Customer Service Project

GINGER M. HAUSER

**** *. ******* **.

Lakewood, CO 80227

Phone: 303-***-**** (Cell) 303-***-****

E-Mail: *************@*****.***

AREAS OF EXPERTISE

SELF-MOTIVATED RESULT-DRIVEN

COLLABORATION

COMMUNICATION STRATEGIC PLANNING TEAM BUILDER

SOFTWARE EXPERTISE

Software Applications: Microsoft Office 2007 and 2010 (Project, Word,

Excel, PowerPoint, Outlook, Access), Visio, Oracle, SharePoint

Document Control,Web Publisher, Acrobat Professional, WebEx, Intranet

Explorer 8.0

PROFESSIONAL EXPERIENCE

ADMINISTRATION (PROJECT MANAGEMENT / ANALYSIS Responsibilities)

RIO TINTO MINERALS

Research and Development / Marketing

October 2006 - Present

Englewood, CO

My position focused on meeting the business needs of the global

Research/Development (R&D) and the Marketing team. By analyzing complex

business problems and assessing how automated systems can be implemented to

solve them. Provided specialized project support by developing and

implementing technology-based solutions. Gathering data and analyzing

business needs in consultations with both team directors and end-user to

create systems to track confidentiality agreements, negotiated and

reconciled purchase requisitions for projects. In 2009 worked closely with

the R&D lab manager to develop modifications for the analytical database by

troubleshooting the data integrity issues. Internal departments gained

information needed for their business areas as close coordination with them

was required to design the R&D intranet webpage. In 2010 I facilitated a

business improvement project which included collaboration with IT, Sales,

various R&D team members in addition to the business partner to ensure top

quality sample delivery and a new customer follow-up program for final

product sale. Coordinated work with cross-functional project leaders,

monitoring, and reporting on project status. Using the Lean Six Sigma

process made recommendations to identify new techniques/technology and

concepts to add value to the projects final business processes.

PERSONNEL SECURITY ANALYST

PACIFIC WESTERN TECHNOLOGIES CONSULTANTS INC

Denver Federal Center

January 2002 to October 2006

Lakewood, CO

My duties included providing detailed information and standard operating

procedures for the office; acted as primary liaison between the personnel

security office and administrative offices outside the organization;

received completed background history forms, release of information,

fingerprint, and other informational forms for correctness, and resolve any

conflicting information to obtain complete information necessary to perform

background investigation. Processed incoming and outgoing materials such as

correspondence, reports, memoranda, and other forms of written materials;

composed letters and reports; reviewed for accuracy and completeness.

PROJECT MANAGER

VERIZON WIRELESS

Denver Tech Center, Englewood, CO

Supervisor: Rick Healey

June 1995 to June 2001

Englewood, Colorado

Manage all facets of technical projects to ensure deliverables meet

schedule, budget and quality goals. Develop project plans, schedules,

and objectives. Resolve project issues, and manages the jeopardy

process. Maintain communication with both internal and external

stakeholders. Ensure projects are conducted using quality principles

and appropriate development methodologies.

GINGER M. HAUSER

PAGE Two

Verizon Wireless Duties Continued

. Recruited members from all departments within the company to build

project teams of 3 - 10 members. This lead to stronger customer

relations and customer satisfaction when projects were completed.

. Managed 5 - 7 mid sized projects concurrently and successfully

completed 20 projects in the year 2000.

. Increased utilization of NT servers by combining in house

applications together. Servers that were running 1 application

were rebuilt to run 3 -4 applications concurrently.

. Completed 90% of all IT projects assigned on schedule and within

budget.

. Implemented desktop hardware and software configuration change

projects that affected more than 800 workstations that existed on

both LAN and WAN with less than 10% production time affected.

. Built from box to production a helpdesk resource that would be used

to track and resolve all internal calls to IT.

. Experienced in nation wide/enterprise wide projects working with 15

billing systems and project managers from several states to

complete enterprise project for the company. To increase customer

satisfaction with products such as 411 directory assistance and

partnerships with other company's such as OnStar.

CHANGE MANAGEMENT

Responsible for the coordination of activities necessary in the

implementation of IT projects, as assigned by the IT management team.

Recommendations would be presented to the IT management team for system

changes, modifications and/or enhancements when appropriate. I managed the

CommNet Cellular IT Change Management Process (CMP), which includes

management of changes to all production environments. Quality assurance

responsibilities within the CMP included ensuring supportability,

documentation, training of support personnel, monitoring, recovery

processes, and integration with other systems, scheduling and communication

of changes throughout the department and company.

Cellular Commserver Administration: Unix / AIX RS6000 Monitoring/

troubleshooting, and upgrading programs that carried switch data to

the switch.

MOSAIX Dialer: Unix / HPUX 10.20 that interfaced with Alpha / VMS

system. Changes to dialer system included automating dialer list,

upgrading the operating system HPUX 7.01 to 10.20 as well as the

Mosaix software from 8.0.3 to 9.1, and upgrading the Campaign director

workstations from Windows 3.1 to Windows NT 4.0 version 3.3 CDW

software. Coordination of the dialer feeds from an Oracle database to

the dialer; addressed issues on planning and supporting changes,

upgrades, and interfaces to the system, including bi-directional data

feeds.

VAX Administration. VAX 7800 / VMS Responsible for daily maintenance,

scheduling software, backups and Oracle support that ran on the VAX

system; involved in the retirement of the machine and replacement with

the new Alpha cluster.

HELPDESK LEAD

HOLME, ROBERTS & OWENS LLC

Supervisor: Elaine Hill

1988 - 1995

Denver, CO

. Managed PC installation team during conversion of 450 VT220 to

Windows 3.1. Converted 300,000 documents to Word Perfect 6.0a. For

windows.

. Assisted with accounting system conversion from Hewlett Packard to

DG/UX Aviion.

. Purchased and installed a scanning system that increased OCR

results to 85%.

. VAX Administrator: VAX 8600,8650 and 8700 cluster

. HEAT Administrator: Novell / Windows 3.1 Installed, coordinated use

of new software.

. Database Administrator assistant built and maintained over 100

databases.

GINGER M. HAUSER

PAGE Three

EDUCATION

University of Phoenix,

Master of Business Administration,

August 2009, Graduated with a GPA of 3.83 on a 4.0 scale

. University of Phoenix - Bachelor of Science in Business Administration -

2008

. Otero Jr. College, Associates Degree Computer Programming and Business

Management - 1983

. CSU Project Management Certification Program - Online - Colorado State

University

. Gartner Institute IT Project Management Core Capabilities

. Oracle Data Modeling and Relational Database Design

. SQL and PL/SQL fundamentals

. Oracle7 Fundamentals, Applications system Administration

. High School: Eads High School - High School Diploma

AWARDS

2004 - Customer Service Award - Federal Protective Service

2003 - Certificate of Appreciation - US - Visit Program

2002 - Customer Service Award - Federal Protective Service

2001 - Star Award for Verizon Wireless - National Prepaid Project / OnStar

Project

2000 - Star Award for AirTouch Y2K Team

CURRENT MEMBERSHIPS

IAAP - International Association Administration Professional

HOA - Board of Directors for Victorian Village

Lakewood Heritage Center - Community Volunteer

WITI - Women in Technology International

PROJECT COORDINATOR

JEFFCO PTA EXECUTIVE BOARD

Non-Profit Organization, Volunteer

August 2001 - December 2006

Lakewood, CO

My duties include coordination and training of all Articulation Area Vice

Presidents for the Jefferson County school district; planning banquet

dinners for 200+ attendees; coordination of training conferences for

Jefferson County and Colorado area PTA units; creating and publishing

conference programs; power point presentation for training purposes and

entertainment. Working with web master to keep web pages updated for the

Jefferson County PTA. Communicating with business community members,

parents, teachers, and administrative staff to assist in building stronger

community partnerships.

Contact this candidate