Project Manager Engineer

Robert A. Williams

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512-***-****, ************@*****.***

SUMMARY

Highly organized, detail oriented Project Manager with experience in the

internet and software industries. Passionate about quality, with an eye

for detail and always keeping the big picture in mind. Strong multitasking

skills and adept at managing cross functional team relationships.

Demonstrated capabilities in:

. Team Leadership . Strategic Planning .

Process Improvement

. Problem Solving . Risk Management .

Communication

. Staff Training . Documentation .

Performance Testing

PROFESSIONAL EXPERIENCE

Merge Healthcare (Merge CAD Division), Bellevue, WA 2009 - 2010

Developer of CADstream, a computer aided detection software used for MRI

analysis and reporting.

Software Test Engineer

Software Testing

. Authored component requirements and test protocols using JIRA.

. Designed and refined quality process workflows.

. Audited Corrective and Preventative Actions (CAPAs) to satisfy FDA

regulations.

. Ran test protocols on CADstream 5.2 to validate new functionality for

liver diagnostics.

Infospace Inc., Bellevue, WA 1999 - 2009

$250 million provider of consumer metasearch engines, downloadable

toolbars, and portal services for destination sites, Internet service

providers, and international news organizations.

Project Manager/ QA Lead, 2005 - 2009

Project Management

. Directed off-shore resources on an 8 month project which migrated over

200 co-brands to a new software platform.

. Migrated the team from a waterfall development process to an Agile

Scrum methodology.

. Planned weekly front-end and back-end configuration releases for both

co-brand and core application maintenance.

. Managed a project team of 10 who created standardized operating

procedure templates to be used nationwide by the crisis response team

of the American Red Cross.

4

Release Management

. Defined and coordinated release efforts between offshore development

resources, local development, account management, Tier 3 support, and

Service Operations.

. Created a new release process, documented it on the group Wiki, and

trained the UK office to use the new system achieving the most error

free releases in the company.

. Implemented a new process that reduced release time by 85% and

significantly decreased production outage risks.

Quality Management

. Managed up to 5 testers on projects for Tier 1 partners such as

Microsoft, AOL, Windstream, and Cablevision.

. Designed a start-up compatibility test lab from scratch and kept it

current by analyzing statistics obtained from the Data Warehousing

team, increasing end user satisfaction.

. Reduced software defect costs by involving the test team in

specification reviews.

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Senior Software Test Engineer, 2001 - 2005

Software Test Engineer, 1999 - 2001

Software Testing

. Performed test task for online applications including Metasearch,

Yellow Pages, White Pages, Local Search, Toolbars, and Public Records

at both the core and distribution layer.

. Accountable for testing upgrades and maintenance for the Infospace

owned and operated properties Dogpile, Metacrawler, Webcrawler, and

Excite.

. Created a Brown Bag series dedicated to cross training other testers

in the use of different tools and methodologies.

Volt Information Sciences, Redmond, WA 1998 - 1999

High tech contracting agency.

Software Test Engineer (Microsoft Contractor)

Software Testing

. Acted as an liaison to a third party development company with duties

including compiling builds, running build verifications, and triaging

defects ensuring that Microsoft Baseball 2000 shipped on time.

. Shipped Golf 98 Demo, Golf 99, Baseball 2000, and NBA Inside Drive

2000.

. Tested Motocross Madness, Midtown Madness, NFL Fever 2000, and Age of

Empires II.

Wizards of the Coast, Renton, WA 1996 - 1998

A world leader in hobby gaming and publisher of popular titles such as

Magic: The Gathering, and Dungeons & Dragons.

Events Coordinator

Event Support

. Processed contracts and invoices from artists, distributors, and

retailers.

. Distributed marketing materials and tournament prizes.

. Marketed the Arena League directly to resellers.

EDUCATION

University of Washington, Seattle, WA

Bachelor of Arts

CONTINUING EDUCATION

Bellevue Community College, Bellevue, WA 2008

Certificate, Project Management

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