Manager Customer Service

Gregory Ellis

*** ******** *****, ********* ** **051 Cell: 817-***-**** *******.*****@****.***

PAYROLL MANAGER

• Ability to research and resolve issues, provide excellent communication & presentation skills and

demonstrate outstanding organizational capabilities.

• Provide superior customer service, vendor management and act as an employee liaison.

Payroll Processing • Operational Effectiveness • Strong Leadership Abilities • Problem Solving • Cost

Containment • Operational Effectiveness • Accounts Payable/Receivable

• Budgeting, Forecasting & Trend Analysis

EXPERIENCE

1998–Present AMN Healthcare, Inc. Irving, TX

Payroll Manager (2000 2010)

AMN Healthcare provides quality healthcare professionals to more than 2,000 acute care hospitals and

healthcare clients throughout all 50 states with $700M in revenue and approximately 1100 team members

across the US and abroad. AMN is a publicity traded company – NYSE – AHS

Merritt, Hawkins & Associates, Staff Care Inc. & Med Travelers Inc.

• Process payroll for over 1100 employees under 3 different company brands, including multi state

processing.

• Key player in the implementation of our HRIS system (Work Day) and consolidation of our payroll

platform ADP – PAYFORCE.

• Prepare month end Journal Entries & GL coding for the accounting department.

• Calculate Workers Compensation premiums based on actual dollars paid for the month.

• Prepare month end, quarterly and ad hoc reports for the Executive Committee.

• Handle customer service issues with employees and clients.

• Reported directly to the Controller & COO and worked on special projects as requested.

• Sarbanes Oxley Process Owner including year one implementation and compliance.

Recognition/Achievements:

• Quality of Excellence Award January 2010: nominated by my peers for performance excellence.

• Corporate Achiever Award September 2009, January 2009, November 2008 (numerous times over

career).

Benefits Analyst (1999 2000)

• Processed benefit enrollments for all new hires.

• Conducted benefit enrollment meetings with vendors.

• Handled employee issues regarding coverage and acted as a liaison for our benefit management

company.

• 401(k) plan administrator.

• The Benefit Analyst position was an added responsibility while still maintaining all collection

responsibilities.

Collections Specialist/Manager (1998 2000)

• Collection activities for all corporate companies.

• Received and posted all client payments.

• Prepared AR aging reports for management team.

• Conducted weekly meetings with all divisional management teams regarding outstanding AR.

Gregory Ellis – Page 2 – *******.*****@****.***

1997 1998 SIX FLAGS Arlington, TX

Park Manager – Freeze Frame

• Responsible for 5 park locations within Six Flags Over Texas.

• Supervised a staff of over 60 employees.

• Tracked inventory, prepared labor budgets, schedules and oversaw cash controls.

1994 1997 Rent A Center Fort Worth, TX

Assistant Store Manager (1995 1997)

• Managed store operations, including hiring, payroll & billing.

• Supervised collections and rental staff.

• Assisted in monthly report preparation.

Account Manager (1994 1995)

• Responsible for over 340 collections accounts.

• Managed past due clients in a soft collection manner in order to maintain positive relationships

with repeat customers.

• Running accounts for pick up and collection of skip trace customers.

1991 1994 Payless Shoesource North Richland Hills, TX

Store Manager

• Oversaw store operations.

• Hiring and training of store employees.

• Produced payroll, schedules and monitored inventory controls.

• Coordinated shipments for receiving.

EDUCATION

Business Administration – University of North Texas

(9 credit hours remaining target completion date 2011)

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