Customer Service Sales
Resume:
Dana S.R. Holliday
Chapel Hill, NC 27516
*************@*****.***
Objective:
To obtain a secure position within a company where my extensive experience
will be further developed and utilized.
Experience:
Implus Footcare LLC, Durham, North
Carolina 11/06-9/09
Customer Service Representative
. Managed the needs/requirements of high revenue commercial accounts
through extensive follow-up procedures.
. Improving customer service based on client feedback through the
development of new policies and procedures. Successfully handled all
public relations issues.
. Performed market research surveys amongst client base to seek feedback
on sales techniques, follow-up methods and quality of after sales
service.
. Managed all incoming/outgoing mail and packages shipments, policies,
and procedures.
. Handled and processed all returns, RMA's, and special conditions for
packages being sent to the military under strict military guidelines.
. Maintained all mail and sample room activities.
. Processed all special offers and promotions for corporation.
. Maintained all unresolved customer relations issues by either
resolving it between customer/self or bringing in upper management for
superior customer care.
. Scheduled pick-ups, deliveries, and handled any other special projects
that may arise.
. Maintained reports on any customers activity by either spreadsheets or
Crystal reports.
. Provided support to the sales team, ensuring all sales and service
objectives were met.
Manpower @ Social and Scientific Systems, Morrisville,NC
7/05-10/05
Project Assistant
. Handled and processed packets to be sent out to survivors of breast
cancer to follow up on treatments and progress.
. Sent DNA samples off to the lab to be processed for scientific
research.
. Filed processed paperwork in secured holding cells due to the
sensitivity and privacy of the anonymous donors.
. Maintained number coding system to ensure that each donor was sent
correct forms and packets.
Manpower @ Beckton Dickinson,Durham, North Carolina
9/04-5/05
Special plates division/ Cold room processing center
. Processed DNA plates in cold room facility to ensure a germ-free
environment.
. Kept number count track of each plate processed for production
purposes.
. Maintained an entire line of six-tier processing stations for the
production of DNA platelets through inspections, sampling, and package
testing.
. Packed out all processed platelets to be shipped out to medical
facilities in timely manner.
Manpower @ IBM, Research Triangle Park, North Carolina 10/01-1/02 & 9/98-
12/99
Material handler/ 3rd shift stand-in supervisor
. Processed units, managed testing lines, and packaged PC units in a
manufacturing/production facilities.
. Trained and supervised over thirty co-workers in all facets of the
manufacturing and production industry in conjunction with 3rd shift
manager.
. Repaired broken or error-out mother boards, updated parts, and
maintained palletize machine.
. Re-booted systems each night in order to receive production numbers
for 1st shift management.
. Reported to upper-level management on all issues related to
productivity numbers and manufacturing turn-over rates.
. Conducted nightly meetings on objectives for each nights production
needs.
. Handled time sheets and employee badge card tracking systems.
Education:
Durham Technical Community College, Durham, North Carolina
2007-Present
Western Michigan University
1995-1997
Southfield-Lathrup Senior High School, Lathrup Village, Michigan
1991-1995
Computer Skills:
Microsoft Word, Excel, Access, PowerPoint, Outlook Express. Microsoft
Windows XP Microsoft Office XP Professional, Crystal
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