Management Project
Resume:
JOHN WILLIAM YATES
Mt. Airy, MD 21771
301-***-**** (Office)
(Cell)
*********@***.***
Mr. Yates is a seasoned technology executive who has held leadership and
stakeholder roles within the healthcare and financial services technology
domains. He has extensive experience focusing on technology as a business
process enabler, with significant technology and functional management
experience in the financial and clinical transformation areas. His
background includes executive and hands-on CIO level leadership positions
within industry, and significant subject matter expertise within major
consulting firms, solutions sourcing (ITO / BPO, onshore / offshore)
strategic business and technology planning; quality assurance; and process
management optimization and organizational excellence experience.
Mr. Yates' experience includes information systems technology and IT
processes; utilizing technology to support clinical and financial
transformations; application and technology architectures,development, and
implementation of mission ciritical systems, including technology
evaluation and procurement; business and technology strategy and
organization planning, including financial planning and justification of
technology investments; and business process re-engineering / operations
management consulting.
Mr. Yates' primary area of professional interest is the union of business
strategy, care delivery, and information technology. This process includes
such disciplines as technology integration and innovation to create
business successes and competitive advantages within the marketplace. To
that end, Mr. Yates is an adjunct professor in the John Hopkins University
graduate school where his focus is on technology paradigms for performing
while transforming.
Specific areas of professional accomplishment include:
. Aligning, developing, and implementing complex, challenging
business and technology strategies and solutions by creating high
performing environments, including:
o HIPAA: TCS, Security and Privacy requirements, JCAHO, and Sarbanes
Oxley
o Financial and Clinical Health Information Systems (Siemens, Cerner,
Meditech, etc.)
o Experience in IDN, AMC, LT care providers, and Community providers,
. Proficient in the art of physician / technologist communications
and building collaborative relationships, between the end customers
/ stakeholders and technology staff,
. Significant experience in all facets of technology management and
platforms and their operating environment, telephony, and technical
platforms,
. Simultaneously, and successfully, managed multiple, highly visible
complex enterprise-wide initiatives and teams through structured and
organized Project Management Offices that have a substantial impact on
both business operations and bottom line results,
. Extensive experience negotiating complex vendor, service level, and
sourcing agreements for all aspects of technology delivery including
telephony, applications, infrastructure, security, and information
management. IT risk management thought leader.
. Inspiring and leading high performance work teams,
. Extensive experience mentoring and coaching at the CxO / BOD level
. Introducing and implementing new technologies, processes and
methodologies into both legacy laden and dynamic environments,
including traditional SDLC, RUP, and CMM / SEI processes, PMBOK,
AGILE, and Six Sigma Lean methodologies,
. Providing leadership and change agent expertise in re-engineering
organizations, and
. Solid record of professional growth, vision, and delivery.
EXPERIENCE
Principal
Focus Group Corporation
(Healthcare and Technology Consulting Practices)
(2001 - 2007) (2009 - P)
Professional Services Executive with client management (CxO) and service
delivery responsibility for information technology and business process
transformation development and deployment engagements. PMO thought
leadership and expertise. Responsibilities included program and project
management, solutions design, development and deployment; planning and
directing technical and end-user project team; executive reporting;
engagement and practice economics. Initiated a leading role in the
development of HIPAA assessment, compliance and methodologies with regard
to privacy, transaction management, and security solutions across broad,
complex (teaching, community, long-term care, and specialty providers)
organizations. Providing leadership in systems planning, strategy, vendor
negotiations, development of technology based solutions, enabling clients
(provider based) to assess needs, provide planning, and manage HIPAA
compliance solutions as well as enable revenue cycle and clinical
transformation enhancements. Provided leadership in client education and
analysis of client systems, procedures, policies and practices to produce
HIPAA and operational efficiency gap / impact analyses and recommendations.
Worked with client staff to develop implementation plans, and manage
technology and process driven projects. In depth knowledge and experience
with major healthcare applications, systems, and processes, within complex
HIS project management environments and remediation processes. Developed
provider based leading edge technology and business transformation
strategies. Solid knowledge of methodologies, information security and
privacy requirements, e-Health and use of the Internet in health strategy,
and major financial, clinical and enterprise systems and applications that
enable and enhance clinical transformation.
. Strategic Technology - Information Systems and Business Transformation
Planning,
. Project Development and Delivery, (PMO, Applications, Telephony,
Network, Operations
Call Center Solutions, Financial and Transaction Processing
Solutions (HIPAA TCS)
. Solutions Evaluation and Selection Planning, COTS versus
Custom, RUP, CMMi
. Enterprise Applications and Telephony Architecture and Planning.
. Clients include: Enterprise Solutions Group, Medstar Health System,
Phoenix Health Systems, East Jefferson General, WVHA, FDIC, Unisys,
Washington Hospital Center, and Dimension Health System.
Director of Professional Services - Technology and Innovation Integration
Global Consulting Services
TATA Consultancy Services (TCS)
(2007 - 2009)
Senior client services executive - technology and business process
solutions and optimization architect. Practice is responsible for end-to-
end solutions delivery, including Project Management Office, design,
development and deployment, and client relationship management.
Responsible for engagements that focus on information technology, business
transformation, and innovation challenges, including solutions
architecture, program delivery, and customer relationships. Direct
fieldwork of consulting / client project teams, managing multiple projects
across client base, with significant experience in presentation of complex
organizational, operational, and technological deliverables to executive
management. Responsible for Project and Practice P & L. Engagements
typically focus on strategic, operational, and technological issues that
restrict an organization from attaining projected goals and objectives
related to service, profitability, or competitive advantage. Examples of
engagement scope would include:
. People, Process, and Technology assessments and optimization, and
"right sizing" / "right shoring"
. Information Technology Strategic Planning,
. Strategic Transformation (re-design, M&A) Planning, CxO level
mentoring, Project Management Office
. Significant experience within BPO / ITO decision analysis,
. Enterprise Applications Architecture, Design, Development, and
Implementation, of financial and operational based and strategic
migration to e*platforms,
. Information management and business intelligence design and
implementation.
Principal - Technology and Functional Excellence
IBM - Global Services Consulting
(2000 - 2002)
Solutions Architect responsible for Information Technology and Business
Innovation engagements. Responsibilities included identifying
opportunities of competitive advantage, negotiating complex services /
initiative agreements; providing leadership and "solutions" knowledge and
consultation at a senior executive level (CxO); planning and directing
fieldwork of project team, preparation and presentation of material to
executive management; and engagement economics as part of the solutions
delivery process. Engagements typically focus on strategic, operational,
and technological issues that restrict an organization from attaining
projected goals and objectives related to service, profitability, or
competitive advantage. Examples of engagement scope would include:
. Strategic Information Systems and Business Transformation Planning,
. Enterprise Applications Architecture ( "e" enabled paradigms ) and
Development,
. Security and vulnerability assessments,
. High performance Customer Centric Systems Solutions (PMO, CRM, Call
Center including telephony, ERP, fulfillment, and Electronic
Commerce).
Chief Information & Technology Officer
Online Securities, Inc. (a.k.a. E*Trade Central Europe)
Herndon, VA (1998 - 2000)
Senior Vice President for Technology and Business Architecture responsible
for the development of complex strategic and operational applications
within a 7x24x365, real time, multi-tiered e-commerce architecture for an
enterprise supporting a high volume, high security, transaction processing
environment in both the institutional and retail markets of US and European
domestic financial instruments.
Specific responsibilities include evaluation and feasibility of technical
alternatives and solutions; initiation of structured development
methodologies; and project management office for multiple, complex, highly
visible systems. Designed and implemented data center(s), global telephony
and data network architecture, and negotiated complex multi-national vendor
contracts and outsourcing agreements.
Principal - Technology & Process Integration Executive
CSC - Consulting & Systems Integration
(Healthcare and Technology Consulting Practices)
(1995 - 1998)
Senior CxO Solutions Architect and PMO Executive for professional client
service responsible for Information Technology and Business Process
Reengineering engagements. Experienced in the assessment and
implementation of technology to support the Academic Medical Center,
Regional Provider and Long-Term Care domains. Responsibilities included
providing and delivering superior client services, negotiating complex
contracts, and Solutions Development and Deployment, including planning and
directing fieldwork of project team, preparation and presentation of
reports to executive management, engagement economics, and practice
development activities. Examples of engagements typically focus on
strategic, operational, and technological issues, including:
. Information Technology / Business Process Assessment Reviews,
. Strategic Technology - Information Systems Plans,
. Package v. Custom decision analysis, package evaluation and
selection,
. Applications Architecture (Web enabled paradigms) and Development,
. Systems Integration ( Data Warehousing, Electronic Commerce,
Package Application Solutions - financials, revenue cycle, CRM,
ERP, PMO ),
. Business Process Re-engineering ( Process Centered Management ),
. Operational Management reviews.
Director, Corporate Technology
The Prudential
(1992 - 1995)
Senior Director and Chief Architect responsible for the development of
strategic financial and operational applications and systems environments
within a complex 7x24x365, high volume, multi-tier architecture. Specific
responsibilities included evaluation and feasibility of technical
solutions; introduction of new technology and methodologies into existing
and newly formed development teams; and project management for multiple,
complex, highly visible technology and business initiatives. Identified
and incorporated JAD/RAD approach and lead PMO that designed specific work
groups to define requirements, prototype, construct, and implement several
enterprise-wide systems. Business process re-engineering was as an
integrated process within the development life cycle.
Senior Manager - Management Consulting Services
Price Waterhouse
(Health Care and Technology Practices)
(1989 to 1992) International Tour-of-duty, Riyadh, Saudi Arabia (1991 to
1992)
Manager of professional client service team responsible for Business
Process Transformation / Change Integration, and Information Technology
engagements within the financial and healthcare sectors. Responsibilities
included planning and directing field work of project team, preparation and
presentation of reports to executive management, engagement economics, and
business development activities. Engagements typically focused on
strategic, operational, and technological issues related, but not limited
to:
. Operational and Financial Management Studies,
. Business Process Transformation / Re-engineering and Change
Integration,
. Information Systems Effectiveness Reviews,
. Revenue Cycle,
. Information Technology Analysis, Design, and Implementation,
. Strategic Information Systems Planning.
Chief Information & Financial Officer
Corinthian Corporation and United Security Corporation
(1983 to 1989)
Vice President responsible for financial and operational processes and.
Charged with all aspects of technology and fiscal management. Managed the
Accounting & Finance Department with complete internal and external
reporting responsibility and autonomy for corporate accounting, MIS -
including data center, outsource contract, etc., treasury, budgeting,
investor reporting, escrow, and monitoring of custodial bank relationship.
Managed underwriting and secondary marketing. Developed long range
strategic business and financial forecast filed with regulatory agency.
Responsible for complete start-up, financial and operational, requirements
of a new service oriented corporation relocating across country.
EDUCATION & CERTIFICATION
Masters of Information and Telecommunication Systems
Johns Hopkins University, Baltimore, MD - 1995.
Masters of Legal and Ethical Studies (Business Law)
University of Baltimore, Baltimore, MD - 1991.
Masters of Professional Accountancy (Business)
West Virginia University, Morgantown, WV - 1981.
B.S. in Business Administration (Accounting Major)
Frostburg State University, Frostburg, MD - 1978.
Adjunct Professor of Information Technology and Business
Johns Hopkins University, Carey School of Business, Baltimore, MD (1998 -
Present)
Strategic Planning, Project Management, IT Economics, Graduate Capstone
Project Management Professional ( PMP )
Project Management Institute, Newtown Square, PA. Candidate.
Certified Professional in Healthcare Information and Management Systems (
CPHIMS )
Healthcare Information and Management Systems Society (HIMSS). Candidate.
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