Customer Service Management
Resume:
Michael R. Enis
** **** **** ***** ********, MA 01886 ************@*******.***
SUMMARY OF QUALIFICATIONS
. Ability to create and establish relationships.
. Developed the ability to communicate with people in order to identify
their needs.
. Accept responsibility and accountable for actions.
EDUCATION
Bachelor of Science in Business Administration May 2010
Double Minor: Marketing and Management
Saint Michael's College, Colchester, Vermont
GPA for Spring 2010: 3.2/ 3.1 in Business Administration
Relevant Courses:
Financial Policies of a Corporation Sales Management
Business Communications Introduction to Marketing
Financial Accounting Micro/Macroeconomics
Managerial Accounting Business Policy & Strategy
Production and Operations Management Managerial Leadership
PROFESSIONAL EXPERIENCE
Corporate Communications Intern Spring 2010
Green Mountain Power Colchester, Vermont
. Developed processes and criteria to assist management in pursuing the
Green Building LEED Certification as defined in the National Green
Building Council.
. Designed application process, monitored performance and verification
of finalized LEED certification.
. Assisted Green Mountain Power Management team in the promotion of
Green Building LEED Certification process to the public and business
community.
Golf Course Hospitality Staff Summer 2008
Red Tail Golf Course Harvard, MA
. Worked with customers and staff in all aspects of golf course
management.
. Developed effective sales skills and strived for excellence in
customer service.
Substitute Teacher Spring 2007
Dracut High School Dracut, MA
. Worked extensively with special needs kids in class and developed
leadership skills.
Construction Worker Summer 2006 - 2007
Amos Construction Westford, MA
. Renovated apartment complex.
. Learned many helpful lessons in the construction world but also how
people run businesses and the communication skills needed to run a
successful company.
Middle School Counselor Spring 2005
Westford Academy Westford, MA
. Supervised young children in after school program.
. Learned to work in disruptive work place.
ACTIVITIES
. Running the Boston Marathon for Leukemia April, 2010
. Varsity Golf Saint Michael College 200*-****-****
. JV Saint Michaels Hockey 2008-2009
References upon request
Contact this candidate