Sales Customer Service

JOHN M. WESTLEIGH

** ****** ******

West Paris, ME. 04289

207-***-**** or Email: *****@**********.***

SUMMARY OF SKILLS AND EXPERIENCE

Qualifications / Accomplishments:

. Computer proficiency (Word, Excel, Access, Quick Books etc.), and

ability to adapt to new software.

. Excellent managerial skills with emphasis on strategic planning,

inventory control, project development, capital improvements and human

resources skills.

. Customer Service Award in the Banking Industry.

EMPLOYMENT HISTORY

Aaron's Sales and Lease

CSR/Acting Sales Manager Oxford, Maine

11/2009 - 07/2010

. Generate In-Store Sales, telephone sales, direct marketing, as well as

new customer growth. Set daily goals for asscioates and maintain goal

boards.

. Provide customer assistance from sales to service. Have a responsive

turnaround in servicing issues and replacement parts as well as doing

service follow-ups with vendors.

. Responsible for maintaining administrative organization, customer

files and processing customer transactions.

. Maintain showroom floor through cleaning, organization, merchandising

and pricing.

Unemployed

12/2007 - 11/2009

. Generating job leads through research; interviews and state employment

help programs/meetings.

Accounting Clerk I / Research Clerk II / Research Clerk III

TD Banknorth Lewiston, Maine

04/2004 - 12/2007

. Implemented given accounting strategies in reviewing and reconciling

branch accounts.

. Posted and balanced general ledgers. Reconciled automated teller

machine accounts.

. Managed over and shortages for assigned financial institutions.

. Processed card applications, gift card inventories, and

replenishments, ordering and tracking.

. Established then documented gift card and instant issue procedures

and guidelines.

. Implemented improvements on inventory strategies for gift cards and

instant issue cards.

. Designed forms and documentation to carry out VISA card processes.

. Joined team in developing and initializing a non-embossed (Instant

Issue) VISA debit cards.

. Trained designated persons on gift cards and instant issue plastics.

. Managed all aspects of ordering, tracking, inventory and accounting

of VISA sensitive items.

Accounting / Office Manager

Bob's Overhead Door Sabattus, Maine

01/2004 - 04/2007

. Implemented accounting software and reviewed accounting records.

. Maintained company financials and processed company payroll.

. Monitored Inventory Control.

Store Clerk / Cook

Bryant Pond Village Store Bryant Pond, Maine

08/1998 - 05/2003

. Serviced customers through food preparation and clerk duties.

Substitute / Long-Term Teaching

S.A.D 17 School District Oxford, Maine

04/1997 - 06/2001

. Provided support for students in a classroom setting.

. Implemented educational strategies and utilized lesson plans and

generated agendas.

MILITARY EXPERIENCE

Supply Specialist / Armor / Supply Sergeant

U.S. Army/Army Reserves Panama, Cent. America/Auburn, ME

. Served in a capacity two grades above obtained status and supervised

staff of four soldiers.

. Managed all aspects of ordering, tracking, inventorying and

accounting.

. Accounted for and maintenance of explosives.

. Coordinated the distribution of unit equipment in the million's of

dollars.

EDUCATION

Bachelor of Science: Accounting

University of Southern Maine - Portland, Me.

Associates of Science: Business Management

University of Maine - Orono, Me.

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