance the success of your
business. To learn and grow with a company that promotes mutual respect
and professionalism between management and co-workers. This kind of
environment breeds success among workers and results in satisfied
customers.
EMPLOYMENT:
1/07 - Present Midwest Direct Mailers, LLC
Bridgeview, IL
Senior Account Manager for one of the largest direct mail production
companies in the Midwest. Responsible for internally coordinating major
client high volume direct mail projects from conception to delivery, (i.e.,
data processing, document personalization, in/off line finishing, bindery,
inserting, mail management, & logistics).
Also, coordinate the initial client order processing, management of
lists, printing, & any other external services needed for their direct
marketing programs.
2006 - 2007 DIS Direct, LLC
Itasca, IL
Senior Project Manager for a leading personalization and customized
format direct mail marketing company. Internally coordinated all aspects
of client programs to ensure their expectations and deadlines were met,
(i.e., data management, pre-press, personalized imaging, & in-line
finishing). Continually presented new quality control procedures to
implement within the organization.
2005 - 2006 SourceLink
Elk Grove Village, IL
Senior Account Manager for a Midwest direct marketing services
leader. Responsible for the initial level of client contact from the
execution phase of project implementation. Ensured strong relationships
were built & kept-maintained with clients. Coordinated with other team
members to monitor ongoing progress, make adjustments when required,
proactively identify project issues/problems, assist in issue/problem
resolution and provide project updates. Provided concise and appropriate
written specifications on inputs, outputs, internal processes, as well as
quality assurance measures to the appropriate departments.
1994 - 2005 Tribune Direct
Northlake, IL
Senior Account Specialist for a National leader in the direct
marketing industry. Developed and implemented account plans that organized
an outline consistent with the client's expectations and marketing
objectives. Directed and monitored the client's projects progress to
ensure their program schedules were met. Ensured pricing and profitability
guidelines were met and maintained. Conducted regular/mandatory meetings
with team leaders to ensure the client expectations were met, as well as
project updates.
AWARDS RECEIVED:
Tribune Direct Special Achievement Award (Quarterly & Yearly) 1999, 2000,
2003
EDUCATION:
Triton College 1999-2002
River Grove, IL
Degree: Associate in Arts/Business Management
Mother Guerin High School 1980-1984
River Grove, IL
Four year High School Diploma
Contact this candidate