VICTOR GAJENDRAN

****, ******* *** #***,

323-***-****

Los Angeles, CA 90034

abl2we@r.postjobfree.com

An accomplished Management Professional with over 10 years of experience

conducting business analysis, product development, domestic and

international project management, and process optimizations primarily in

media and entertainment industry. Graduated among the top 15% of the class

from UCLA Anderson School of Management with a focus on product development

and general management.

AREAS OF EXPERTISE:

Large and complex project management Product development

Value creation and business development International team management

Strategic planning Customer relationship management

Strategy and process alignment Analysis, optimization, and reporting

WORK EXPERIENCE:

Syscon Justice System, Canada: Product Manager, Jan 2010 - Present

Client: Los Angeles Sheriff's Department, California

. Performed business analysis, fit-gap analysis, functional system

design and pre-implementation analysis for a $12 million project.

Currently, working on a Charter and Statement of Work (SOW) for a

project worth $25 million.

. Analyzed processes and product portfolio with strong UX sensibility

and big picture acumen.

. Identified business expansion opportunities and presented Business

Case and product\solution Concept Proposal.

. Created budget, designed organizational structure, and matrix-managed

diverse teams.

. Maintained strong and positive vendor and customer relationship by

working closely with them and gathered requirements (BRD, PRD) for

software implementations and enhancements. Participated in customer

support activities.

. Managed development of websites, huge ERP applications and Process

Control solutions.

. Worked internationally with Executives and other Product Directors to

set priorities, implemented strategy, communicated status, and ensured

timely high-quality deliveries.

. Worked with cross-functional teams including sales, marketing,

development, QA and operations, to create, develop, launch, and

support the product.

. Developed training materials and trained internal staff and end users

in a classroom/group setting on our products.

. Gathered and analyzed feedback from internal and external sources, and

transformed potential recommendations to product feature using a data-

driven decision making process.

Ericsson Inc. - Media Business Unit, California: Engineering Product

Manager, Apr 2005 - Nov 2009

. Owned a product, managed three different teams in a matrix environment

and completed development of successful high-quality product suites

for Video-On-Demand, Time-Shifted (StartOver) TV, Asset\Content

Management and Interactive TV using Scrum that generate $15M annual

revenue.

. Gathered business intelligence via research and conducted competitive

analysis of the media and entertainment industry.

. Created, conceptualized, and communicated Workflow Management product

vision to the team and executives.

. Created budget, revenue forecasts, product development roadmap, and

resource plan.

. Participated in writing and responding to RFP, RFI and RFQ. Worked on

Charters and SOW for Asset Creation, Management, Transcoding, Delivery

Solutions and Context-Sensitive Advertisement Solutions.

. Gathered requirements and created BRD\PRD, Use Cases, Process and

Deployment diagrams.

. Reviewed all project documents and provided constructive, proactive

critique of work.

. Worked with internationally distributed teams and vendors to define

interfaces and ensure smooth integration of high-availability (five

nines) embedded software solutions.

. Supervised development of websites, workflow systems, distributed, and

standalone applications in a dynamic and deadline-driven environment.

Managed product versioning and life cycle.

. Increased team productivity by implementing best practices and by

enabling them to consistently resolve issues quickly and reliably,

thereby reducing costs by 15%.

. Identified strategic pilot customers and ensured smooth transition

from test to production environments.

. Interfaced with customers to address field escalations and meet SLA

requirements.

. Collected customer feedback and field escalations statistics to

identify problem areas and provided input to development and executive

teams for strategic decision making.

. Improved customer satisfaction by consistently meeting or exceeding

expectations by proactively resolving the most frequently-reported

issues.

Jidea Oy, Finland: Management Consultant (MBA Intern), Jun 2009 - Dec 2009

. Attended several trade shows to gain business intelligence and develop

network.

. Analyzed match between key success factors in the industry and core

competencies of this Construction Software firm.

. Conducted cost analysis, market research and competitive profiling,

and evaluated the US market opportunity for Jidea's software products.

Created business plan.

. Researched customer base to understand their pains and needs, created

solutions with existing products and mapped them to each customer

segment based on their needs.

. Identified target customers, and defined improved cost structure,

sales and marketing strategy.

. Optimized business processes and reduced IT slack to improve

profitability by 25% in Finland.

PubTV Online LLC, Arizona: Software Engineering Team Leader, Mar 2003 - Apr

2005

. Managed development and testing efforts to deliver quality products in

a fast-paced environment.

. Analyzed, optimized, designed, and developed a customizable, web-based

Production System, which enabled expansion of business from only

public television channels to commercial channels for processing

Nielson Media's ratings data.

. Documented Process workflows, Deployment scenarios, Use Cases, and

Test Cases.

. Created project plans, tracked progress and reported to management.

. Liaised between customers and product management to identify

opportunities and develop roadmap.

. Due to added capacity, the firm's annual revenue increased by 33%.

Tata Consultancy Services, India: Systems Engineer, Jun 1999 - Jul 2001

Clients: AIG Insurance, New York; V Television Network, India

. Played as an active backup project leader, managing an international

development team.

. Performed duties as a software developer and onsite project management

coordinator.

. Conducted root cause analysis using issue statistics to prevent future

defects.

. Maintained liaison with clients to resolve issues pertaining to

insurance claims processing systems.

. Innovated automation of ERP application development, saving 7 person-

months of effort.

EDUCATION:

1) Master of Business Administration, University of California, Los

Angeles, Sep 2007 - Jun 2010, GPA: 3.8 on 4.0

2) Master of Science, Computer Engineering, University of Arizona, Tucson,

Aug 2001 - Aug 2003, GPA: 4.0 on 4.0

3) Bachelor of Engineering, Bharathiyar University, India, Aug 1995 - May

1999, GPA: 4.0 on 4.0

AWARDS:

1) UCLA Anderson Honors - UCLA, June 2010

2) Core Values Award for Accountability (Nomination) - Ericsson Inc., Oct

2006

3) Best Practices Award - Tata Consultancy Services Ltd, Mar 2000

ADDITIONAL TRAINING:

1) Certified Scrum Master in Agile Product Development - Scrum Alliance

Inc, Nov 2007

2) Project Management Training - Ericsson Inc., Apr 2008

TECHNICAL EXPERTISE:

Management, Tracking & MS Project, MS SharePoint, BMC Remedy, MS Visio,

Presentation Tools Rational Rose, Adobe Dreamweaver, MS Office Products

Software Development Process Scrum, X770, Waterfall, Iterative, Prototyping

Operating Systems UNIX, LINUX, Windows

Programming Languages Java, VC++.NET, C, C++, MFC, VB, Python, Delphi

RDBMS & Tools Oracle, MS SQL Server, MySQL, DB2, MS Access, TOAD,

SQL Developer

Internet Technologies Servlets, JSP, Struts, Hibernate, JMS, EJB, CORBA,

AJAX, JavaScript, ASP, DHTML, CSS, HTML, XML,

XSL(XSLT, XPath), DTD, Design Patterns

Data Presentation Tools Crystal Report, Oracle Forms\Reports

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