Project Manager Insurance

PATRICIA SCHMIDT

** ******** ****

East Hampton CT 06424

Tel: 860-***-****

Email: **********@*******.***

Summary

Associate consultant with extensive technical expertise in relational

databases, claims management, and risk control reporting. Have extensive

experience in technical support in the insurance brokerage industry in

property loss control, risk consulting, and claims advocacy.

Skilled in many insurance carrier claims systems such as Travelers e-Carma,

AIG Intellirisk, ACE-ESIS RiskAdvantage, etc., and brokerage industry

systems such as Marsh-STARS, and Aon RiskConsole. Also very familiar with

Microsoft Office products, including Word, Powerpoint, Excel and Outlook;

Adobe Acrobat, PaintShop Pro, R&R Report Writer, dBase, Freelance Graphics,

Lotus 1-2-3.

My expertise in these various claims management and risk control tools have

assisted clients and internal consultants in developing claims benchmarking

and trending analytics, and property loss control recommendation analysis.

Career History

MARSH INC., Hartford, CT 2004 - 2009

Associate Claims Consultant

Processed FinPro (Executive Risk), General Liability, and Excess

Liability claims for clients and internal consultants using required

carrier/internal company database systems, performed follow-up

diagnostics, responded to questions raised by clients regarding

outstanding claims, and developed custom report formats.

Served as site coordinator between global clients and internal

consultants for internal web-based collaboration system (e-room), which

is similar to Microsoft Sharepoint, to effectively communicate with each

other.

Provided staff and users with assistance solving computer related

problems, such as malfunctions and program problems.

Provided technical assistance to computer system users for company

products and operating systems.

Answered questions or resolved computer problems for internal and

external clients in person, via telephone or from remote location.

Tested, maintained, and monitored internal and external computer

applications and provided feedback and documentation to

managers/programmers.

Partnered with casualty brokers to assist in compiling data from workers

compensation claims and developed custom graphics/charts to convey claim

trends to clients.

MARSH INC., Hartford, CT 1997 - 2004

Associate Consultant

"Gatekeeper" of technical information for consolidated client location

information needed for marketing of property global renewals; maintained

client information, specifically construction, occupancy, protection and

exposure data, tracked changes, created different reports from database

for marketing submissions.

Involved in testing and troubleshooting problems with internal database

used to house COPE data, and worked with project manager/programmers to

resolve any issues.

Provided input for design of custom client-driven software used to manage

COPE (construction, occupancy, protection and exposure) data, along with

development of custom report criteria.

Effectively utilized Freelance, R&R Report Writer, and Power Point to

create various types of charts to represent client exposures in a

graphical format.

MARSH INC., Hartford, CT 1988 - 1997

Technical Assistant

Assisted property loss control consultants in their day-to-day consulting

efforts. Included answering phones, typing various letters and

correspondence to clients, using IBM system 34 for initial setup of

client locations and COPE (construction, occupancy, protection, exposure)

info;

Assisted in development of database system that maintained client

information necessary for insurance renewals and internal analysis.

JOHNSON & HIGGINS, Hartford, CT 1987 - 1988

Word Processor

Created/edited documents using IBM word processor for internal/external

clients with precision and accuracy.

Education

Various internal company sponsored insurance courses, which included

classes for different Microsoft products and databases.

Basics of Employment Liability Practices, Internal Company Course

Reading a General Liability Policy, Internal Company Course

Central CT State University

Computer Science

Introduction to Property and Casualty Insurance

Morse School of Business - Hartford, CT [pic]

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