Customer Service Real Estate

Tony Lisboa,CCNA,A+

*** ******* *** ****, ******* Florida 32828 407-***-****

********@****.***

Qualifications

CCNA, Cisco Certified Network Associate Orlando, FL

**/**

License CSCO11682176

CompTIA A+ IT Certified Professional Orlando, FL

03/09

License COMP001008513582

Herzing University Winter Park, FL

01/09-08/09

Diploma in Network System

. Completed 200 hours of lab work, PC troubleshooting, PC repairs and

installations

. Completed Microsoft Certified System Administrator (MCSA) Course

. Member of Herzing University Dean's List

Technical Skills

. Install, troubleshoot and maintain Personal Computers, Laptops and

Imaging Devices

. Repair and install Memory, Hard Drives, Printers and Motherboards

. Describe and demonstrate how to install and configure Windows Server

2003, Mail Servers

. Active Directory, Microsoft Exchange Server 2003, Microsoft Window XP

Professional

. Implementing and using Group Policies, User Accounts, Manage Printer

Objects

. Configuration and Implementation of Cisco Routers/Switches and Cisco

IOS

. Implement Routing Protocols RIP, OSPF, EIGRP/WAN Protocols, Frame

Relay, ATM, HDLC

. Configure IP Addresses, Subnet Masks, and Gateway Addresses on Routers

and Hosts

. Implement (ACL) Access List, VLAN, VTP,TCP/IP, VPN Communication,

DHCP, DNS, Show Commands

. Implement Subnetting, Network Address Translation (NAT) and setup

Wireless Network

Experience

Help Desk Technician Farmers Ins. Group Lake Mary,

FL 11/07-02/10

. Identifies, diagnoses, and resolves Level One problems for users of

the mainframe, personal

computer software and hardware

. Diagnoses and resolves end-user network or local printer problems, PC

hardware problems and

e-mail, Internet, and local-area network access problems.

. Repair, Clean and modify computer hardware including monitors,

keyboard and printers

. Coordinates timely repair of PC computer equipment covered by third-

party vendor maintenance

. Helps install local area network cabling systems and equipment such as

network interface cards,

hubs and switches.

Real Estate Sales Agent Florida Equities Orlando, FL

12/03-11/07

. Assisted clients in the rental, purchasing and selling of properties

. Studied property listings

. Interviewed prospective clients

. Accompanied clients to property sites

. Discussed conditions of sale and prepared and processed real estate

contracts

District Store Manager BedBath&Beyond Union, NJ

11/88-06/03

. Supervised 5 to 7 retail stores

. Recruited store managers and built store talent

. Motivated and inspired teams to high performance and friendly

responsive customer service

. Exercised and taught store managers merchandise presentation skills

. Executed,communicated company procedures consistently with Company's

values and Mission Statement

. Managed store inventory to ensure minimal loss of assets

Military Service US Marines Camp Pendleton, CA

03/83-03/87

Languages

. Fluent in English and Spanish

Contact this candidate