Customer Service Sales

OBJECTIVE: To obtain a position in Human Resources/Customer Service

within a dynamic and enthusiastic environment that will utilize my

success in building strong relationships with clients, my ability to

multi-task and meet deadlines in a fast paced work setting, and my

experience in training and leading a motivated results oriented team

QUALIFICATIONS AND ACCOMPLISHMENTS

. Scored in top 10% of Customer Service Index consistently over a

3 year period

. Generated over 1 million dollars in revenue in a fast paced

staffing environment

. Knowledge of Section 8 and HUD/Fair Housing Laws

. Extensive Office Skills (multi-phone lines, order entry, data

entry, 10-key, 40-45 WPM)

. MS Office Suite (Word, Excel, Outlook and PowerPoint)

. Limited knowledge of Lotus Notes and PeopleSoft

. YARDI (Property Management Software)

EMPLOYMENT

Renoir Staffing LLC, Oakland, CA 11/2009 - Present

Recruiter/Outside Sales

Full life cycle recruiting and sales (Sourcing, screening and outside

sales) for property management positions for large, well-known

companies

Assisted with Collections: A/R, follow-up on past due accounts,

outside collection referrals, payment posts and credit requests

Daily use of eEmpact, a client and candidate data management system

and filled job orders accordingly

Developed lucrative business relationships and long-term candidate

relationships

Provided excellent after placement account service

Processed new hire files; Ensured proper completion of application

documents to the standards of Federal and State regulations

Completed background checks, verified professional references,

processed branch payroll, processed unemployment and disability

requests posted job listings through Career Builder, Monster and other

recruitment websites

Office Team (placed at Contra Costa Housing Authority), Martinez, CA

02/2009 - 9/2009

Housing Assistant

Interview clients for Section 8 and Public Housing assistance and

assist them in the completion of prescribed application and

declaration forms

Obtain required signatures, review applications and declaration for

completeness and consistency

Review and discuss with clients, as needed, discrepancies, omission of

data or incomplete data

Maintain client records and perform an interim annual review to

determine continued eligibility

Prepare and type various forms and other documents required by

Federal, State and County government and answer correspondence

requesting information about housing programs

Office Team (placed at Kaiser Permanente), Walnut Creek, CA 10/2008

- 1/2009

Recruitment Coordinator II

Review union employee transfer requests and rank employee based on

union guidelines

Qualify and forward resumes to hiring managers for open requisitions

Ensure accurate and complete data regarding transfer candidates (i.e.

seniority, performance, qualifications and test results)

Complete and oversee the hire process in applicant tracking system

Collaborate with recruiters/consultants and other recruitment

coordinators to convert internal positions to external recruiters

TAC Worldwide Companies, San Ramon, CA 4/2007 - 4/2008

Recruiter

Full life cycle recruiting (Sourcing, screening and behavioral event

interviewing) for financial, human resources, data entry and

administrative positions for large, well-known companies

Manage hiring, termination and background check verifications

Conduct phone interviews and present candidates to hiring managers in

a professional manner

Responsible for compiling and processing new hire paper work and

conducting reference checks

Consistently maintain a working relationship with On-Site Mangers to

provide maximum coverage for requisitions

Post and monitor jobs on internal and public job boards (i.e. Hot

Jobs, Monster, Careerbuilder and Craigslist

Enterprise Rent-A-Car, Concord, CA 2/1999 - 3/2007

Loss Control Administrator/Loss Control Specialist

6/2002 - 3/2007

Responsible for meeting monthly recovery numbers

Assist local rental offices in running a more effective business

Help rental branches with cost control and controlling risk thru

proper and effective training

Responsible for rental branches complete understanding and follow thru

of proper procedures (i.e. underwriting, good/bad risks)

Working with insurance companies to determine fault for accidents

Weekly/Monthly audits to ensure company procedures are being followed

Responsible for maintaining highest level of professionalism in

dealing with insurance companies, body shops and corporate accounts

Help to ensure complete customer satisfaction

Manage, train and help develop incoming employees new to Loss Control

Enterprise Rent-A-Car (cont.), Oakland, CA 2/1999 - 6/2002

Sales/Marketing Trainee/Assistant Manager

Market local business to set up accounts

Responsible for meeting self-goals, as well as helping branch obtain

daily, weekly, and monthly sales goals

Work as a liaison between customer and accounts to ensure complete

customer satisfaction

Compete with other rental offices to increase profitability

Work with different division with Enterprise to learn all aspects of

business (i.e. car sales, loss control, fleet services)

Manage employees to create an efficient, profitable and fun work

environment

Train employees on efficient sales techniques and proper work habits

Learned the fundamentals to running a successful business

EDUCATION

June 1998: Bachelor of Fine Arts, Media Arts - University of Arizona

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