Customer Service Management
Resume:
Kolleen Klein
Mount Prospect, I l 60056
1-847-***-****-cell
Work Experience
**/**-**/**- *******/Assistant Director- M t.Prospect K inderCare
Duties included:
Assisting Center Director in anything
Helping with Financials of center
Market and enroll Children
Stepping into classrooms
S taff Schedule
Customer Service
Staff Trainer
05/02-11/02- Acting Center Director-KinderCare-Des Plaines
Duties included:
Financial Accountabili ties
Customer Service
Enrollment
Entering family information in computer
Staff Development
In ternal Communication
Marketing for Center
Program and Classroom Management
Licensing, Documentation, and Records Retention
10/96 to 05/02- KinderCare Learning Center- M t. Prospect
Teacher in all age groups from 6wks-12 yrs.
Duties included:
Preparing lesson plans
Ar t projects
Group Times
In teracting with children and parents
Customer Service
Classroom Management
Safety and Health of classroom and children
Program and Classroom Management
Licensing, Documentation, and Records Retention
Also worked for Walmart, Sears Portrait Studio, and in Restaurants
Schooling:
Received my CDA certificate
Harper College- 6 ECE hours
Oakton College- 6 ECE hours
Graduated from Prospect H igh School-1993
Other:
Received the “Spiri t of Service” Award for going above and beyond my job.
Gone through Food Program
Received the NAEYEC accreditation
Starting working on the QRS program for daycare
References:
Julie Bohannan-1-224-***-**** Ann L i t tle-847-***-****
Karla Reichel-1-847-***-**** Mar tha Klucznik-1-708-***-****
Jonathan Beck-1-630-***-****
Objective:
To work with young children in a daycare setting. To provide a safe, healthy, and fun learning environment. To
establish a wonderful relationship with the children and families. I am looking to work full time (40 hours a week). Love
working with preschool age children. Can start r ight away. I am also looking to look outside of childcare.
Contact this candidate