Engineer Service

Thomas M. Holmberg

*** ******** **** *****: 610-***-****

Boyertown, PA 19512 Email: ****.*****@*****.***

BACKGROUND SUMMARY

A highly innovative Electronic Engineer with background in customer

service, field service and production management. Well-developed

leadership and problem-solving skills with ability to resolve

difficult situations under adverse conditions using hands-on approach.

Extensive domestic and international travel to serve a wide variety of

client.

Quality Control Engineer Field Service Specialist

Trainer and Course Developer Field Service Engineer

Technical Writer Automation and Robotic Engineer

Remanufacturing Manager Technical Support Manager

PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS

METTLER-TOLEDO AUTOCHEM, Columbia, MD 2000-2009

Mettler-Toledo AutoChem is the leader in FTIR (Fourier transform

infrared spectroscopy) technology and reactionary systems with

automation and robotics used in Pharmaceutical and Petrochemical

industries.

Senior Field Service Specialist 2003-2009

Provided technical and contractual support for field associates,

repair shop, and clients as required in troubleshooting difficult

problems related to computers, system networking and electronics

throughout the MTAC product line. Took the responsibility and active

lead of associates using hands-on management and a coaching style to

direct, train and develop field service engineers. Established lead

liaison between sales and service at key customer sites.

Received multiple awards for excellence in service and exceeded budget

objectives by $385K

Wrote, updated and revised technical bulletins and procedures to

increase productivity and cost effectiveness

Achieved customer satisfaction rating of 99% through use of surveys

and questionnaires as a system of follow-up with satisfied customers

Received recognition for suggestions made to improve system

reliability which resulted in decreased downtime and improvement of

production quality: a time and cost reduction of approximately 85%

Field Service Engineer 2000-2003

Maintained accounts, both international and domestic, with main

responsibilities for East Coast and mid-Atlantic region clients.

Accurately diagnosed, repaired and maintained product(s) and

accessories in peak operating condition to maintain quality and total

customer satisfaction

Implemented standards and procedures for service and maintenance of

instrumentation, resulting in decreased down time and increased in

customer satisfaction

Increased service contract revenue by 75% and enhanced the

productivity of the customer's laboratories with on-time repairs,

inspections, and validation of analytical instrumentation, along with

a LEAN approach for stocking parts

Assisted in system research and training in United Kingdom (18

months), Paris (6 months), and Germany (1 month), overcoming language

barriers as needed

BECKMAN-COULTER, Sharon Hill, PA

(Formerly Geometric Data (division of GSK), Beckman Instruments,

Beckman-Coulter Electronics).

A biomedical company with emphasis on hematology and chemistry

analytical instrumentation used in hospital laboratories

Thomas M. Holmberg Page 2

Remanufacturing Manager ( Beckman-Coulter, Sharon Hill, 1995-2000

PA)

Managed and coordinated the staff and activities for the

reconditioning of traded-in systems. Accountable for Quality Assurance

management, methodology, process, inventory and coordination of

training of associates. Provide technical expertise on technically

complex issues for assigned projects.

Wrote documentation for ISO certification and achieved ISO 9000

certification for facility

Produced lowest production cost in company using LEAN Methods

Proposed improvement plans to products, processes, and resources to

close quality gaps using action review, quality revenue and quality

metrics methods

Produced approximately $5 M in revenue

Other Related Experience:

Technical Support Engineer (Geometric Data, Wayne,

PA)

Developed support mechanism to achieve success and customer

satisfaction through training and development of field service

engineers

Principal Instructor (Geometric Data, Wayne, PA)

Designed and developed training courses, training over 250 service

engineers in 3 to 13- week courses

Senior Service Engineer (Geometric Data, Wayne, PA)

Set up training and technical sessions for complicated issues and

product updates

Senior Service Engineer ( Coulter Electronic, CA)

Responsible for company's first computer laboratory system in United

States and California

TECHNICAL SKILLS

Experienced in multiple OS including DOS, NT, 2000, XP, Vista, Windows

7 and QNX. Windows applications including Word, Excel, Power Point

EDUCATION

Bachelor of Science in Electronic Engineering (Approximately 120

credits)

West Coast University, Orange, CA

Bachelor of Science in Mathematics (Approximately 35 credits)

University of California, Long Beach, CA

CERTIFICATIONS

Work Keys Career Readiness Certificate- Gold Level

Lean and Six Sigma Certification-Penn State

Former member of ASQ

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