Project Manager Information Technology

Jenifer Shetley

Current Address: ********@****.***

**** *. ****** **. ****: 812-***-****

West Terre Haute, IN, 47885 Mobile: 618-***-****

Objective: To obtain a position generally near Columbus, Indiana that will allow me to continue to develop

my broad skill set as an information technology generalist and as a helpdesk specialist

Relevant Employment

08/2009-Current Technical Support Specialist (full-time, 05/2010-current)

Helpdesk Specialist (part-time, 08/2009-05/2010)

Saint Mary-of-the-Woods College, Information Technology

Saint Mary-of-the-Woods, IN

• Work as a team to maintain a network of approximately 400

computers, 40 servers and 3,000 users (over 2,000 online students)

• Project manager for deployment of Windows 7 and Office 2010 to

campus

Responsible for testing and evaluating Windows 7 and various

o

deployment methods, as well as scheduling the deployment,

communicating it to the users and holding training sessions for the users

• Administer Web Helpdesk ticket tracking software

• Perform tape backups, server troubleshooting and server

maintenance under the guidance of the senior server administrator

• Schedule technicians, appointments and meetings

• Create training materials, schedule and host live tutorials and

demonstrations in preparation for Windows 7 deployment

• Provide first-line phone support to on-campus and distance students,

faculty and staff

• Create and maintain user accounts in Microsoft Active Directory and

Microsoft Exchange 2007

• Conceived and administered new instant message Helpdesk system

• Provide general desktop support, including re-imaging using Norton

Ghost

• Supervise and schedule student assistants

• Research, test and implement new software

• Keep costs down by purchasing high-quality products at the lowest

price

• Meet with outside vendors

01/2007 – 08/2009 Information Technology Student Assistant, Level 3

Saint Mary-of-the-Woods College, Information Technology

Saint Mary-of-the-Woods, IN

• Supervised Level One and Level Two student assistants

• Installed and troubleshooted computers, hardware components, software

• Performed regular computer maintenance including re-imaging workstations

using Symantec Ghost software

• Aided in the installation of network switches, wireless access points and

CAT5 wiring

• Worked unattended and without supervision on a regular basis

• Promoted to Level 1, August 2007; promoted to Level 2, January 2009;

promoted to Level 3, March 2009

Software Proficiencies

Operating Systems: Windows 7, Windows Vista, Windows XP, Mac OS X, Mac Parallels, some

Linux

Server operating systems: Windows Server 2003, 2008, 2008R2

Network Management Software: Symantec Ghost, Microsoft Active Directory, Microsoft

Exchange Server 2003, Track It! Helpdesk Software, Web Helpdesk, McAfee Enterprise

Edition/ePolicy Orchestrator Agent, NewSID, Blackberry Enterprise Server, Ninite

Higher Education Data Management Software: Campus Anyware, Desire2Learn

Digital Media Software: Adobe Photoshop CS5, Adobe Dreamweaver CS4, Adobe Flash CS4,

Adobe Audition CS4, Adobe Premiere CS4, GIMP, Final Cut Pro

Office Productivity Software: Microsoft Office Suite through 2010, Adobe Reader, Adobe Acrobat

Pro

Education

Saint Mary-of-the-Woods College Saint Mary-of-the-Woods, IN

Bachelor of Science in Equine Studies

Bachelor of Arts in Digital Media Communications

GPA: 3.98/4.0

Awards and Miscellaneous

• High Honor Roll, 12/2006-05/2010

• Study abroad/intensive language immersion course, Florence, Italy, 8/2008-12/2008

• International Student Orientation Team Leader, 08/2009

• Freshman Orientation Leader, 2007, 2008, 2009

• Hunt seat equestrian team member, 09/2006-present

• Elected to Who’s Who Among American Colleges and Universities, 04/2010

References

Available upon request

Contact this candidate