Customer Service Human Resources

Dear Human Resources:

I am writing in response to your advertisement on web for a help desk.

After reading your job description, I am confident that my skills and my

passion for technology are a perfect match for this position.

I would bring to your company a broad range of skills, including:

. 10 years in Computer Networking, Lan and Wan

. 1 year in Web page development, Flash developer, and Graphic design

. 10 years in Hardware and software installation and training

. 10 years in Problem solver, troubleshooting, and technical researcher

. Customer service, team player, and technical visualizer

I would welcome the opportunity to further discuss this position with you.

If you have questions or would like to schedule an interview, please

contact me by phone at 253-***-**** or by e-mail at ********@*****.***. I

have enclosed my resume for your review, and I look forward to hearing from

you.

Sincerely,

Nelson Ortiz

Enclosure

Objectives

I would like to pursue my career in a work environment that will utilize

and reinforce my technical skills and abilities and also to apply and gain

new cutting edge skills and experience in a rapidly changing field.

Detail Skills

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Development of Training Materials, Public & Media Relations and Web & Print

Content Development

6 years Freelance Webpage and network administrator for churches and

friends needs, using Frontpage and other webpage programs, design graphics

and flash, oversee webpages and network activity, working with web hosting

companies to purchase host HTML,Dreamweaver,Frontpage, Website x5

V8,Photopage, Flash tools, javascript, software and hardware installation,

some webpages are blogs, personel website and client webpages

Consistently recognized for technical troubleshooting skills used to

rapidly and cost-effectively resolve challenging technical issues. Quickly

learn and master new technology; equally successful in both team and self-

directed settings; and proficient in a range of computer systems,

languages, tools and testing methodologies.

Demonstrated ability to gain customer trust and provide exceptional follow-

up, leading to increased repeat and referral business. Train, supervise and

coach improvement management skills. Served as Customer Service

Representative for a not-for-profit corporation hosting English training,

and community events.

Internet/Intranet development/administration, Html, CSS, Flash,, ASP,

Dhtml, JavaScript

Help Desk / end-user LAN/Hardware/Software support

LAN hardware/software administration, design, installation and

configuration

MS Windows XP/2000/NT/9X desktop/workstation operating systems

Ms backup, Nero backup, Ghost for both Networks and Laptops, Antivirus,

Trojans, Firewalls

MS Office 2007/XP/2000/97, Access 2003/XP/2000/97, Outlook 2007/XP/2000/98

TCP/IP Ethernet Networking, DHCP and static IP addressing, Wireless

Networking

MSIE, Mozilla (FireFox), Opera web browsers, FTP, Email

Hobbies

Webpage Creator, Network administrator, Computer repair, Troubleshooting

Hardware and Software for Friends, family and local community support

areas.

Volunteer

Teaching English to Spanish speaking students, Support staff for Food bank

in Fife

Employment History

Clients I served in the past 10 years while I worked my other career.

Norwegian woodworking, New horizon Christian center, Isabel Counseling

services, Thomas Tax services, Sadler and Bernard Surveying company, River

of life church and many other clients who needed my services thru

bartering. 2000 to 2010

Whiteshield Inc Survey designer, Network Kent, Wa 3/07

to 11/16/09

Barghausen Engineering Civil Designer Kent, Wa 10/06 to

3/07

Ats Reliance [Temp To Geodatum] Civil Design Drafter Issaquah, WA

4/06 to 10/06

Volt [Temp To W& H Pacific] Civil Drafter Bothell, WA 1/06

To 4/06

Technipower [Temp To Sitt & Hill] Survey Drafter Tacoma, WA

6/05 To 1/06

Hebrank, Steadman & Assoc.

[Short Term] Survey /Condo Drafter/Pc Tech Seattle, WA

1/05 To 6/05

Pacific Cargo / Steel Works

[Tacoma Narrows Temp] Structural Steel Drafter Tacoma, WA

10 /04 to 1 /05

Westmark Temporary Services

[Temp To Patrick Harron & Assoc.] Sr Civil Drafter Seattle, WA

03 /04 To 10 /04

Ortiz Cad Services

[Contractor] Sr Cad Tech /Pc Tech /Network Tacoma, WA 01 /02

To 3 /04

Accomplishments

2000 to current Support community help programs, thru web and community

services in Washington state

1988 To 1997 Employed 7 Years by the Port Of Seattle as a Senior Cad

Specialist

1984 To 1987 Completed 3 Years in U.S. Army as a Specialist for

Infantry Units

Education

PPI group Kent, Wa 01/08 to 02/08 Autocad civil 3d fundamentals

class

Edmonds Community College Edmonds, WA 04/ 97 To 06/ 00 A+ Computer

Info Systems

Ketive College Seattle, WA 1988 To 1989 Autolisp Programming, AutoCAD

Programming

Robert Mcneil Seattle, WA 1989 To 1997 Yearly Training in

AutoCAD, Land Development

Muhlenburg Votech Muhlenburg, Pa 1980 To 1984 Certified

Mechanical and Arch Drafter

Hudson County Votech Hudson, Nj 1977 To 1980

Certified Draftsman in Architectural and Mechanical Drafting Design

Contact this candidate