Quality Assurance Vice President

Linda Esther

***** ***** ***** **** #*** Fremont, CA 94536 510-***-**** -

***********@*******.***

April 2008 - Executive Assistant

February 2010

Provided support to CIO/Vice President of Information

Rosendin Electric, Technology:

Inc.

San Jose, CA Arranged travel, hotel and car reservations; prepared

itineraries and processed associated expenses.

Maintained Vice President's calendar managing meetings,

reading and responding to correspondence.

Composed and edited correspondence, Board Reports and

Department procedures. Transcribed meeting minutes and

other dictation.

Acted as liaison between Vice President's and other

departments, external contacts and clients.

Coordinated Annual Oracle Collaboration meetings

providing hotel, transportation and local points of

interest for attendees. Composed slide presentations and

coordinated GoTo Meeting sessions for remote

participants.

Organized morale boosters and off-site events. Procured

recognition awards.

Managed file database using SharePoint.

Human Resources

Provided confidential, administrative support to the

Human Resource Department.

Assisted with recruiting efforts including applicant

tracking, job postings and EEOC compliance

Administered new hire and termination protocols

"E-Verified" employees

Created and updated orientation and recruitment

presentations

Updated employee handbook on the company Intranet

Maintained ESOP mailing database and assisted in annual

mailing distribution

Maintained 401(k) and ESOP designation of beneficiary

forms

Assembled and forwarded information requested in

Subpoenas

Prepared reports and presentations using PowerPoint,

internal databases, and external resources.

February 2005 - Executive Assistant

December 2007

Administrative support to the President:

Eagle Environmental

Construction, Inc. Calendar management communicating schedule to field

San Francisco, CA employees

Composed and distributed correspondence to field staff

Prepared weekly presentations and reports for project

status updates

Coordinated weekly meetings and (video) conferences

Schedule travel arrangements for personnel traveling

to/from offices

Procured computer hardware and software

Researched and negotiated pricing and services with

vendors for office space and telecommunication services

January 2002 - June IT Coordinator/Desktop Support

2002

MS Exchange/Outlook Administration

Versata, Inc. Created new employee accounts

Oakland, CA Reset network passwords

Granted system/folder permissions

Created and updated alias lists

Help Desk - Front line support for Windows/NT

applications

Answered IT Helpdesk phone, answering simple and

moderately complex questions from end users regarding a

variety of common software applications and Windows

operating systems

Single-handedly manned helpdesk phones for 1000 employees

Created Helpdesk tickets, dispatched tickets, coordinated

escalations

Performed software and hardware installations

General

Primary account executive for cell phone and paging

vendors

Responsible, corporate-wide, for procurement of all

standard hardware and software

May 1996 - Sr. Executive Associate

September 2001

Administrative support to Chief Information Officer:

Sybase, Inc.

Dublin, CA Calendar management

Communicated CIO's schedule to management and outside

clients

Composed and distributed correspondence on behalf of CIO

Gathered, assembled, and analyzed information from

sources for weekly preparation of presentations, reports,

and graphs

Planned weekly meetings and (video) conferences

Scheduled travel (domestic and int'l) arrangements

Recruited Contract personnel

Processed personnel actions

Maintained sensitive files and/or records

Distributed time-sensitive, confidential materials

Walked through and tracked customer escalations to

resolution

Provided assistance on special projects

Requisitions (Automated Rex System) - Initiated and

tracked purchase requisitions for hardware, training and

miscellaneous items. Researched and resolved outstanding

invoices.

Event Coordinator - Initiated subject-specific meetings

between Sybase and outside personnel. Coordinated events

for special occasions i.e., going away parties, morale

boosters, year-end events and quarterly department

meetings. Organized meals, delivery and payment of

vendors.

Contractor Services - Worked closely with IT Managers and

3rd party vendors to staff temporary and permanent

positions. Tracked applicants via PeopleSoft and posted

updated job listings and EEOC compliances. Coordinated

interviews, meeting times and HR paperwork. Invoiced

contractor payroll statements and tracked dollar amounts

remaining on PO's. Expedited payments and maintained

record keeping for contractor invoices.

Sybase, Inc. Web Authoring

Dublin, CA

(Continued) Quality Assurance - QA Manager: Restructured the IT ISO

9000(1) Quality System from a Lotus Notes-based system

into a web-based system. Designed a new IT Quality web

site, incorporating documentation links from existing IT

web pages, and linking the Sybase Corporate Quality Site.

Coded and designed web page information incorporating

multi-media and electronic links. Enforced Sybase, Inc.

quality and style standards.

IT Home Page - Coded and designed department web page.

Site included monthly status reports, organization

charts, radar screens and descriptions of "Who's Who in

IT". Assisted with on-going maintenance of other IT

department web pages including content management,

coding, incorporation of HTML and repairs to broken

links.

1988 - 1996 Project Assistant

Bechtel Corp. Provided administrative assistance on various projects.

San Francisco, CA Created project specifications. Assisted with document

control procedures. Tracked drawings and specifications

via corresponding numbers. Worked closely with CAD

operators to reproduce drawings.

Applications Microsoft Office Outlook Calendaring MS Outlook/Exchange

Windows XP Adobe Photoshop Macromedia Dreamweaver

Windows NT Macromedia Flash Macromedia Fireworks

Front Page Visio BlackBerry SharePoint

Education Dec 2000 California State University, Hayward

Web Authoring

March 2000 Certified Internet Web Foundations Course

Completed

1986 - 1988 San Francisco State University

Business Administration

1981 - 1984 Heald Business College, San Francisco, CA

Business Administration

Associate Degree

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